Optus has recalled "erroneous" point-of-sale brochures for its Optus Fusion home phone and broadband bundles, which state that the carrier charges for excess downloads.
The Optus Fusion service, which bundles a broadband connection and home phone in what the carrier described as an 'industry first', was widely advertised upon its July 2007 launch as having "no excess download charges".
Recent brochures distributed by the carrier, however, include a mention of excess charges in the fine print.
"If you exceed the standard data usage allowance of your plan, any additional usage will be considered excess usage and will be charged to your account at a rate of $0.15c per megabyte until you reach 2GB of excess usage, after which you will be speed limited to 64kbps until the end of your billing month," the conditions read.
Prior brochures stated that the carrier did not charge for excess downloads, and instead applied speed limiting as soon as a broadband subscriber exceeded their data allowance.
The terms and conditions listed in Optus's "erroneous" brochures would see Optus Fusion subscribers stung with excess data usage fees of up to AU$300 per month.
An Optus spokesperson claims that the point of sale brochure contains "errors" and is "out-of-date".
"There are no current excess download charges on Optus Fusion plans," the spokesperson said. "We do reserve the right, however, to always be reviewing our plans."
The spokesperson refused to comment as to whether excess data charges were planned and postponed, or whether they are planned for the future.
Optus has already come under some criticism for including uploads as well as downloads in its data allowance.
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mainframe
28/11/2007 12:19 PM
the second this happens is the second i dump my optus cable for iinet adsl2+
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Hoody
29/11/2007 09:54 AM
Internet is way too cheap in Australia! I mean people should have to pay at least $1000/month + a kidney to use this service. Good on Telstra for promoting internet use at a reasonable price!
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me
08/12/2007 07:13 PM
I have just signed up today 8-12-07 to Optus Yes Fusion $79 package and I had to subscribe to excess charges as mentioned in your above article. So Where do I stand. There is no doubt that OPtus is charging excess after 2G at the cost of $0.15 per 1MB.
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