Foxtel iQ2

By Ty Pendlebury on 05 June 2008

The Foxtel iQ2 is one of the best upgrades currently available for people who've invested in a HD panel, and it will only get better.

8.5 6.1

  • Good: Excellent sound and vision, esp. in HD • Exhaustive list of outputs • Easy to use • Stylish • More functionality to come • Most cable customers get all HD FTA channels • HD on demand •
  • Bad: Only five exclusive HD channels at launch • Pricier than iQ • Can get noisy • Some initial bugs left to iron out •
  • Specs: 320 GB • 1 • Yes • See more specifications
  • RRP: AU$200.00

Where the pay TV provider piled on the Hugh Jackman charm when it launched its first recorder — iQ was the "smartest thing to ever happen to TV" — Foxtel has been rather quiet since the iQ2 media launch in January.

However this week, CNET.com.au was among the first to experience the new set-top box, ahead of its launch "mid-year". While it will be some time before all of the iQ2's planned features are implemented, we found it's still a worthy upgrade.

Design
Just as formica looks 50s and wood panelling looks 70s, in several years people will be saying "piano black is so noughties". Not that it worries Foxtel any. The iQ2 is bathed in it, and the paintwork is only broken by the front-panel buttons and the funky Foxtel-logo grill on the top.

Despite featuring a useful number of controls, the fascia is actually quite austere and uncluttered. The iconic iQ "Play" indicator still dominates, but otherwise when it's sitting in your AV rack the result is quite understated.

The Foxtel iQ2 is understated yet stylish.

If you've seen a Foxtel remote before then nothing will surprise you about the iQ2's — oh, except that maybe it's piano-black. Despite our misgivings about the finish, it doesn't seem to get too grubby and the buttons are just as friendly as ever.

Considering there's a hard drive in there and a bunch of tuners, the box is fairly compact. But this also necessitates a cooling fan, and though it rarely comes on while the unit is powered it gets quite noisy when you switch the Foxtel on — almost to Xbox 360 levels. Moral: leave it on.

Features
Foxtel's new service — which the iQ2 delivers — is called HD+, and its main drawcard for cable users in eastern states is the provision of not only five exclusive HD channels but all of the free-to-air channels as well. This is good news for people who have a high-def TV but bought it when manufacturers were being stingey and didn't include HD tuners on-board.

While only announcing four channels originally, Foxtel has expanded this to five — the sports channels, ESPN HD and Fox Sports HD; the documentary channels, National Geographic HD and Discovery HD; and a new BBC HD channel. Unfortunately, we'll have to wait another year for more to be added, as the company is relying on a new Optus satellite to be launched in 2009.

Connectivity is one of the strongest points about the new iQ2, with an unparalleled number of ports for features present and future. One of the most "exciting", if we can call it that, is the provision of an eSATA port (front-mounted, unfortunately) and two USB. What this means is that not only will you be able to theoretically expand the amount of on-board storage without opening your case, but Foxtel has strongly hinted that you'll be able to move recordings onto other devices. We tested the two ports and unfortunately they're not recognised by the Foxtel unit yet.

The Foxtel iQ2 features a 320GB hard drive for program storage, four tuners (of which only three are currently in use), and plenty of connectivity options including HDMI (version 1.2), component, SCART, and both forms of digital optical.

While unused at present, Foxtel says it plans to utilise the on-board Ethernet port to deliver "low bit rate, low contention video" (library movies and TV series) sometime in the future. What they mean is you will be able to download On Demand content via the internet — at present it fits down the same, slow pipe. For users of Bigpond this would likely not count towards your monthly download quota. We can't vouch for customers on other ISPs, though.

Despite featuring twice the storage capacity of the original iQ, the greater storage needs of HD means it can only store half the amount of HD programming — or about 30 hours total. Some of the hard drive is also given over to storing On Demand movies, so the provision of expandability in the future will be a bonus.

As we revealed last month, Foxtel has announced the iQ2 pricing: it's AU$200 for the install, plus AU$10 for the box per month, and then the five channels are even more again. The average package will add between AU$20 and AU$25 a month to your existing package. On Demand movies will be available at launch for AU$6.95 each. Up-to-date pricing is currently available here.

Performance
Initial testing on an LG Scarlet 42-inch was very positive. When fed an HDMI signal from the iQ2, both standard-definition channels and the handful of high-definition channels, looked fantastic. But it's the few dedicated channels that are the stars here, and watching documentaries in full-HD with 5.1 sound is revelatory. A documentary on deep-sea creatures was given an eerie menace thanks to the creepy underwater sounds emanating from the rear channels.

While the experience is similar to what has gone before, the interface has had a brush-up, and is now a friendly Foxtel orange and white. Navigating menus is also a straightforward affair, and there are some powerful options available from the Setup — including the ability to adjust the audio delay to compensate for lip-synch issues on some TVs.

Foxtel's new interface is now a "friendly" orange and white.

It took about 24 hours after the box was installed for the On Demand HD movies to become available, and Rush Hour 3 — while not a videophile's delight — was nevertheless enjoyable. Video and audio quality were top-notch throughout, and there weren't any telltale compression artefacts you'd find in your typical digital download.

The iQ2 carries the original iQ's Planner and EPG's capabilities across, and while these work well, we don't like how the Planner won't show you the start or end times on currently recording programmes, which makes it harder to "plan". Otherwise, we rarely came across a time when the three tuners weren't enough to please everyone in a standard family home.

Being as the iQ2 isn't due to go public for another month there are still some kinks that need ironing out. For example, we did experience some random black screens using HDMI that required several resets (pressing Back and Select together), and once the audio konked out too. But otherwise, we've been very happy with the performance of this box.

We also tried to use the online Foxtel guide to program the box from work, but whether it was a problem with the flash site itself or the iQ2, it took a lot of perseverance to get this to function. Also, as of the time of writing the HD channels aren't listed yet.

Conclusion
If you already own iQ and have a high-def tuner inside your television set, you may find very little to convince you to upgrade to HD. On the other hand, we see that On Demand is a glimpse of the future and feel that video shop owners should start considering selling antique furniture or something instead.

If you have a flat-panel TV, and want the best "quality" broadcast material available then unquestionably this is Foxtel's HD+. To paraphrase Springsteen, there may be only five channels and nothing (much) on, but the potential is enormous. We can't wait.

Topics: foxtel, iq, high definition, iq2, hd+, hd, dvr, external, pvr, epg

Comments (61)

  • Padbury gave a review on 25/05/2009 14:58 Report abuse

    I am waiting for the tide to turn on this site. On that magic day in the future when most people comment that they are pleased with their migration to IQ2.

    It may take some time, the comments have been mostly negative since day 1 of the premature release of IQ2.

    In the meantime, I have no intention of becoming another IQ2 victim. Until it's "all good" by the majority of contributors, I'll stay with IQ1.

    Foxtel maintain it's all good, but thousand of Foxtel customers and potential customers know better.

    Are you listening Foxtel?

    • Good: In theory: 4 tuners, HDTV, live pause, larger storage
    • Bad: Endless complaints regarding almost every aspect of the system
  • Gog gave a review on 04/05/2009 16:52 Report abuse

    had iq2 installed last Friday... getting awesome pics/sound on ESPNHD/FOXHD...
    Remote seems responsive...

    two issues: 1)FTA HD is not as clear through IQ2 than through direct aerial. 2)sporadic blackouts... where the screen goes black for half a second (audio still running fine)... i've noticed three ocassions in the last 4 days... no need for reboot or anything...

    • Good: NBA,MLB, Sportscenter on glorious HD... can't wait for NFL season to kick off...
    • Bad: sporadic blackouts...
  • james gave 9/10 on 29/04/2009 14:50 Report abuse

    I have read all the reports here. I have to say, maybe Foxtel have picked up their game, or a new firmware is available to fix the bugs, because I have no issues at all. The remote feels solid, all buttons are responsive.

    There is no lag on screen in changing anything i.e. channels, setup options etc etc. Works instantly from button press.

    Plays back recordings perfectly as it would appear on screen watching it live - even HD content.

    SD picture quality is the same as it was with FTA on my aerial. HD picture quality I believe has improved.

    My only complaint is needing a fixed line to order box office. Only suckers have a fixed phone line these days.

    • Good: solid responsive remote, HD picture quality great
    • Bad: needing a fixed phone line
  • Jedly gave 1/10 on 13/03/2009 13:27 Report abuse

    I had IQ2 installed on January 16th 2009 (after 2 years approx of IQ1) and today after 4 IQ2 boxes have just booked in a back-grade to IQ1 again. Everything I watch live on IQ2 is perfect - although the rewind is a bit slow to kick in and it often mis-interprets the remote button I press which can be annoying - the IQ1 was much better in this regard. My main problem is recording - and lets face it - that is why I got it - so I do not have to watch adds, and so I can watch programs on at the same time - well recording has been abysmal - 70% of high def programs I have recorded during night time peak have playback problems - sometimes this is pixelation, sometimes it is complete blackness for several minutes or occasionally the entire program, sometimes it freezes during playback fast forward or rewind - and in some of those cases the system becomes completely unresponsive and cannot even be turned off - so I have to switch off at the wall.

    I have probably made more than 20 calls to foxtel over the last 2 months - half of those are the stupid automated reboot system they think might fix my problem - considering my history it is highly unlikely - and they always seem surprised that I am having problems - i think foxtel is a bit like a terrorist training camp where they brain wash the recruits to say everything is perfect.

    I found one helpful Foxtel tech who admitted enormous problems with the device - he even said the IQ2 is the same unit as sold in the UK and it has heaps of problems there too (although I cannot verify).

    it really annoys me that after 6+ months, that Foxtel appear to have done nothing about this unit - I expect the auto reboot when you call with a tech problem is their bandaid solution to the problem. Perhaps they have verified it is a software problem and hope that a future update will fix all and the problems will go away. I seriously think they need a new hardware supplier and get them working on IQ3 ASAP.

    It is a fantastic concept and a great user friendly interface - shame it is such a poor implementation

    • Good: great picture, great user interface
    • Bad: poor quality and buggy
  • mxenides gave 5/10 on 27/02/2009 13:10 Report abuse

    I am still waiting for up to date technology before upgarding to IQ2.

    • Bad: Only 1 HDMI ouput need 2
      HDMI Version 1.2 need 1.3
  • trevray gave 7/10 on 10/02/2009 10:20 Report abuse

    Been extremely pleased to date. Unit was installed on 22 December 2008. However after a power blackout the IQ2 wont read the card so the unit wont function even after about 5 resets. Have to wait 4 days for a technician and then have to take time off work.The unit is now very noisy.

    • Good: Easy to use and great picture on HD.
    • Bad: Obviously a very temperamental unit. The IQ we have upstairs is functioning OK after the power blackout and this was instaklled the same time as the IQ@
  • Foxfan-NOT gave 4/10 on 02/02/2009 16:47 Report abuse

    The iQ is a good piece that actually works (a lot more than the iQ2 anyway). The iQ2 is a bug ridden POS that requires at least a daily hard reset, as the soft reset won't often work when the unit does its "scheduled" lock ups:-(
    The remote is the most annoying piece of the whole thing, despite plastic filters, distances etc, it persists with its' totally random interpreattion of key presses! On the up side, the picture is pretty good, when the unit is working, tho' worth nowhere near the ever increasing prices tyhey keep foisting on us. Fix the remote and this would actually rate a 7 instead of the 4 it gets.

    • Good: Great picture- when unit working
      Good output options
    • Bad: Remote issues
      Daily random lockups
      Actual HD content very limited - not value for money, but that's what you get with a "monopoly" - can't include selecTV.
  • AndrewL1 gave 2/10 on 01/02/2009 00:32 Report abuse

    FOXTEL are very fortunate that none of the FTA TV programs are prepared to "spill the beans" on what a *hopelessly flawed* product this IQ2 is. I'm on my 2nd failed box and about to try a 3rd.

    Honestly, you could just SCREAM when the damn thing starts to pixelate. So you push on with that shred of hope ... and then the picture starts to "lock-up". Do you have any idea how FRUSTRATING it is to watch 10/20/30/40/50/60/70/80/90/95% (results are completely random) of your favourite show - only to have the recording fail? NOOOOOOOoo!!! Not AGAIN!!

    This product is seriously flawed - granted, not every box, but enough of them to be costing FOXTEL a fortune (or whoever makes them). I now a Telstra employee (FOXTEL's partners)who had the Tech take box after box from the truck, plug them in and watch them fail. SIX FAILED in a ROW, until the 7th actually worked!

    I really want the content and I'm paying plenty for it - this box was obviously rushed to market.

    My personal beleif is that it most likely a result of overheating (as Red Ring of Death is for XBOX 360). That black box can get *seriously* hot - almost beyond handling with bare hands! As per PC's, when the system get's too hot - something will fail. I'm going to build a little stand for the next IQ2 to have a 2 inch air gap above and below - maybe that might help???

    FOXTEL IQ2 users need a collective voice to place some commercial pressure back on FOXTEL to fix the damn thing!

    • Good: Great product - when it actually works! 1080p signal looks great and the IQ2 sets a Bravia TV to the right picture settings (both HD and SD), unlike the IQ.
    • Bad: Random failures make the IQ2 an unreliable and incredibly maddening product to use!
  • maluka gave 7/10 on 16/12/2008 11:57 Report abuse

    I've had IQ for years and loved it. First box I had for over a year (no problems), then moved 2nd box for a year (had a few problems with it) moved and got new box and it had problems from the start. (Did they change manufacturer? they really should look at this)
    Anyway foxtel were hopeless trying to fix it with technicians not turning up, appointments lost etc. anyway I wasn't on contract so I told them I couldn’t deal with their incompetence and I was closing my account and they threw free sport and free IQ2 at me so I got it installed yesterday.

    The idea of IQ2 is great. Beautiful box, HDMI output. BUT either software or hardware is hopeless. So many problems I won’t try and list. Also I used to run coax to other tvs to use multiroom function but they’ve removed that as an output so that sucks.

    Also I’m on satellite and I don’t get HD FTA channels? Or even SD channel 7?

    If foxtel could pick up their game I think this’d be a great product but I sure am happy I didn’t pay for it.

    • Good: SD channels look better on IQ2, this might be just HDMI not sure. Box looks good, Big HDisk, Future use of USB etc is exciting.
    • Bad: remote only works half the time, no coax output, image isn't stretched to fit screen even though set to, seems slower on planner and between channels than IQ, no HD FTA channels,
  • catkim gave 3/10 on 12/12/2008 22:52 Report abuse

    Except for the continual lock ups and hard re boots it works fine, 3 reboots and finally gets a signal for a while. Not happy Jan!!!!

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