3 Mobile Broadband USB modem (v.2)

By Joseph Hanlon on 30 May 2008

When tested side-by-side with the previous model, the new 3 USB modem delivered an almost identical performance. Anyone faced with the option of buying the newer or older models would be wise to get this upgrade in preparation for 3 Mobile's network upgrade.

7.2 4.2
  • Good: Stylish new design • Wire-free • 7.2Mbps download speed future-proofs against future network upgrades
  • Bad: No discernible performance boost over previous model
  • Specs: 384 kbps • 7.2 Mbps • USB • See more specifications
  • RRP: AU$249.00

Design
3 Mobile's previous broadband USB modem shared its design with the competition's dongles; a largish elliptical pod dangling from your USB port by a short connecting cord. 3 has ditched the dongle — indicating that while it's still available it may soon be phased out of production — and replaced it with a smaller USB attachment with a sharper, sleeker design.

The new USB modem is shaped like a USB flash memory stick but twice as long. An extender cable is also bundled with the modem, which acts as an antenna for when the modem is used in areas of limited reception. If we have one tiny, niggling complaint to make about the design, it's that the cap which covers the USB connection on the front can't fit on the back of the modem when it's in use, making it somewhat easier to lose.

Features
While compacting the hardware of the original design into its sexier new body, this revised model has also received a speed boost and is now capable of receiving data at 7.2Mbps, rather than 3.6Mbps like the older model. That said, the 3 Mobile network is, at the time of writing this, only capable of transmitting data at 3.6Mbps, however, an upgrade is scheduled for the end of 2008, which this new modem will be compatible with when the time comes.

Similar to the previous model, the new 3 USB modem features auto-installation directly from the USB drive. There's also a CD in the box to install the necessary drivers and software to use the modem with a Mac.

Performance
As mentioned above, all software and drivers install directly off the USB drive after connecting it to the USB port on your PC. In our experience, the initial settings were correct so it was a plug'n'play affair.

3 Mobile has been kind enough to supply us with both an old and new model of the USB modems so we've had the opportunity to compare their performance side-by-side. To test the performance we ran a series of online speed tests including CNET's own broadband test.

The good news is that we saw comparable performance, with both the old and new models achieving an average download speed of around 1.5Mbps — 2.4Mbps at its fastest, and around 900Kbps at the slowest. While this is slower than the 3.6Mbps theoretical network maximum, it is in line with 3's advertised estimates.

The bad news is that we saw comparable performance. This new device, with or without its antenna attachment, performs almost identically to the older technology, and only time will tell the sort of enhanced performance we can expect beyond 3's network upgrade.

Overall
Our message to owners of the original 3 Mobile broadband USB modem: relax, your technology is yet to be superseded. The new modem has a sexier look, and is made more convenient without the attachment cable, but is ultimately mutton dressed as lamb. This isn't suggesting the old technology is bad — our connections have been pleasingly zippy — but until 3 upgrade its network to deliver data at 7.2Mbps then earlier adopters needn't rush out to replace the original devices.

Due to timing restrictions these tests were only conducted in a series of inner city locations where reception is predictably strong. If you use either model of 3 broadband USB modems that is distant from any major metro areas we'd love to hear about your experiences in the talk-back section below or on the forums.

Topics: 3 mobile, broadband, hsdpa, modem, usb, performance, new, old

Comments (6)

  • Ryan gave a review on 01/06/2009 10:33 Report abuse

    I have had 3 mobile broadband for a year now and it's a disgrace. I have used a broadband speed test and I never get more that 75kb/s usually a lot less. It disconects, turns off of hsdpa although I have a full signal. A few months a go it stopped working for 2 months phoned 3 customer service 4 times about it, they blamed it on WINDOWS VISTA ULTIMATE. Was on the phone for a total of 4 hours no help. It costed me £20 on my phone bill. I had to eventually fix the problem myself by making a manual dial up conection because the useless f*****s at three don't know the 1st thing, they just pass you around the phone for hours on end and put you on hold. I can not wait until my contract finnishes in 6 months, I have heard the best mobile broadband is Vodafones although I want o2's, there customer service uses people from this country. Over all 3 is a shambles do not buy from them there mobile phones break as well, they've been on watch dog 2 times in the last 2 months, they are a disgrace to britain and do nothing but False advertise. (mobile broadband) should work 100 x faster than dial up not 2 x slower. if they advertise you get 2.8 mbp/s you should not get 0.0040mbp/s!!!

    • Good: None
    • Bad: Very slow, hardly works, customer sevice is a disgrace
  • feel like duped gave 2/10 on 13/04/2009 11:22 Report abuse

    in Jan 2009 I tested the 3 wireless broadband (with E220 BB)with the speedtest here and it registered 15 to 18 kbps. I went "huh, this is broadband?" But even without the speed test, I knew the connection experience is like pulling teeth. (video on youTube doesn't work, internet banking kept kicking me off, can't listen to anything but mono internet radio at 20 kbps, wasting money because I paid for 2G of data but lucky to use 1G of data a month).

    I kept thinking when is my contract going to finish and I was tempted to terminate it early.

    I thought maybe it was network congestion, maybe the websites I frequented were crowded, maybe my computer has virus, whatever...

    today, after a call to 3 Technical and get the firmware updated, I clocked 118 kbps. This is still much less than phone line broadband but I kid you not, the difference is like someone has unclogged my connection.

    I lived in Western Sydney and the 3 Support staff used to give all sorts of "excuses" for the slowness of 3 network. (but I also read reviews about blistering speed performance in the City, that's why I signed up to be grossly let down).

    • Good: slight improvement after firmware upgrade
    • Bad: still slower than phone line broadband
  • 3ISAJOKE gave 1/10 on 09/03/2009 16:00 Report abuse

    This internet is a joke, i have been downloading at 5KB/S and the people at the 3 support line are telling me that " you are wrong , you are getting a minimum of 300KB/S" the people at the support lines are all idiots are just wasting our time. They guarantee that if i follow their steps the speed will change, but NOTHING changes and i call them up again, freaking retards i tell you

    • Good: NONE.
    • Bad: Indian support line
      VERY SLOW DLOAD SPEED
  • No3Please gave 1/10 on 06/02/2009 01:21 Report abuse

    The internet speed is determined not only by the modem but also the network itself.
    I am currently using the E220. My average download speed is around 30Kbps, which is slower than dial up. I brought the modem to '3 Service Center' to have it checked. The result was that nothing wrong with the modem. The speed they got at the Service Center was above 300Kbps. So, they told me that the problem is with the network in my area and that I should call '3 Data Support' for help. I logged a call with '3 Data Support'. After waiting for a few days without responses, I called them up and was told that there was a "network outage" within my area and that was the reason for my slow internet.
    A few days later, still without responses and my internet speed was still slow, I called them up again. This time, they told me that the network outage in my area had been fixed, but I still get the slow speed because there was a network outage in another suburb which was ... 2 kms away from my suburb

    • Good: Mobile broadband speed which is slower than dial up
    • Bad: Poor customer service. They just lie to you
  • aa2008 gave 8/10 on 20/06/2008 15:12 Report abuse

    Yep agree with this review, have had it for a week now, and finding it a nice replacement for ADSL connection. A couple of things this review doesn't mention is that you can dump telstra and your ISP once you get one of these babies. That's what I'm doing! Also, you can attach it to new wireless routers being release for this technology, so that you get wireless service around your house. See http://forums.whirlpool.net.au/forum-replies.cfm?t=880784

    • Good: Replacing my $29.95 phone line and $50 ADSL connection with this 1 device, which I got on a $29 a month/2Gb plan.
    • Bad: Almost none. The speed is about the same as what I was getting with my ADSL1 1.5mpbs connection. Only thing I've noticed is that World of Warcraft has higher latency (about 600-700ms, compared to ADSL1 where I was averaging 400-500ms).

      Other con is that you have to move it around if you have more than 1 PC. But now that I found out you can buy a wireless router to take the USB key, I'll be getting one of those (after I sell the NB9W).
  • ADSL-less gave 9/10 on 02/06/2008 11:18 Report abuse

    I mostly agree with the above review. The one thing I can comment on is performance in fringe areas. I did have an E220 the wouldn't work in several parts of my house - there are some blackspots where I hade zero 3G signal - but I've found in the last week that this modem will get reception in every one of them. It can take a while for it to pick up reception (the longest I've seen is 30 seconds) in these black spots, but once it has it, the speed was over 1Mbps on each speed test. Getting reception in other parts of the house is almost instant. I also found moving around the house that it doesn't drop out in some places like the E220 did. So I'm pretty happy with it - especially as it's the only Internet I can get in my location.

    • Good: Better reception than the E220, smaller, ready for 7.2
    • Bad: The cap - I've missplaced it a couple of times already

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