BigPond Next G Wireless Broadband USB Mobile Card

Telstra's Next G USB modem pushes the wireless broadband needle past 2Mbps, making it a better choice than its sibling PC Card in most (but not all) situations.


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Following the launch of its Next G network and matching PC Card, Telstra's rollout of wireless broadband hardware continues with the slim BigPond Next G Wireless Broadband USB Mobile Card.

That moniker is a muddle as well as a mouthful, with only the tell-tale inclusion of 'USB' to set it apart from the similarly-named PC Card version. To be honest, this product isn't really a 'card' per se -- but we can appreciate that 'BigPond Next G Wireless Broadband USB Dongle Thing' would lack a little something in the marketing stakes.

Design
The blue plastic-shelled modem looks more like an oversized USB memory key. A concealed sliding panel at one end of this stubby stick contains the SIM card, while a pivoting white hub at the other end swings open and out to unsheathe the USB connector. There's also a tiny side-mounted socket for fitting an external antenna.

It's a compact yet study design engineered by local manufacturers Maxon, who also built Telstra's recently-released Next G wireless desktop modem and have a Next G ExpressCard modem due mid-year.

Drivers and client software are provide for Windows 2000 and XP, although Maxon tells us that drivers for Vista and Mac OS X are in development.

Also supplied is a short (10cm) stiff USB extension lead, in case the protruding edges of the modem's case prevent other devices such as mice or memory keys being plugged into adjacent USB ports.

Features
It's not just the interface which makes this different from the PC Card model. The USB modem is designed to tap the full 3.6Mbps capabilities of Next G (which uses the HSDPA 3.6 standard), compared to the 1.8Mbps redline of the PC Card.

This makes the USB modem worthy of close consideration even if your laptop can accept a PC Card, in addition to its being the only Next G option for newer notebooks sporting an ExpressCard slot.

Like its PC Card sibling, the modem will fall back to GSM if you wander into a low-signal or no-signal area. The device can also be taken overseas, where it roams onto the 850MHz 3G networks of Telstra partners in 33 countries, but the surcharge of AU$15 per Mb makes for a significant ouch factor.

The BigPond Wireless Broadband connection manager doesn't knock you out with features but it runs smooth and stable.

We can safely repeat the same bouquets and brickbats as directed at the software and manual of the BigPond Next G PC Card. Telstra's BigPond Connection Manager 2 provides a user friendly front-end and setup routine, although it makes every effort to hijack your browser's home page and branding. The manual, on the other hand, is a superbly informative effort written in plain English.

Performance
No wireless modem can ever reach the much-trumpeted throughput of its parent network, so don't expect the USB modem to suddenly set your connection rocketing along at 3.6Mbps.

Even allowing for the most ideal conditions -- and few cities or offices get close to that -- there are enough overheads in data transmission to shave a fair whack off the maximum theoretical speed. The available bandwidth and speed will also be reduced depending on how many users are sharing each Next G cell.

Testing the modem in and around the Sydney and North Sydney CBD zones, from outdoor cafes to inside a city office block, we enjoyed solid signals at an average of 1.8Mbps with peaks to 2.2Mbps. This was well clear of the results for the BigPond Next G PC Card in those same areas, where the average was closer to 1.2Mbps.

Curiously, the USB modem lagged well behind the PC Card when tested in a North Sydney apartment. The card clocked close to 1Mbps while the USB modem managed no better than 300Kbps.

We're at a loss to explain this because in all other tests the scoreboard was reversed, unless there's something about mid-range signal locations where the USB modem isn't quite so snappy.

In the end, it only serves to underscore our previous cautions about wireless broadband -- signal strength and quality of service is so reliant on your location that you have to test drive any wireless broadband network in your most visited areas before you sign up.

Telstra offers a 10-day trial of BigPond Wireless Broadband with a refund of the card's cost "if there's no or poor coverage at your preferred location because it's outside the coverage area or in a black spot".

On top of the AU$299 for the USB modem is the cost of usage plans. These are based either time or volume, with two speed levels -- G Fast is limited to 256Kbps, while Super G Fast ratchets between 550-1500Kbps.

The entry-level AU$29.95 plan buys you 10 hours of Super G Fast per month. For AU$49.95 per month you can choose between 200MB at G Fast speeds or 20 hours of Super G Fast. Time-based pricing disappears with the AU$79.95 scheme, which delivers 1GB of G Fast or 400MB of Super G Fast. For AU$109.95 you get 1GB of Super G Fast, while AU$199.95 covers 3GB of Super G Fast. Excess usage on either G Fast or Super G Fast is charged at 30c per Mb on usage-based plans and 80c per five minute block on time-based plans.



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Gidupngo posted a comment   

The Good:Nothing

The Bad:Everything

Contrary to Telstras web Checker and the stores the USB Broadband device wont pick up a useful signal at East Blaxland or Blackheath. Its useless, and I bought the one with the antenae too.

 

allikohcysp posted a comment   

anything bigpond sucks. Customer service is non existant. Call up anyone at bigpond, nobody is interested in helping you and nothing is their fault. And you are not allowed to make complaints because they will tell you "there is no point"

 

Ted2910 posted a comment   

The Good:Nothing good about telstra wireless

The Bad:All bad

I've had nothing but dramas with telstra wireless, next to no support or none that can speak english anyway. Very low speeds.
Telstra has alot to answer for and have us all over a barrel if you live in remote areas. If you live in the City do yourself a favor and don't go Telstra.

fletch
1
Rating
 

fletch posted a review   

The Good:You get a cute box and the feeling that you bought something of value.

The Bad:Everything but the pricing plans are a lie.

The experience has been so painful, though I now understand the role of the telco ombudsman.

Alchamy
1
Rating
 

Alchamy posted a review   

The Good:doesnt need a phone line, which is good cos telstra are cheaping out installing inferior pair gain cabling in new estates.

The Bad:all of the above

Painfully slow, Overly expensive, high upfront costs. Dont even try using tech support and customer service is abysmal.

carolinejohnston4@bigpond.com
1
Rating
 

carolinejohnston4@bigpond.com posted a review   

The Good:lots of sh*t to fill the drawer with.

The Bad:YES IT HAS BEEN!

hey you guys had it good by the sounds of it. we were lucky enough to get 4 modems, 3 ariel's and the 4th Ariel didn't fit the modem what a #ing joke... one year later still paying for the 3 kbs a second (on a good day )$85 for this super fast service. when i ask number 28 super fast help desk person, if they were still happy to take my money every month knowing that they were not fulfilling their obligations the simple answer was YES...if only mr bigpond had a usb port that worked, as i would ram his 4 modems and 4 Ariel's as far up it as i could possibly get them...no minus ratings available i notice. i wonder why!

callum
1
Rating
 

callum posted a review   

The Good:Small, Transportable, Compact

The Bad:Slow, If you think other customer supports bad, Try telstra. Slow again, Ran by retards, Slow again, Slow again, Slow again!!!

I currently have had it and upgraded 2 days ago and Its not better what so ever. When ever i go on it gos at Dial-Up speeds!!! and at the times when i sleep or am doing something it gos 200kbps for some reason... Its just a piece of $#%* that really **** you off.

adad
2
Rating
 

adad posted a review   

The Good:good if you live in a tower

The Bad:no good if you are outside the city area!

have tried this in a couple of different areas. worked great when I was close to the tower but very unsatisfactory when i was over 2 km away!

solutionist
4
Rating
 

solutionist posted a review   

The Good:Generally manages to connect to a network, but may take several attempts, despite strong signals.

The Bad:Often very slow, despite good apparent signal strength. Expensive. Lousy tech and customer service.

Thought I'd try Telstra after being slugged several thousand dollars twice by Vodafone for overseas roaming. First time was an acknowledged billing system error (afterf going to the Ombudsman). Second time told me tough #@$^. Telstra service usually works wherever I travel around Australia, but speeds are often painfully slow. Tech and customer service are appallingly bad. Don't try to use it overseas - you'll be sorry if you have to foot the bill!


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User Reviews / Comments  BigPond Next G Wireless Broadband USB Mobile Card

  • Gidupngo

    Gidupngo

    "Contrary to Telstras web Checker and the stores the USB Broadband device wont pick up a useful signal at East Blaxland or Blackheath. Its useless, and I bought the one with the antenae too."

  • allikohcysp

    allikohcysp

    "anything bigpond sucks. Customer service is non existant. Call up anyone at bigpond, nobody is interested in helping you and nothing is their fault. And you are not allowed to make complaints becau..."

  • Ted2910

    Ted2910

    "I've had nothing but dramas with telstra wireless, next to no support or none that can speak english anyway. Very low speeds.
    Telstra has alot to answer for and have us all over a barrel if ..."

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