Telstra BigPond Wireless Broadband

By Alex Kidman on 17 October 2005

Tags: bigpond | broadband | internet | telstra | wireless | coverage

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Hello my name is Jill and my husband and I are pensioners I am 62 and he is 64. I hope I am sending this to the right place as this is a very large complaint and I am considering going to the dept of fair tradeing or the ombudsman. My problem started one day last week. I rang to chat about haveing my out going phone calls barred and still have incomming calls. I spoke to a young lady who said that this was possible but as I still wanted to have the internet on [I have dial up connection] I would have to go to broadband. That was fine and the broadband quipment arrived at my address yesterday. As my husband is not well we waited till this morning to attempt the connection. It was all going fine until the last bit and then we had a red light blinking on the gateway so we rang the technical department so try to sort it out, we spoke to a young lady who I will just give her first initial P.she informed my husband that the broadband would not be connected for two more business days as technicians had to come to do something in the wire boxes that you have in the steet so we were satisfied with that as we expect a company like Telstra to know what they are talking about, anyway I wanted to know something else so we rang the same number and spoke to C, she told me that we didn'y need technicians to come and work on the boxes in the street and that it could be fixed over the phone, she then connected me to S. who in turn told me that there was no way we could have any sort of internet as well as barring all outgoing calls as this just was not possible, that was intirely different to the young lady last week. S. in turn connected me to T. who said he was not the right person and so connected me to C. who then put me through to S who said that they would send a retrival bag to pick up the broadband equipment, by this time I was very very angry as I felt that I was being spoken to by a whole lot of people who did not have a clue what they were talking about, but it doesn't end there either because they last person could tell how angry I was he went to speak to his supervisor, in turn eventualy I spoke to I. who just he was very sorry and couldn't help any more.This all happened in a period of about 2 hours. about half an hour later I was called from an office in Telstra who looks after accounts and his name started with the name B. who in turn proceeded to tell me how to go about haveing cheaper phone calls. Now i didn't get to be 62 years old with out learning a thing ot two so after being treated like a 2 year old, I eventually hung up. By this time my husband who has multiple illnesses, was threatening to throw the phone and the computer out in to the paddock. Then to add insult to injury about an hour later I had a phone call from another department asking me if i wanted to be taken off broadband please keep in mind all i wanted in the first place was to have my out going calls barred and I was prepared to go off the internet all together. The situation at the moment is this. I am considering who I am going to talk to next about this because I feel that with a company like Telstra, your employees should be well trained in their field and they obviously are not. oh, I forgot, when I spoke the first young lady last week she told me I had a phone bill of $274.03 to pay when the bill came out. When I spoke to the last person B. he told me that that was the last account and the next one doesn't come out until next month. I give up; so I am going to keep my dial up connection and consider my options from here, this may sound funny to you but believe me it most certainly was not. I await your reply and if this isn't the correct department could you please forward it to the right one Thank you Jill
11/10/2007 05:26 PM
dickandjill

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