Acer Aspire 9504

By Alex Kidman on 28 November 2005

Acer's Aspire 9504 incorporates a lot of empowering technology, although its chief TV offering is rather weak.

User rating:8.1
  • Good: Widescreen 17" display • Full keyboard • Integrated dual TV tuners • Media centre functionality • 256MB PCI Express X700 Graphics
  • Bad: Mobile TV reception poor • Touchpad is unresponsive • Touchpad sits in an odd position
  • Specs: 100 GB • 1GB • Intel Pentium M • 2.5 hours • See more specifications
  • RRP: AU$3,499.00 • Where to buy? Check price listings
Design
There are desktop replacements that are designed to replace the traditional desktop PC. Then there are desktop replacements that are designed to replace your entire desk by sheer volume alone. The Acer Aspire 9504 is one such beast, measuring in at 402 x 286 x 38.2mm and with a not-terribly shoulder friendly weight of 3.37kg. For that size, though, Acer's thrown just about everything it could at the Aspire 9504, including one thing that's a true rarity for notebooks -- a full sized keyboard, including a number pad. For those who live and die on the spreadsheet -- or live and die on a number of PC games that presume you're always using a full-sized keyboard -- this is an enticing offering all in itself.

The real reason why the Aspire 9504 can offer a full-sized keyboard on the 9504 is because it also includes a 17-inch widescreen display, which immediately makes the Aspire 9504 highly suitable for DVD playback, and, thanks to the integrated analog and digital tuners within the notebook, TV watching. The multimedia nature of the notebook is further enhanced via a series of media playback buttons on the front face of the system. These include standard play buttons -- which plenty of multimedia notebooks have -- as well as a tiny little selection rocker, and buttons for switching the integrated wireless and bluetooth functionality on and off.

Features
Like most notebook manufacturers, Acer sells the Aspire 9500 series under a variety of configurations with a variety of price tags to match. You can check system configurations via Acer's Web site.

The unit we tested with came with a Pentium M Processor 760 (2.0GHz on a 533MHz FSB with 2MB of L2 cache, for the technical types), 1GB of DDR2 memory, a 100GB hard drive and a slot-loading dual layer DVD burner. Graphics are provided via an ATI Mobility Radeon X700 with 256MB of memory of its own, which is enough for at least playing all the current PC titles, although not all of them at full resolution. Networking was provided via 10/100 Ethernet, 802.11g Wireless and Bluetooth.

Although Acer does offer true Media Center desktops, the Aspire 9504 goes down the Clayton's route, offering what Acer calls "Acer Arcade", although you'll see no coin slots or dodgy drug dealers here. Acer Arcade is Acer's Media-Center like utility that takes advantage of the unit's dual TV tuners to capture TV signals, as well as play back music CDs and DVDs. Like Media Center, this involves launching an application that by default maximises to the entire screen -- to aid in this the 9504 includes a dedicated Arcade button on the front of the notebook.

Performance
The Aspire 9504 is no slouch in the computing stakes, although it totally spat the dummy at the highly aging MobileMark 2002 suite we threw at it, causing much crashing and conniptions along the way. In lieu of that testing, we ran a number of very testing applications at it. Well, OK, you got us. We used this little beast of a notebook to play games. Are you happy now? Still, this wasn't just for the fun of it, as we threw testing titles such as Civilization IV and F.E.A.R. at the Aspire 9504, simply to see how well it handled them. It managed well with both titles, although we did notice that the trackpad was a little sluggish for use in rapid response situations -- they're never really built with gaming in mind, but this was just a generally sluggish trackpad. It's also worth noting that the trackpad is situated in the normal position for such things (under the space bar), but because the 9504 includes a number pad, that's not the middle of the notebook. Those accustomed to "standard" notebook layouts will thus find themselves tapping at the notebook panel rather than the touchpad, at least until they adjust.

The Acer Arcade software is competent enough, and the included miniature antennae that Acer provides is easy enough to install -- there's even a clip to attach it to the top of the display. In our testing in far north Sydney with the external antennae we struggled to get either a digital or analog signal with the supplied antennae either inside or outside. Intermittently we'd get good SBS digital reception, but little else, although that's something that could clearly differ depending on your reception circumstances. Switching to a true rooftop antennae cleared up all of our reception woes.

Topics: australia, widescreen, 17-inch, acer, wi-fi, review, notebook, wireless, laptop, aspire

Comments (12)

  • Moss gave a review on 03/07/2009 19:31

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  • pdme gave 5/10 on 18/12/2008 03:08

    • Good: The machines and price
    • Bad: WHEN something goes wrong... not if... you have to deal with the worst customer service team on the planet. Its honestly not worth it.

    I agree with the comments so far... Acer make great machines at amazing prices... everything is all fine and dandy.... UNTIL something goes wrong and you have to deal with customer support.

    They lie. They jerk you around. They change the story on you. They dont pass on any of their promises. They dont actually fix your items. I have never in my life encountered service this bad. Honestly people... its just not worth it dealing with these jerks. I cant stress this enough. DONT BUY ACER. Its nothing but furious tears if they get your goods. You wont see your product for months and you will have no idea whats going on.

  • sat gave 9/10 on 06/11/2007 10:10

    • Good: The high end laptops are great.
    • Bad: You buy cheap models then what do you expect

    its still good.

  • jazzy k gave 5/10 on 25/09/2007 20:13

    • Good: finally got to a corporate office person who's been good .... so far
    • Bad: all of them in the service centre are cons!!!

    i have had the same woeful treatment by acer technical support ... my laptop gone back 3 times in all I've been without out it from 30may till today ... hope it works tomorrow ... problem with no power ...latest theory is battery terminals not connecting with main board ... had to laugh as until it first died and i phoned to get warranty service I had no idea how to remove battery so how could this be the problem after 11 mths unblemished use. lucky me this problem occured 5 days before end of warranty!!!

  • ihateacer gave 2/10 on 20/09/2007 16:44

    • Good: Nothing
    • Bad: My laptop failed twice within a couple of weeks. Acer customer service are rude and ignorant (no matter how polite and friendly you are) and if they get your computer. You may never get it back EVER. And if you get it back - be prepared for it to be covered in cigarette ash, and parts missing. And also have fun trying to ring in with a 3.5 hour wait on the phone only to be hung up on regularly. Hope you have a lot of time and a lot of money to deal with Acer. You'll need it!!!

    I TOTALLY agree with Sarsparilla,
    I had the exact same rotten treatment by acer with their HORRIBLE customer service.
    They lost my laptop and couldn't find it for over 7 weeks (amazing...nobody in Acer could make one phone call). I was promised about 8 different things by 8 different people - not one singer person followed through with anything.
    I had my laptop returned to me after fighting and fighting and having consumer affairs onto them - who they also promptly ignored.
    My brand new Acer laptop was returned to me in FILTHY condition. Someone at Acer had thrown it in an old box that was ripped and looked like it was picked up from the local tip. I had supplied my laptop to Acer in its new box, packaged up nicely with the power supply. It came back lose in the box with no power (thanks Acer, after 7 weeks of not being able to work, I still can't work). Its now time for VCAT to get my money back.

  • sarsaparilla gave 2/10 on 17/08/2007 17:08

    • Good: really can't think of one.
    • Bad: if you call acer you're on hold for at least 15 minutes, then you talk to somebody and if they have no answer for you they just hang up on you. the actual place where i took my computer has no phone number (we tried every which way to get one), and we were constantly lied to by various staff with apparently no supervisors re the state of my computer. SHOCKING, UNBELIEVABLE “SUPPORT”. I am still gobsmacked.

    DO NOT buy ANYTHING from this half arsed company. i have NEVER encountered such TERRIBLE customer service. the shop i bought the computer from has now stopped stocking acer altogether because they were so sick of getting complaints from customers about them, not that it's their fault. my laptop was taken for three weeks and still not fixed, as a student it has been very, very difficult to get by without it.

  • ulisse gave 10/10 on 10/01/2007 01:44

    Amazing machine!

  • ulisse gave 10/10 on 10/01/2007 01:43

    Amazing machine!

  • Harpreet Singh gave 7/10 on 31/10/2006 14:39

    • Good: Good laptop if nothing goes wrong with it. If anything goes wrong with it and getting it fixed from ACER repair center is a nightmare. They will keep ur laptop from atleast a week will not fix it fully. believe I am still waiting for my laptop to be fully fixed for last one month.

    Bad machine if anything goes wrong with it

  • cheap gave 1/10 on 09/03/2006 19:00

    super

    This notebook is amazing by price and powerfull.

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