How to reset and update Foxtel HD+

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Ty is a journalist with 15 years experience in writing for IT and entertainment publications. He is in charge of the home theatre category for CNET Australia and is also a PC enthusiast. He likes indie music and plays several instruments. Twitter: @tpendlebury

If you've had Foxtel iQ2 installed, you may have heard the company has finally unlocked all four tuners. While this means you still can only record two channels at once, at least you can now watch a third at the same time. And by the way, that fourth tuner is dedicated to OnDemand content and can't be used to record…

Software version 2.0.8 is the version enabling all tuners. (Credit: CNET.com.au)

While Foxtel announced that it could take up till December to get all boxes updated, thanks to a tip from reader hrc1079, you can do it yourself.

Before you start though, it's best to check if your box has been updated already. To check this, press the "Setup" button then go to System Setup > System Settings > System Details. Listed under software version should be the numbers xx.2.0.8.xx. If you don't have this number (or later) you may need to follow the instructions below.


Disclaimer
Of course, there's the usual disclaimers about no responsibility taken by CNET.com.au blah blah, but the process is quite straightforward. If you somehow foul it up, the process involves a reset as well so you can start again easily. Of course, as the process is a reset, any customisations you've done such as "Favourite Channels" may be wiped. We did find that our scheduled recordings were unaffected but also keep this in mind.

Press Select and Back together to reset the iQ2. (Credit: CNET.com.au)

Reset the box
To start, you need to press the buttons on the front of the unit itself. On the left-hand side press the "Back" key (not left arrow) and "Select" together. This is the "reset", and the unit will turn itself off and on again a couple of times. Unlike TiVo, it won't give you any update messages, just a blank screen.

Install the update
To then install the update, you'll need to press a series of buttons in order as soon as it turns on again for the second time — the screen should still be blank. Press "Power", "up" arrow, "down" arrow, and then "Power" again.

The iQ ring revolves as the update installs. (Credit: CNET.com.au)

You may need to do this a couple of times to get the timing right, but you'll know it's worked when you get all the lights flashing and the "ring" starts revolving. You'll also get a red "Signal" light. Meanwhile, the screen will still be blank. Once it's finished updating, the iQ2 should then turn itself off again.

While this can be used to install the four-tuner update, this should also work any time Foxtel releases a major update to its software. Did anybody say "external storage"?

Likewise, the reset procedure ("Back" and "Select" together) can also be used if your box freezes or does anything else untoward. This procedure saves you from thinking something is faulty, it is also the first thing the company will try to repair it — apart from a power reset, of course (unplugging the unit from the power and replugging it in). See our disclaimer above.

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TheAdvisor posted a comment   

Those wanting to try solve the HDMI sagas be warned if you brick it you pay for the privilidge techs say it's aprox one thousand for the latest ones that in mind i have updated to version ending digits 7.28 the prior was misbehaving slightly after hard reset and aprox 24 hour runtime on and of lets see if this sorts the saga.

 

nbeltane posted a comment   

we have had iq2 for about 6 months now and have always been able to record two shows and watch a third..

 

Rob posted a comment   

These days, do you need the extra steps, or is Pressing Select and Back for 3 seconds enough ?
That will give the parade of lights, circles etc.
I usually power off (at the wall) for a minute, then after it turns itself on (Sometimes I have to), I then do the Select + Back combination.
I do all this, to try to reduce pixellation etc.

When doing the Select + Back, should it have been fully on, or in Standby ?

I have also started turning it off at the wall, for hours, in an attempt to stop it 'wearing out'.
The reason I do this is, it is always too hot.

It surely cannot be good for the hard drive to be CONSTANTLY downloading 'on demand' movies into the hidden part of the drive, in the off chance that I MIGHT want to watch one of them.
Is there anyway to turn that off ?
I assume that is contributing to the heating issue.

PS those of you that use 'Instant Rewind', turn it off.
What an unclean solution that is.
If you want to get up to go to the loo, or answer the door, just press the flippin record button, and use that to catch up.

 

FOXTEL IQ user posted a comment   

thanks this worked for me




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