Internode has launched a new broadband plan -- despite earlier comments by an exec that the ISP had too many choices already.
Internode has this week introduced a 30GB download quota across all speeds, bridging the gap between the 20GB and 40GB plans it already sells. The ISP now provides monthly download limits between 5GB and 80GB.
The company has also extended the period over which it will waive the AU$20 fee customers usually pay to change the speed of their broadband package until the end of this month.
Jim Kellett, product manager at Internode, said the 30GB introduction came in response to consumer demand from users "who want more choice down the bottom end".
Kellett told ZDNet Australia last month that the ISP has too many broadband plans on offer. Today he added: "It does look a bit incongruous but it's one of those things. We could hide the complexity of it but it's easier to introduce the 30GB plan so we introduced it; but I still agree there is an overwhelming array of plans."
The ISP offers users recommended plans -- a subset of all the choices on offer -- to help dodge confusion, Kellett continued. "It seems to be working quite well," he said.
Internode is planning to introduce additional measures to tackle users who are regularly going over their monthly download quota by 3GB or more. The company has yet to give details of the measures but says it will not cut off the connection of persistent offenders.
"It won't be as dramatic as that: it's not our intention to have a cliff edge, it will be a more gradual process than that," he said.
Like this article? Click below to send it to your mobile for free!
Slippery Jim diGriz
06/07/2007 11:12 AM
I've got a suggestion for Internode. How about NOT shaping customers who have been paying $10 a month extra because you upsold them to an ADSL2+ connection best part of a year ago but still only get 1500Mbit speeds because the exchange is still listed as 'planned'. Even better, give us some more quota until you deliver!! Unfortunately, despite my not being very happy with the situation to the point of seriously looking at changing providers, Internode still offer far and away the best option for me even with this months price hike. Just get the ADSL2 squared away at Eight Mile Plains pleeeeeze!!!!!
Report offensive content
gen_x
06/07/2007 03:09 PM
What I dont understand is how they can say it is SHAPED and then have a problem when people go over. Isn't the whole point of shaping it so that those people who do go over are reduced in speed and thus how much they can actually still use their connection? It seems to me to be a complete contradiction in terms. If they introduce a charge for those who consistently go over then they are basically saying "The plan is shaped as long as you don't get shaped too often, then its an excess data plan". Makes no sense!?!?!
Report offensive content
Early_Grayce
08/07/2007 05:11 PM
Internode actually increased the price of their 40GB plan by $10 from $79.95 to $89.95 so they could sell the 30GB plan at $74.95
Report offensive content