AVM Fritz!Box 7390

With an industry-leading warranty, excellent UI and a crazy feature set, the Fritz!Box 7390 comes highly recommended — if you can afford the outlay.


9.5
CNET Rating
3.6
User Rating

About The Author

CNET Editor

Craig was sucked into the endless vortex of tech at an early age, only to be spat back out babbling things like "phase-locked-loop crystal oscillators!". Mostly this receives a pat on the head from the listener, followed closely by a question about what laptop they should buy.


Editor's note: while we had no real issues with the Fritz!Box during testing, it seems plenty of frustrations have arisen since its release, mostly related to customer support and reliability. We've heard horror stories about pretty much every router, but we'd recommend you check out our reader comments below before purchasing for their experiences.

We've never seen as much excitement surrounding a router/modem as there's been around the Fritz!Box. Long before its release people were excited by the specs alone, and they do read very well indeed. It's a good thing that so much enthusiasm preceded the Fritz!Box's arrival, as it came in a box that looked like it belonged in a crazy bargains shop, the first part of the name in English usually means something that's broken down and the cheap plastic design didn't bode well at all. Good thing it defied expectations then, eh?

Specs at a glance

Firmware tested 84.04.88
ADSL2+ modem Yes
Annex M No (firmware update available to add this)
3G modem Through USB
IPv6 Yes
Wireless protocols 802.11b/g/n
Dual-band Simultaneous
Highest wireless security WPA2
WDS Yes
Ethernet ports 4x gigabit
USB print sharing/storage Storage, printers, 3G, passthrough
Accessories Ethernet cable, phone cable, PC Range ADSL/phone splitter, RJ45 Y cable, RJ45 > RJ12 converters

Connections

Connections? The 7390 has a few. This is a fully fledged VoIP-enabled modem/router, with many features above the norm. One thing it doesn't have, though, is a power button, requiring you to pull the power cord to force restart it. You can even tell the first LAN port to act as a WAN port if you so desire, meaning that if one day the fabled National Broadband Network does come to your house you'll potentially be able to pull the fabled 1Gbps that should one day be available using this very box.

The two USB ports are flexible by router standards, understanding storage, printers and 3G broadband sticks. It even has a "remote" feature if the router doesn't understand the device, making it act as if it's connected directly to a machine on the network. However, you'll need to install AVM's software on the intended client computer for this to work.

Fritz!Box 7390 rear

DSL/telephone line in, phone 1 and 2 connections, ISDN connection, USB port, 4x gigabit Ethernet ports and power socket. There's another USB port on the right-hand side.
(Credit: AVM)

Telephony

What you can't see is perhaps the most interesting part of the Fritz!Box 7390: a DECT base station, which can sync with up to six phones. While the Fritz!Box already commands a hefty fee, if you want a Fritz!-branded phone that handles both PSTN and VoIP calls it'll set you back AU$129 per handset and base station (although if you buy a handset with a 7390, the first one will only set you back AU$100). The Fritz!Fon is excellent, with an easy to understand key layout, high resolution screen and the ability to make phone calls using the G.722 codec for higher quality audio — so long as the receiver's handset is also capable of this. The weedy ear speaker on the Fon doesn't do G.722 justice over the standard telephone call quality; however, if you pop it into speaker mode or use your own headphones through the 3.5mm jack, you can gain an appreciation for new-found quality. It's not a revelation by any means, but it does make phone calls much more pleasant.

Fritz!Fon abilities, like the Box, go beyond the norm. On top of the usual phone book, call history and answering machine settings, you can check your email on it, get internet radio on it, read RSS feeds or playback podcasts. You can even control the Fritz!Box from the Fritz!Fon, allowing you to turn off the wireless, or update the firmware. We're not finished yet, though — you can also get the Fon to act as an alarm to give you a wake-up call (with two separate alarms available, scheduled on specific days if necessary), and a baby monitor that reacts to sound. Exceed a certain noise level for long enough, and the Fritz!Fon calls a predefined phone number.

Fritz!Fon

The Fritz!Fon is a lovely piece of equipment, but sure isn't cheap. Internode sells them for AU$129 each, or if you bundle one with a Fritz!Box, it adds an extra AU$100.
(Screenshot by CBS Interactive)

If all this isn't compelling enough for you, the Fritz!Box will talk to a number of existing DECT phones, supports SIP calls, and there are even apps available for Android- and iOS-based devices so you can make calls through your mobile phone. While it doesn't pull in your mobile phone's phone book (AVM, consider it on our wishlist), it does list your most recent calls and pulls the phone book you've created on the Fritz!Box itself.

Everything attached to the Fritz!Box will be treated as part of an internal network as well. Sick of yelling to the kids upstairs that it's time for dinner? Just ring their phone for absolutely no charge, as everything's being conducted over your local network.

The modem/router offers more options on top of this. Call diversion is included as is call through; that is, you can call the Fritz!Box first, enter a PIN and then a destination number to be routed to. This is mainly used as a way of turning a fixed line call into an internet call, potentially reducing costs.

There are a myriad of other options for the configuring and setting up of voice services on the Fritz!Box, but the remaining big feature is simply blocking: allowing you to either block incoming numbers, or block phones that are connected to the Fritz!Box from calling certain numbers. There's even support for ranges, so you can easily prevent calls to things such as premium phone services (yes, those ones on ads after 12am) or the local Domino's pizza.

Oh yeah — want fax capability? It's here too.

UI and features

Sit with us, this might take a while.

Unlike the garish blue, yellow and red design of the cardboard box, the FritzBox's user interface (UI) is comparably muted, allowing the three disparate colours to work well together. Beyond that, it's also an extremely easy and useful UI to use. If you're stuck, there's usually a help button in the bottom right, too, that gives you access to the manual ... so long as you're online. While we like the idea that having a manual online allows the company to update the documentation, if your problem is that you can't get your modem online, well, you're screwed. Our review sample included no software or printed manual.

Fritz!Box UI

AVM loves stats and details, and so do we!
(Screenshot by CBS Interactive)

Live updated diagnostic graphs are everywhere, as is information you'd usually have to pull out through SNMP or set up some sort of intermediate Linux box to grab. Even stuff you usually wouldn't see, like who the manufacturer of your DSLAM is. For diagnostics, the Fritz!Box also separates your logs into Telephony, Internet, USB devices, WLAN and System, so you can quickly track down your problem. It's all incredibly readable and useful. The AVM engineers deserve a round of applause.

Fritz!Box UI

Stat, stat, stat
(Screenshot by CBS Interactive)

AVM is also mindful of upgrades — while the German version of the router gets firmware in advance of Australia, it's interesting to see what's down the pipeline, and AVM has recently allowed international users to test the features earlier, if they feel ready. With the tested firmware, the limit of "child protection" was a per-device schedule for when the internet was on or off. With an upgrade to newer firmware, you now have access to block specific websites or ports, or set up a whitelist — something sorely missing at the time of testing.

Fritz!Box UI

Live updated throughput of your net connection. It's just a little bit rad.
(Screenshot by CBS Interactive)

It can also measure internet traffic for those who are mindful of their quota — with our tested firmware, though, it was oddly limited to 99GB. We have been told this has been fixed in the latest firmware, along with the addition of a South Australian time zone — which, considering the distributor (PC Range) and the ISP partner (Internode), are SA based, is quite a thing to have omitted.

We'd love it if AVM took it a step further, and upon say, 80 per cent of quota being exhausted, certain MAC addresses could be throttled. Alas, it is information only for now.

Fritz!Box UI

You have more information here than you'll likely ever use. But gosh will it make ISP support calls easier.
(Screenshot by CBS Interactive)

There's a huge load of power-saving features, too, although considering a router doesn't pull that much energy, you likely will want to turn them off, as they can affect performance. Especially notable is the power saving for the Ethernet ports — if you leave it on, you'll be throttled to 100 megabit speeds instead of gigabit, not something that's fun for the whole family. Because AVM loves stats, you can find CPU and RAM usage, along with a temperature log here.

The two USB ports are highly featured too. Stick in a USB stick, and you can make it available through FTP or SMB (by acting as a NAS; it also offers 512MB of internal storage). It can also make them available to UPnP devices for media streaming, or spin down hard drives with a power-saving mode if supported. WebDAV is supported and can use USB drives as cache, USB storage and printers can be remotely connected to by a single device at a time and act as if it's directly connected, and the router can use 3G wireless dongles as well.

Fritz!Box UI

Really, the logs, stats and graphs are never ending.
(Screenshot by CBS Interactive)

Impressively, the Fritz!Box also shows you your neighbouring Wi-Fi networks, their relative strengths and what channels they're on, and auto selects the best Wi-Fi channel for you. It'll even run a guest account on your Wi-Fi for you, so people can access the internet, but not your LAN.

The usual smattering of features are otherwise included, such as QoS, network and router configuration tools — but this is by far one of the most powerful routers we've seen to date.

Performance

After analysing the spectrum with InSSIDer, an empty channel of either 1, 6 or 11 is chosen for 2.4GHz wireless testing. Usually the router is restricted to the 20MHz band if the option is available.

We use iperf to determine throughput, running eight streams, with a TCP window size of 1MB, and an interval of one second. The test is run for five minutes in three different locations, on two separate occasions. The locations are in the same room as the router, one floor down around spiral stairs and with concrete walls and floors, and two floors down under the same conditions.

The wireless throughput is tested using three chipsets (the Atheros AR5008X, Ralink RT2870 and Intel Ultimate-N 6300) and then all results are averaged.

2.4GHz throughput (in Mbps)

  • Billion BiPAC 7800N
  • Linksys WAG320N (2.4GHz)
  • AVM Fritz!Box 7390
  • Netgear DGND3300 V2
  • Location one (same room, no obstructions) 99.7070.1369.2065.97
  • Location two (one floor down, some obstructions) 66.3064.6354.3752.90
  • Location three (two floors down, some obstructions) 44.3038.2335.2722.1

(Longer bars indicate better performance)

The Fritz!Box dominates the 2.4GHz wireless charts in impressive form.

5GHz throughput (in Mbps)

  • Linksys WAG320N
  • Netgear DGND3300 v2
  • AVM Fritz!Box 7390
  • Location one (same room, no obstructions) 140.6793.9792.5
  • Location two (one floor down, some obstructions) 93.1092.692.5
  • Location three (two floors down, some obstructions) 4.500

(Longer bars indicate better performance)

The Linksys remains the only router we've tested so far that is able to connect at 5GHz from the bottom floor of our testing area, and even then only to a Linksys-branded USB dongle. The Fritz!Box otherwise provides good 5GHz performance.

ADSL performance is simply measured by the sync speed on an Internode ADSL2+ connection to the St Leonards exchange, on Internode's very high speed profile. If the connection remains stable over a period of time, the sync speed is recorded.

ADSL2+ sync speed (in Kbps)

  • Billion BiPAC 7800N
  • Linksys WAG320N (2.4GHz)
  • AVM Fritz!Box 7390
  • Netgear DGND3300
  • Uplink 1349134213461200
  • Downlink 22,57922,30622,41922,005

(Longer bars indicate better performance)

While the downstream is within the margin of error, we didn't get as good upstream with the Fritz!Box as we usually do. This is likely the last time we'll include ADSL sync speeds, unless there's a serious problem — the variability of line quality on any given day and the unexciting results means these stats just aren't all that important.

There's one more thing we need to note in terms of performance: every time we tried to reset the router using the web interface, it hard locked, forcing us to manually power cycle. We asked other 7390 owners if this happened to them as well, but it seems like we're the only one with this issue — still it was frustrating to have to hard reset so frequently.

Warranty

The Fritz!Box carries a rather huge, industry-leading five-year warranty, showing that the companies behind it are serious. The Fritz!Fon, however, only gets two years.

Conclusion

The Fritz!Box 7390 is overkill in a plastic shroud. The fact that it does almost everything is bound to make people want even more out of it. With an industry leading warranty, excellent UI and a crazy feature set, it comes highly recommended — if you can afford the outlay.

Still, our perfect box, as we're sure many others would be, would be the 7390 without the DECT component, cutting unneeded cost out of the equation. AVM does offer a junior version, the 7270, which comes with 100Mb Ethernet (ow), selectable dual-band (ow), one USB port and 3MB internal storage compared to the 7390's 512MB (ow), but it still has DECT. What do you reckon AVM — could we have a 7350?

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nje
1
Rating
 

"Last Time I Rely On A CNet Review"

nje posted a review   
Australia

The Good:Feature Rich

The Bad:Reliability Poor

Simply just too buggy.
Keep losing connection on the 5GHz connection and too many drop outs requiring a reset.
Very unreliable compared to the Billion I used to own (and which I will be going back to).
I must say I purchased this solely on the Cnet review/recommendation. This has certainly influenced my opinion of this site.

Green Machine
2
Rating
 

"Expensive and unreliable"

Green Machine posted a review   
Australia

The Good:Good when it was working

The Bad:Help desk, reliability

Guess what? My FritzBox stopped working also!

It was good when it was working but after 4 months of operation, it starting playing up where it was loosing connection and kept dropping out every 3 minutes to the point that it simply wouldn't connect.

Like reviewers before me, the help desk was unhelpful to say the least and not only did they dismissed the problem, they insisted that FritzBox doesn't fail. Well, sorry guys but it does especially after reading other reviewer's experience.

Ended up taking it back to the seller seeing the help desk doesn't want to help and the seller simply says, "not another one!"... that says a lot doesn't it?

DonIsGood
1
Rating
 

"Unreliable Product - 2 units in 5.5 months!!!"

DonIsGood posted a review   
Australia

The Good:Features

The Bad:2 units in 5.5 months - need I say more?

I bought the 7390 based on CNET's review and I must say that the functionality of what the FritzBox can do is amazing; however its reliability is appalling as I have had 2 faulty units in the past 5.5 months.

The download speed for the first unit was for some reason capped at 2mbs and could not connect to the internet after 2 months of light usage.

I contacted FritzBox and they proved to be extremely useless. Luckily the people I bought the unit from was kind enough to offer replacement.

The second unit flared a little bit better and I was consistently getting 6mbs (via Internode) but it died completely after 3.5 months... ka-boom for no apparent reason.

I must say that if I have to choose between features and reliability, I'd go for reliability any time!!! So much for German technology (and being made in Germany)!!! (I wonder how many units I will go through during the 5 years warranty?)

 

DonIsGood posted a reply   
Australia

I just want to elaborate my comment re "useless sales support" - the guy simply ignored the issues I experienced and kept ramming down my throat that Fritz Box never breaks down and that it's all my fault for having a faulty product (what the??). The support is non-existent and used-car salesman like - I never expected to pay $350 to have someone based in sub-continent telling me some dumb advise. Needless to say, the guy never solved the problem or recommended a way to resolve.

Rest assured my next router won't be a Fritz Box!

(hey CNET, before you give a "9" rating, could you take into consideration the Sales Support service and reliability please?)

Spencer22
2
Rating
 

"Poor product and appalling support"

Spencer22 posted a review   
Australia

I purchased the Fritz!box 3 months ago and it already no longer works. The trouble started right from the time that I received the product and can confirm similar problems to other reviewers. I spent over 2 hours having to deal with the technical support person on set up because of the faults they are already aware of that affect its use outside of Germany. The tech support person continually confirmed they were aware of the software and bug issues that I spent most of the time having to upload different software upgrades.

Since the product has stopped working I have experianced nothing but rudeness and lack of total support from Fritz!box in trying to either replace the product which should be covered under their so called long warranty or have it fixed. I have continued to get the run around and no responsibility or assistance is being provided.

I would not recommend buying this expensive, poor quality and poor serviced product. Sadly it does not live up to what they advertise.

phill11
1
Rating
 

"Not at a quality grade acceptable for general use"

phill11 posted a review   
Australia

The Good:ADSL spectral analysis feature can be useful for diagnostics

The Bad:Critical issues with compliance to signals in some countries

Initially loved this device however after few weeks of "debugging" with very little help from Fritz!Box support and discovering that AVM are aware of critical faults that affect non-German countries and being presented with an arrogant attitude from their support and basic lack of understanding for laws in our local country about what is and is not acceptable trade practices I cannot give a positive review on this device.

We are experiencing these kinds of issues.

1. Phantom rings at various intervals and typically during the night and are being woken up by the Fritz!Box and its phantom rings. This has something to do with poor compliance with our ADSL / PSTN (normal telephone) network and AVM have been aware of it for at least 8 months with no interest in resolving it.
Most likely users with "average" quality phone services are most effected, which is actually most of the older suburbs in Australia.

2. Ring delays in both the device accepting PSTN calls and ending them. So often you run to the phone and has stopped ringing up to 5 rings before the Fritz!Box stops (because it started ringing too late) So you keep missing calls. Again issues with regional handling and dodgy logic on how it handles caller id functionality. AVM have been aware of it also for a very long time (and apparently don't even handle caller id right).

3. No support for parallel devices (an industry standard that has to be supported legally) such as back to base alarm panels or our local cable companies that use dial back services. So you have to cancel your alarm panel service if you buy an AVM device! and they don't put this on the packaging when you buy it. This is actually illegal I would think in most countries not to build a device to work properly on a telephone network (usually a highly regulated environment) or at least advertise what it "cannot" do that would be expected by a device working on the telephone network.

4. ADSL sync issues, users reporting major sync issues and AVM are not focusing on solving those problems. Even ADSL1 is not supported by one of the AVM products.

Those are just the big issues, plenty of smaller complaints around lacking key features like being able to set the workgroup, controlling basic DHCP setting, controlling basic VOIP settings and the list goes on. Its feature packed but its also not ready for distribution outside of German in my opinion. Not until they put some serious work into these problems and not until they change their attitude about non-German markets.

The biggest issue I've found is how support respond to requests for help. They seem to not understand that requesting users to "disable your PSTN services" is not within their rights to ask, or forcing users to pay for caller id service just to help their modem reduce its ring delay. Again insisting that you remove your alarm panel wiring or cable service is ridiculous, users cannot be expected to do this and AVM need to issue refunds on the spot in circumstances where this sort of concern is raised by a user. All this aside, most users that actually do follow these instructions still haven't got results on the forums. Have a look yourself at some of the out rages claims on their forums and particularly on whirlpool in Australia.

I'm sorry but really must advise people outside of Germany to stay well clear of the Fritz!Box and anything from AVM until they have a serious rethink about how they deal with the international market.

 

Goonda posted a reply   
Australia

LOL.. you seem bitter mate. I have mine working perfectly on PSTN and caller ID works just fine.It doesn't sync as well as I would like it to but then again it does very well in other areas. If you are not happy with it, just return it where you bought it for a refund under the consumer laws instead of whinging. You also sound familiar, having seen a similar post on Whirlpool.

DGiddles
9
Rating
 

"Simple, stable, flexible, swiss army knife of modem/routers."

DGiddles posted a review   
Australia

The Good:Stability, flexibility, simple user interface that teaches beginners how to manage their home network, NAS ability

The Bad:Haven't found one yet - maybe a bit pricey?

After doing the mandatory online research (including buying guides and editor's pick from this website) had narrowed down my choice to net gear and fritz box. So happy with my choice.
The user interface is very friendly to those of us who don't know much about home networking and the various setting options. Initial setup was about 10 minutes, but I can't stop trying new settings to maximise network speed and coverage for the various devices.
Currently running 10 devices through the network without having a single hitch to date - no need to reset or reboot the modem/router which had become an hourly experience for me with my previous outdated modem/router.
Speed of download/upload is impressive, as is the flexibility to assign different devices specific frequencies to match their intended use.
The NAS functionality and UPnP (DLNA) ability has dramatically altered my perception of "smart tv and blu-ray players - now able to easily connect to my digital media each and every time.
I have yet to delve into the phone functions - but look forward to improving my VOIP knowledge and further improve my home network communication abilities.

Goldie
9
Rating
 

"A does everything router, a network of 3 laptops and 2 printers"

Goldie posted a review   
Australia

The Good:Easy to setup, turned a non WIFI printer into a WIFI on a network and internet radio without having the computer on.

The Bad:Delay in phone rings for POTS phone (see other comment)

This is a good review and tells it say it is - a great router. I have had a FritzBox 7390 and Fritz fon since 11 Oct 2011.
I had to do a reset of the router early on and found you could phone into the router on #991*15901590* to reset factory settings. As stated there is no reset button. I guess this would/could replace the power off method if locked up, but I am not sure of this. My Fritz has not locked up yet. I then learnt to do a save of my settings and phone book numbers to restore them after the reset.

I have added a VOIP line (great clear calls) but do not have my standard POTS line going though the router. The ring delay was around 5 or so seconds between a phone on the router and one off. I figure with the NBN and all voice calls beings VOIP, this will not be a problem in the NBN future.

One last thing, I love the internet radio through the Fon. I have set it up for the AM band radio stations where I have radio interference on the normal radio.
Regards




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User Reviews / Comments  AVM Fritz!Box 7390

  • nje

    nje

    Rating1

    "Simply just too buggy.
    Keep losing connection on the 5GHz connection and too many drop outs requiring a reset.
    Very unreliable compared to the Billion I used to own (and which I will be..."

  • Green Machine

    Green Machine

    Rating2

    "Guess what? My FritzBox stopped working also!

    It was good when it was working but after 4 months of operation, it starting playing up where it was loosing connection and kept dropping ..."

  • DonIsGood

    DonIsGood

    Rating1

    "I bought the 7390 based on CNET's review and I must say that the functionality of what the FritzBox can do is amazing; however its reliability is appalling as I have had 2 faulty units in the past ..."

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