Belkin Play Max F7D4401

The Play Max distinguishes itself by being a simultaneous dual-band modem/router with fast internal routing speed. Sadly, due to some extremely poor design decisions, high cost and being bogged down by software that runs on the PC rather than the router itself, the Play Max cannot be recommended.


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CNET Rating
5.2
User Rating

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About The Author

CNET Editor

Craig was sucked into the endless vortex of tech at an early age, only to be spat back out babbling things like "phase-locked-loop crystal oscillators!". Mostly this receives a pat on the head from the listener, followed closely by a question about what laptop they should buy.


Say what you will about the technical side of its products, Belkin has traditionally positioned itself towards the head of the design curve. However, its new range of routers takes a dramatic about-face, competing for one of the dullest products we've seen. The top is matte military grey, the base the same colour but glossy, and the primary feature is one large status light that blinks different colours, under which is a smaller light and button for WPS syncing. It feels like a prototype that shouldn't have left the labs.

While we appreciate Belkin's attempts to move networking out from an arcane art to something simple, the single status light is almost useless, only indicating internet connectivity. Should you have a problem with the wireless, or need to diagnose cabled connections there are no lights at all — you'll have to go to the web user interface (UI).

Assuming everything actually works, Belkin includes both the default SSID and password on the bottom of the router for connecting to the wireless. Out of the box it runs WPA2, a decent precaution.

Specs at a glance

Firmware tested 1.00.45
ADSL2+ modem Yes
Annex M Yes
3G modem No
Wireless protocols 802.11b/g/n
Highest wireless security WPA2
WDS No
Ethernet ports 4x gigabit
USB print sharing/storage Yes
Accessories Ethernet cable, phone cable, CD containing quick-start guide, manual, software

Connections

Belkin Play Max F7D4401 rear

ADSL line, four gigabit Ethernet ports, dual USB ports for storage, reset button and power jack. There are no connection lights for the Ethernet jacks, and there's no power button. (Credit: Craig Simms/CBS Interactive)

UI and features

Belkin's UI hasn't changed that much over the years in terms of look. While the company's target market is more mainstream than tech savvy, the UI doesn't go out of its way to help newcomers to networking. There is a help page, but it's nothing more than a long glossary page that doesn't include a lot of the options available in the Play Max and no easy way to navigate other than scroll through the plethora of definitions — some of which aren't definitions, and basically say "don't touch". Take subnet mask for instance — yes, subnetting is a pain in the arse, but the following definition simply isn't helpful:

Subnet mask
There is no need to change the subnet mask. It is possible to change the subnet mask if necessary. Only make changes to the subnet mask if you specifically have a reason to do so.

Standout features include the ability to check for firmware updates, although we guess it checks a different server than the one hosting Belkin's website, as a new firmware was clearly available when the router told us there were no updates. It also supports MAC address cloning and guest internet access (so guests can get online, but won't see your private network).

Belkin Play Max F7D4401 UI

Belkin's interface hasn't changed much for some time, and is easy enough to find your way around. (Screenshot by CBS Interactive)

There's also an ominous feature called "self healing". Wincing, we loaded the page and found it to be exactly what we thought it would be — scheduled restarting of the router at a user specified time. While all routers can get a little out of line and require a restart, we're not sure what to make of this little grievance being turned into a feature; at best, it shows Belkin doesn't have faith in the stability of its own routers.

Then there's the oddities; the Play Max won't allow SSIDs with spaces in them, and any change to the wireless settings results in a router restart, meaning all users are dumped offline. Why cabled users are punished for a wireless change, we can't begin to fathom.

Oh, crapps

Yep, it's another product with apps. Belkin offers a few tiers within its current router crop, each able to do something a little more than the last by offering "apps".

The Play Max has the complete set, although access to this requires you to install Belkin's software — you can't manage it through the router itself.

After putting an icon in the system tray called "Belkin Router Monitor", it installs a few other pieces of software and also sets up a device called "router", which can be accessed through Windows Explorer to see any external storage that's plugged in, and lets any web browser go directly to the web UI's IP simply by typing router into the address bar.

So far so good. The apps, sadly, aren't really worth it, and you'll need Belkin's software installed on your PC to use the majority of them.

The music streamer, called "Music Mover", is quite simply a UPnP server that exposes any music files it finds on any attached USB storage to a UPnP compatible player. You can choose to backup to that external storage too if you like through "Memory Safe", although being limited to USB speeds will be especially painful. "BitBoost" is simply QoS under a friendly name, allowing you to prioritise voice, games and videos if you so choose.

Then there's "Daily DJ", a music playing app that tries to build playlists automatically built on sentiment, and "Music Labeler", that automatically attempts to clean up your music tags. They seem to work fine, but how these relate to routers we're stumped to say.

Then there's the torrenting. As long as you've got external storage attached, you can in theory download torrents through the router while your PC is offline. The reality is far from the theory.

Belkin has chosen Vuze, formerly known as Azureus, to handle torrents. The software is installed on your PC and everything is managed from there, with the ability to later offload the torrent to the router. Or at least, it's meant to, but we could never get it to work, with Vuze consistently claiming that our router was offline. It looks like it's an auto update issue, but it's frustrating nonetheless. None of the torrents can be managed on the router either — the only option you have is to wipe items in the queue, which includes partially downloaded and complete files.

Don't be fooled by the feature list — the Belkin Play Max is not a replacement for a NAS in any form, and not being able to manage the features through the router itself is near criminal. We haven't tested it yet to see if its internal routing speed is as good as the Play Max, but if Belkin is on your shopping list we'd investigate the cheaper "Play" version, as it's still at least simultaneous dual band, and loses some cruft along the way.

Performance

After analysing the spectrum with InSSIDer, an empty channel of either 1, 6 or 11 is chosen for 2.4GHz wireless testing. The router is restricted to the 20MHz band and will only allow 802.11n clients. If possible, the MCS is set to 15.

We use iperf to determine throughput, running eight streams, with a TCP window size of 1MB, and an interval of one second. The test is run for five minutes in three different locations, on two separate occasions. The locations are in the same room as the router, one floor down around spiral stairs and with concrete walls and floors, and two floors down under the same conditions.

The wireless throughput is tested using three chipsets, the Atheros AR5008X, Ralink RT2870 and Intel 5100AGN, then all results are averaged.

2.4GHz throughput (in Mbps)

  • Billion BiPAC 7800N
  • Linksys WAG320N (2.4GHz)
  • Belkin Play Max F7D4401au (without Intel 5100)
  • Belkin Play Max F7D4401au (with Intel 5100)
  • Location one (same room, no obstructions) 69.2065.9770.853.90
  • Location two (one floor down, some obstructions) 64.6354.3769.152.33
  • Location three (two floors down, some obstructions) 38.2335.2722.2119.07

(Longer bars indicate better performance)

We've included two scores here, one without the Intel 5100AGN, one with. This is due to the Belkin not accepting connections from the 5100 when set to accept N clients only — we were only able to connect when this was off, resulting in 802.11g speeds. Without the Intel it puts in a strong showing, although its distance performance isn't the best as we can see by the location three scores.

5GHz throughput (in Mbps)

  • Belkin Play Max F7D4401au (without Intel 5100)
  • Belkin Play Max F7D4401au (with Intel 5100)
  • Linksys WAG320N (2.4GHz)

  • Netgear DGND3300 V2
  • Location one (same room, no obstructions) 121.0065.9793.9792.5
  • Location two (one floor down, some obstructions) 91.8554.3793.1092.5
  • Location three (two floors down, some obstructions) 004.500.06

(Longer bars indicate better performance)

Location three is particularly challenging for 5GHz. The Linksys is the only one that makes a stable connection, and even then performance isn't great. We should also note that Linksys' own external dongle was all it would connect to — both the in-built Atheros and Intel chipsets failed to make a connection. The number shown above is the average over the three connections, but obviously the zero scores distort the results here: the actual throughput on the Linksys dongle for the Linksys and Netgear modem routers was 13.50 and 0.18Mbps respectively.

Belkin's Play Max is the only 5GHz modem/router we've tested with fast enough internal routing to take advantage of gigabit to wireless speeds. It seems Linksys and Netgear have chosen to hold out, instead leaving the faster speeds for their WRT610N and WNDR3700 dedicated routers.

ADSL performance is simply measured by the sync speed on an Internode ADSL2+ connection to the St Leonards exchange, on Internode's very high speed profile. If the connection remains stable over a period of time, the sync speed is recorded.

ADSL2+ sync speed (in Kbps)

  • Billion BiPAC 7800N
  • Linksys WAG320N (2.4GHz)
  • Asus DSL-N13
  • Belkin Play Max F7D4401au
  • Uplink 1349134213461284
  • Downlink 22,30622,57921,92122,648

(Longer bars indicate better performance)

Power consumption

We measured power consumption using a Jaycar mains digital power meter. It's important to note here that due to limitations of the meter, measurements are limited to values 1W and greater, and are reported in 1W increments.

The wireless radio was turned on, and an iperf test begun for measurement, using one wireless client and one wired.

Juice Box
Transmitting 14W
Idle 12W

While most routers idle around 7W and at most get to 11W while transmitting, Belkin's Play Max is most definitely not an eco saver, being the most power hungry modem/router we've tested to date. It also gets quite warm, perhaps a side effect of all this power draw and no active fans.

Warranty

Belkin covers the Play Max for three years, a very competitive term for routers. You will need to contact Belkin to arrange a product replacement.

Conclusion

The Play Max distinguishes itself by being a simultaneous dual-band modem/router with fast internal routing speed. Sadly, due to some extremely poor design decisions, high cost and being bogged down by software that runs on the PC rather than the router itself, the Play Max cannot be recommended.

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Home Signal
10
Rating
 

"Works really well no problems at all"

Home Signal posted a review   
Australia

The Good:Easy to set up. Wireless radio works heaps better

The Bad:No lights but one So if there is a net problem bit hard to read or net conection problems.

I usualy go for the cheap brands. This one does just what I want it to. No trouble at all for me. I am using a notebook and all runs well. Is easier to fit this kind of shape on a shelf than the normal shape.

Gringo
9
Rating
 

"A small modem with fast internet"

Gringo posted a review   
Australia

The Good:Small, powerful and has many ports

The Bad:Sometimes acts up, and frezes for about 5 seconds(dont know if it is the modem or my laptop)

I have had only one fault and it is a solid device. Just got to wait a little until i can connect it up to my x-box360, Wii, PS2, DS, I-pod touch and my tv. I do not know why many have a problem with it.

 

Jasecoop posted a comment   

Bought one today, plugged in, no lights, nothing. Tried 4 power points and rang helpline in India. They said take it back for exchange. After reading the reviews I think it will be an exchange for a different brand

ChuckyT
6
Rating
 

ChuckyT posted a review   

The Good:gigabit LAN,

The Bad:PC software

Mine is actually working. I feel blessed given the tone of the other reviews. I was after a Gigabit router with QOS after my Cisco ADSL modem router died. I tried a D-Link before this one & returned it to the store within 24 hours. I have had this unit for a few months & it has been fine so far. ADSL has been reliable ( using TPG ) the software is bloatware though. COuldn't bring myself to install it on all my machines

badnuz
1
Rating
 

badnuz posted a review   

The Good:thought so

The Bad:ruined my life for 6 hours eeeeeekkkk....

This thing worked for bout 30 mins then my internet kept dropping out, then no internet,belkin couldn't help told me to contact isp, they no help either I'm with that other guy it's going back tomoz,

Quite disappointed
1
Rating
 

Quite disappointed posted a review   

Bought this product yesterday for the 2N capability + Gigabit LAN + 2 USB slots. After almost one day, I cannot still connect to the internet although i have successfully completed the set up and I can see on the web interface of the router that I am connected...

Have read a lot of bad reviews by either consumers or experts and really i give up trying to connect... Early tomorrow morning it goes back to the shop!

GuyM48
5
Rating
 

GuyM48 posted a review   

The Good:Relatively simple to set up, fast, dual band works

The Bad:Cripples Itunes sharing on a NAS drive as well as between Itunes on pcs / Macs, inconsistent with Apple TV (latest) support, software is almost useless, online support is atrocious, and the device is an ugly looking thing...

I obtained this as a replacement to a Belkin N1 Vision modem router which was dropping connections regularly. Having a lot of good experiences with Belkin in the past is quickly changing to bad... my biggest gripe: I now cannot share my Itunes library on my WD Mybook World network drive, and between my Itune libraries on various pcs and Macs. They simply do not show up in Itunes, whereas they were A ok with the previous device (when it worked). My new Apple TV shows itself as an alternative speaker on all but a Windows 7 based pc, set up no differently to a notebook running Windows 7, I can't work out what is the issue. After a week of getting annoyed with Belkin's "In your Face" (so far) useless software loading st startup, I disabled it. I can use it as and when required. I have logged a problem with Belkin online, however, no e-mails, nothing has been received, now my support account does not even exist. Not so bothered that it is a monstruosity to look at, however the other issues will soon result in this being ditched in favour of another brand, very very soon... not happy, Belkin!!!

GuyM48
5
Rating
 

GuyM48 posted a review   

The Good:Relatively simple to set up, fast, dual band works

The Bad:Cripples Itunes sharing on a NAS drive as well as between Itunes on pcs / Macs, inconsistent with Apple TV (latest) support, software is almost useless, online support is atrocious, and the device is an ugly looking thing...

I obtained this as a replacement to a Belkin N1 Vision modem router which was dropping connections regularly. Having a lot of good experiences with Belkin in the past is quickly changing to bad... my biggest gripe: I now cannot share my Itunes library on my WD Mybook World network drive, and between my Itune libraries on various pcs and Macs. They simply do not show up in Itunes, whereas they were A ok with the previous device (when it worked). My new Apple TV shows itself as an alternative speaker on all but a Windows 7 based pc, set up no differently to a notebook running Windows 7, I can't work out what is the issue. After a week of getting annoyed with Belkin's "In your Face" (so far) useless software loading st startup, I disabled it. I can use it as and when required. I have logged a problem with Belkin online, however, no e-mails, nothing has been received, now my support account does not even exist. Not so bothered that it is a monstruosity to look at, however the other issues will soon result in this being ditched in favour of another brand, very very soon... not happy, Belkin!!!

GuyM48
5
Rating
 

GuyM48 posted a review   

The Good:Relatively simple to set up, fast, dual band works

The Bad:Cripples Itunes sharing on a NAS drive as well as between Itunes on pcs / Macs, inconsistent with Apple TV (latest) support, software is almost useless, online support is atrocious, and the device is an ugly looking thing...

I obtained this as a replacement to a Belkin N1 Vision modem router which was dropping connections regularly. Having a lot of good experiences with Belkin in the past is quickly changing to bad... my biggest gripe: I now cannot share my Itunes library on my WD Mybook World network drive, and between my Itune libraries on various pcs and Macs. They simply do not show up in Itunes, whereas they were A ok with the previous device (when it worked). My new Apple TV shows itself as an alternative speaker on all but a Windows 7 based pc, set up no differently to a notebook running Windows 7, I can't work out what is the issue. After a week of getting annoyed with Belkin's "In your Face" (so far) useless software loading st startup, I disabled it. I can use it as and when required. I have logged a problem with Belkin online, however, no e-mails, nothing has been received, now my support account does not even exist. Not so bothered that it is a monstruosity to look at, however the other issues will soon result in this being ditched in favour of another brand, very very soon... not happy, Belkin!!!

Unfinished
5
Rating
 

Unfinished posted a review   

The Good:Gigabit LAN.

The Bad:No wall mount. If Bit Boost (QoS) is active the device disconnects regularly. Slow internet response times. No ready VPI/VCI values for my ISP.

I have used other belkin year 2010 modem earlier and many other brand modems before it. I decided to buy this new best model because it had these Gigabit lan ports. I really taught the device is finished for production. After opening the package I was shocked to see that there is no wall mount support (had to remove the stand and make my own wall mount bracket). Also no any kind of power switch (is this even legal here in EU country?). Missing led lights wasn’t a problem to me as I was aware of that before I bought this device.

I have used this modem for a few weeks now (with firmware 1.00.45) and it gave my computers a really slow connection speeds (tweaking QoS settings didn't fix it). Also regularly disconnected the DSL line. Then I disabled the QoS and no more disconnects. Also disabled the automatical rebooting (aka belkin’s “healing”). The speed is now ok (Down/Uplink is not as fast as with my earlier modem), but the response time when opening websites or reading my mails with email software is not acceptable at all. Takes too many seconds before anything happens. I have confirmed this by checking with other modem.

The LAN speed is really faster than 100Mbit/s, but not anywhere to Gbit 1000Mbit/s speeds. I have very high quality CAT-5E cables, gold plated connectors and all my computers are located only under 4 meters from the router. I’m still satisfied with the Gigabit speed.
The customer support is worse than any other. I registered and posted them a message with kind question to ask if there is anything to fix my case. What happened next?, Can you Believe it? They deleted my Belkin account! :O No reply nor notification. Day later I registered again with the same email and asked again. One day later I got a reply with instructions to disable the QoS and unplug the belkin for 1 minute. What an answer. They really overlooked my question with very specific information and didn’t bother trying to really help me.

About the pc software:
The PC software to control the modem doesn't quite work. It was never able to change any Bit Boost modes (QoS modes) and those had to be done manually from the modem's settings.
Other functions seems to work, but I don't like that thing eating my system resources.

Last toughts:
I would have given this device a 8 if they could fix the internet speed and response times.
If they manage to fix that only after that I can recommend this device to anyone.


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User Reviews / Comments  Belkin Play Max F7D4401

  • Home Signal

    Home Signal

    Rating10

    "I usualy go for the cheap brands. This one does just what I want it to. No trouble at all for me. I am using a notebook and all runs well. Is easier to fit this kind of shape on a shelf than the no..."

  • Gringo

    Gringo

    Rating9

    "I have had only one fault and it is a solid device. Just got to wait a little until i can connect it up to my x-box360, Wii, PS2, DS, I-pod touch and my tv. I do not know why many have a problem wi..."

  • Jasecoop

    Jasecoop

    "Bought one today, plugged in, no lights, nothing. Tried 4 power points and rang helpline in India. They said take it back for exchange. After reading the reviews I think it will be an exchange for ..."

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