Exploding Samsung had been put in a microwave

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The Samsung Galaxy S III that reportedly "exploded" in a car charger, according to its owner, had actually been placed in a microwave.

One of the photos posted to the Boards.ie forums after the original post about the damage.
(Credit: Boards.ie)

Following the report of damage on an Irish bulletin board (Google cached) by forum member "dillo2k10", Samsung retrieved the phone and passed it on to Fire Investigations UK, which examined the damage and returned a report of its findings with the following statement:

"The only way it was possible to produce damage similar to the damage recorded within the owner's damaged device was to place the devices or component parts within a domestic microwave."

Seriously, a microwave? We've heard of people trying lots of inventive methods for drying out a phone that has received water damage, but this one takes the cake. The user dillo2k10 has since deleted the original thread on the Boards.ie forum, and posted a very official-sounding statement that Samsung has republished on its global press site.

"I would like to retract my original statement. The damage to the phone was caused by another person; although they were attempting to recover the phone from water, this later caused the damage shown on the phone. It occurred due to a large amount of external energy, and there was no fault with the phone. This was not a deliberate act, but a stupid mistake."

Putting an electrical device in a microwave was undoubtedly a stupid mistake, but removing the water damage-detection patch and fraudulently claiming a spontaneous explosion sound like deliberate acts to us. Hopefully, the same Samsung rep who replaced the damaged unit with a new GS3 had the pleasure of taking that replacement back.

If you've had more luck with restoring a water-damaged phone to working order, we'd love to hear about it below. We've heard of people putting phones in tubs of rice and using hair dryers, but the best results seems to come from those who leave their phones alone until they dry out naturally.



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psychomonkey posted a comment   
Australia

Whilst the whole "put it in a Microwave to dry it" is stupid, I do have serious concerns about the build quality of the Samsung Galaxy S3. The internet is littered with stories of cracking screens from innocuous incidents. I know this far too well after dropping my phone onto my foot, then onto the tile floor and the screen cracked everywhere! I had other smart phones, including iphones, HTC's and never had a mark on the screen, and yes they were occasionally dropped. I love the phone, it is worth of the Editor's Choice, but Buyer Beware, the glass is obviously inferior!

 

Will1505 posted a reply   

The HTC OneX and the S3 have the same sort of slight curve in the screen (around the edges). I've heard a lot of people complaining about the OneX breaking and i've seen a drop test of the S3 against a iphone. The S2 beat the iphone in every drop test last year, the S3 was pretty much equal (anything above waist hight and there is an issue).

But you have to think, would you drop a laptop at shoulder height and expect it to be fine? No, but people seem to think phones should be able to handle the same thing?

 

Chandler posted a reply   
Australia

But phones SHOULD be able to withstand that punishment.

Your analogy - Apples (see what I did there?) vs Oranges.
Do you use your laptop on your shoulder? No, you use it on your lap or on a desk.
Mobile phone - use it on your shoulder? YES - that's how you make and take calls: up against your ear.

Add to this that mobiles are much smaller and therefore more easily dropped, it makes sense for manufacturers to consider drops from shoulder height during the phone's design.

I'm not saying that the GS3 shouldn't be taking any damage from a decent fall, but would you be happy with your mobile phone's design if you had to replace it or get serious repairs every time you dropped it?

 

Will1505 posted a reply   

What can i say, i can actually hold on to my phone (and i have the Note, one of the most awkward phones to hold).

Laptops aren't going to survive a drop from a table either.

Bottom line, technology isn't designed to be dropped (unless you have one of those shock resistant phones, also the same with laptops). If you don't trust yourself enough to be able to hold it, buy a case designed to handle the shock.

 

Will1505 posted a comment   

Apple phone catches on fire. Apple spends $800 to give you a new phone.

Samsung phone catches on fire. Samsung spends thousands to prove your an idiot.

 

RichardW3 posted a comment   
Australia

If it wasn't a Samsung Microwave it may not be compatible!

 

trebor83 posted a reply   
Australia

Of Course! That must be it.

Let this be a lesson to everyone.
When buying technology make sure you FULLY commit to your chosen ecosystem, because using non-standard, incompatible microwaves to dry your phone can lead to unfortunate results.

 

RogerC posted a comment   

Guys, I called up Samsung today to replace my gs3 too. They said they wouldn't replace or repair the dam thing for liquid damage. Apparently inserting the phone up your butt does not warrant a repair or replacement. :'(

 

trebor83 posted a comment   
Australia

Can't even survive a quick blast in a Microwave? Just goes to show how shoddy Samsungs manufacturing is. Next we'll hear it can't survive such everyday experiences as being blasted by a blow torch or run over by a truck.

This is an outrage!

 

Dunners posted a reply   
Australia

I know, dropped mine into a furnace and Samsung refuse to replace it under warranty. It's just not good enough.

Aparaently it breaches the Terms and Condition "Do not store your device near or in heaters, microwaves, hot cooking equipment, or highpressure containers"




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