HP OfficeJet 7410

By Jeffrey Fuchs, CNET.com on 16 December 2004

You'll get what you pay for. The 7410 provides the latest all-in-one features and functions -- for a price.

User rating:6.8

  • Good: Wi-Fi and Ethernet ready • Camera and media-card readers • Roomy paper trays • Duplexer • Legal-size scanner bed • Colour LCD • Excellent, fast photo prints • Full faxing
  • Bad: Expensive • No individual colour ink cartridges • Must swap out inks when switching between photo and text printing • Cruddy scans
  • RRP: AU$899.00
If you're willing to gamble on an all-in-one at double the price of its lesser-endowed peers, your bet is safe with the HP OfficeJet 7410 All-in-One. You'll shell out less dough for a smaller network-ready all-in-one, but you'll reap fewer returns in functionality and fun than with the HP OfficeJet 7410. Like many low-cost all-in-ones, this pricier device will print, copy, and scan from digital-media cards and PictBridge slots and will send faxes through your PC's software. But the 7410 also prints on both sides of a page, connects to a wired or wireless network, and accepts a stack of pages to copy through its automatic document feeder (ADF). Oh, and its input trays fit 400 pages, so you don't have to keep adding paper. If the HP OfficeJet 7410 had individual colour and black ink cartridges like the Epson Stylus CX4600 does, and if it had a removable scanner lid like the Lexmark X7170's for bulky items, we'd be tempted to rate it a 10. As it is, the HP 7410 is hard to beat, especially if network printing and scanning are mandatory and you have a passion for sharing photos with friends, family or business associates.

Design
The HP OfficeJet 7410 All-in-One is a broad-shouldered, no-nonsense, two-tone grey all-in-one. Before you lug it home or to the office, make sure to spare room for this 546mm wide, 438mm deep, 535mm tall, 14.2 kilogram deluxe device. Blame the 7410's extra width on the wide flatbed scanner and copy bed. Atop the lid is a 50-sheet-capacity ADF with a built-in envelope guide for up to 20 envelopes. The 7410's lid opens easily, but the hinges won't open wide or detach, so forget about scanning books or bulky items.

Because it can perform so many feats, the HP OfficeJet 7410's control panel appears awash in silver buttons, but they're well-organised, so you won't drown figuring them out. A pale-silver rectangle frames the central 12-key alphanumeric keypad and the 2-by-1.5-inch colour LCD, alongside an OK button ringed by four arrow buttons for navigating the menus. Functions are split by task, with Scan and Fax keys on the left and Copy, Photo and Print on the right. In each category, you can use one-touch function buttons with the LCD. For example, pressing the Scan To button calls up a nine-item list of destinations such as Scan To E-mail or Scan To Photoshop. Once you've made your pick, just choose the number of your selection and press OK. Other helpful buttons include Collate, Auto Answer (for faxes), Two-Sided (for copies, faxes, and prints), and Proof Sheet (for photos).

If you lift the control-panel ledge from below, the top opens backward to expose two ink-cartridge holders: one for tricolour printing and another for black text, greyscale photo or colour photos. Unfortunately, each time you alternate between text and photo printing, you'll also have to swap cartridges. This can be a pain, especially if you're using a networked HP OfficeJet 7410 from afar. You'll also wind up paying more to replace photo ink than if this machine kept separate cartridges for each colour. At least the print driver on your computer will show you how much ink is left in each cartridge.

Two input trays, one holding 150 sheets and another for 250 pages, reside at the bottom of the 7410, just above a 50-sheet capacity tray for receiving faxes, copies and prints. To the right of the paper trays rest built-in slots for digital-media cards and a PictBridge port for connecting a digital camera. At the back of the HP OfficeJet 7410 are the automatic duplexer and ports for Ethernet, USB 2.0 and two phone jacks. Alongside them is the power cable.

Features
The HP OfficeJet 7410 All-in-One doesn't take its title lightly. We've praised the versatile Epson Stylus CX6600, but at less than half the price of the HP 7410, it also offers a fraction of the features. This HP can perform as a standalone copier and photo printer with a roomy 96MB of RAM for storing documents and images. Direct digital-photo printing at up to 4,800x1,200dpi comes courtesy of a PictBridge port for connecting to newer-model digital cameras and of slots for Compact Flash, Memory Stick, MultiMediaCard, Secure Digital, SmartMedia and xD-Picture digital-media cards. The scanner flatbed scans in greyscale and colour at up to 2,800x4,800dpi, compared to the 1,200x2,400dpi scans of most other all-in-ones.

As if that weren't enough, the HP 7410 works with Macintosh and Windows computers and ships ready to join an Ethernet or 802.11b/g wireless network. Two more benefits: the 7410 has a built-in duplexer for double-sided printing and an automatic document feeder (ADF) for multiple-page faxing, copying and printing. You can also fax in colour without PC software by using the 7410's well-powered 33.6Kbps modem.

The HP OfficeJet 7410 All-in-One accepts a variety of paper types, including cards, envelopes (up to 20 at once), transparencies and photo paper. Once you get over the disappointment of not having individual cartridges for each ink colour, nor for black and photo inks, you'll be pleased to know that ink costs, while pricey, are less lavish than for other inkjet printers.

HP includes its ImageZone and InstantShare software for Windows or Mac users. ImageZone helps you organise, enhance and print photos. With the 7410 hooked up by USB cable to your PC, you can use InstantShare to send scanned photos or images from your camera card to someone in the printer's network or over the Internet to a friend's e-mail address, an online photo album or a Web photo-development service. If your 7410 is networked with an Internet connection, any friend or relative who also uses HP InstantShare can send you photos or scans, and you can program your machine to automatically print photos from certain senders. As a bonus, you can download the HP remote printer driver and send print jobs to your 7410 from any Windows PC with drivers installed, whether your laptop is in a cafe or on a desktop in a copy shop.

For all that, the HP OfficeJet 7410 is easy to set up with a recent operating system. PC users need Windows 98 or later; Mac users will need OS 9.1 or later, OS X 10.1.5, OS X 10.2.3 or later, or OS X 10.3.x. The 7410 does not support MS-DOS, Windows 3.1, 95, or NT 4.0, or Mac OS 9.0 and earlier. It also neglects Mac OS X 10.2, 10.2.1, and 10.2.2.

Software and drivers take about 10 minutes to load, though installation could eat up more than half an hour on older PCs. A glossy, 16-page guide provides colour-coded instructions for USB, Ethernet and wireless setup. The guide also provides PC and Mac installation guidelines, and HP supplies a CD-ROM of software for each platform. HP adds a 239-page printed user's guide, a 60-page Wireless and Wired Network Guide, and a pamphlet on using the duplexer and the 250-sheet plain-paper tray.

Performance
Quality
Overall, the HP OfficeJet 7410 All-in-One performed well and quietly in CNET Labs' tests. The text prints in our samples looked excellent. Printed at the maximum resolution of 1,200x1,200dpi on coated inkjet paper, the text in our test document came out dark, smooth and easily legible, even at tiny 3.5-point font sizes and smaller.

Colour graphics were less impressive but still good. Also printed on coated inkjet paper at 1,200x1,200 dpi, the test prints showed copious detail but looked undersaturated and suffered from colour banding in the gradients.

The HP OfficeJet 7410 printed some of the cleanest photographs we've seen in our Labs. Colour photographs came out slightly cool with a slight cyan cast, but detail was good. The ability to reproduce minute details, such as the bright sheen of a tiny egg, was impressive. Skin tones and other colours looked smooth.

Sadly, scans were less notable. Our black-and-white test scan was pale and overexposed, though accurate and detailed. The colour scan was worse: light areas disappeared completely, and colours strayed from the original.

NOTE: Products in this test are for comparative purposes only and are not necessarily available in the Australian market.

CNET Labs' inkjet speed tests
(Longer bars indicate better performance)
Copy speed  
Colour scan speed  
Grayscale scan speed  
Photo speed  
Text speed  
HP OfficeJet 7410
1.79 
3.15 
3.02 
0.52 
7.06 
Epson Stylus CX6600
3.85 
1.64 
3.84 
0.35 
4.67 
Brother MFC-420cn
2.27 
3.10 
2.95 
0.15 
3.19 
Lexmark X7170
0.75 
4.68 
5.34 
0.10 
1.12 

Speed
Printing text, the HP OfficeJet 7410 All-in-One was one of the fastest all-in-one machines we've tested. It produced seven pages of black text per minute, edging out the popular Epson Stylus CX6600 and more than doubling the speed of the Brother MFC-420cn.

The 7410 also beat the Epson Stylus CX6600 in photo-printing speed. It spent just under two minutes producing an 8.5x10 glossy photograph, against nearly three minutes for the Epson all-in-one.

The HP OfficeJet 7410 was less zippy when scanning-- an area in which the Lexmark X7170 excelled. But overall, the 7410 scored very well in CNET Labs' tests for its ease of use and robust features as well as its impressive speeds at most tasks.

CNET Labs' inkjet quality tests
(Longer bars indicate better performance)
Colour scan  
Grayscale scan  
Photo  
Graphics on inkjet paper  
Text on inkjet paper  
Epson Stylus CX6600
Excellent 
Excellent 
Good 
Good 
Excellent 
HP OfficeJet 7410
Fair 
Good 
Excellent 
Good 
Excellent 
Brother MFC-420cn
Fair 
Fair 
Good 
Good 
Good 
Lexmark X7170
Poor 
Poor 
Excellent 
Good 
Poor 

Click here to learn more about how CNET Labs tests printers.

Service and support
The HP OfficeJet 7410 All-in-One comes with a standard one-year limited warranty that covers hardware and labour, with 90 days of coverage for the software.

HP provides very good documentation, including a 239-page user guide with colour-coded tabs, a 60-page Wireless and Wired Networking Guide, and a colour-coded, large-format quick-start guide. You can find additional help at the 7410 All-in-One's help page on HP's Web site, which supplies software, drivers, installation assistance and other information.

Topics: hp, multifunction, all-in-one, 7410, officejet, scan, photo, colour, print, ink

Comments (20)

  • HpdOff gave 2/10 on 10/01/2009 11:08 Report abuse

    • Good: printing was fast and good quality when it did work
    • Bad: faxes not working with the ADF.
      Their software is abysmal. As an application developer I wouldn't want to work for HP. It would be the kiss of death for my career.

    I purchased an Officejet 7210 and I've now come to the conclusion that all HP consumer goods are designed to break after 12 months.

  • made owner gave 3/10 on 29/04/2008 18:43 Report abuse

    • Bad: NO spare parts

    the scanner belt is stuffed in a short time because of the high speed it is driven at when using the document feeder

  • Tarwater gave 2/10 on 16/12/2007 16:30 Report abuse

    • Good: None.
    • Bad: None. David Packard and Bill Hewlett are gone. The "new" HP is a very sick puppy.

      I would give the product a -5 if this metric was available.

    Someone forced the black inkjet cartridge into the cartridge carriage, breached the cover to the circuits, and the machine does not work. Took the unit to Best Buys for diagnostics and was told parts are not available.

  • donotbuythisprinter gave 2/10 on 23/10/2007 00:33 Report abuse

    • Good: I liked it ok when it was working. Wireless is really nice.
    • Bad: Fax is iffy. Ease of use not so good. SW annoying pop-ups and application errors. BAD HARDWARE DESIGN. Black ink cartridge breaks sooner or later. Typically after warranty runs out.

    Black ink cartridge spring broke 1yr and 14 days later. Part is not replaceable. The whole printer becase useless.

  • mike-will-never-by-HP gave 2/10 on 15/10/2007 04:25 Report abuse

    • Good: None, because this machine doesn't work (and from reading the comments, I'm not out of line here)
    • Bad: Bad design
      Breaks
      Printer Cartridges are Expensive
      No support of faulty product

    Had a scanner failure and feeder problems after 1.5 years of very light use. Of course out of warranty, but HP was not helpful. Parts are hard to find and more expensive than buying another machine. I will never buy another HP product.

  • pamw gave 2/10 on 04/10/2007 06:35 Report abuse

    • Good: Would be a great wireless all-in-one IF tech support was competent.
    • Bad: Horrendous Tech Support. Arrogent HP attitude of "buy our product, but don't expect it to work--and don't ask us for help."

    My recommendation is to NOT buy the 7410. It worked fine with XP, but when I tried to use it with Vista, the Solutions Center (SC) scanning software would not function. I've spent days on the phone with HP tech support doing the same things over and over with no luck. My real frustration comes because their tech support won't even admit there is a problem. I KNOW they know there's a problem because I've read about many users with the same problem. I've asked to be escalated. The TS rep said he would, but no one ever called me. This trying to get help from HP has been going on since April 2007.

    Someone at Microsoft helped me with a couple of workarounds using the hpqscnvw.exe file, and of course, I can type the IP address into a Web page and use part of the scanner features. The problem is using the IP address allows me to scan to a .pdf document, but not use the automatic document feeder, and using the hpqscnvw.exe file allows me to use the document feeder, but not scan to a .pdf file.

    I spent days on Chats with HP tech support in the spring without any resolution. Finally, I gave up until today, thinking maybe by now HP had fixed the Solutions Center software glitch. Not so, and tech support is still not admitting that there is a problem. I could understand if they would just admit it and tell me when they expected a fix. I would wait and reinstall the software then, but this refusal to admit there’s even a problem really has destroyed my respect for HP as a company. I was a real HP user until now, even recommending their products to friends, students, etc. NO MORE!!! I'll not buy HP again, nor will I recommend them.

    I’m soooooooooo frustrated. Has anyone here had this problem or found a fix for this yet?

  • lthpham gave 7/10 on 24/09/2007 18:33 Report abuse

    • Good: I love the automatic back to front page printing features.
    • Bad: Constantly jamming up when faxing large documents.

    Overall; I like it for the moment. The parts is not breaking on me yet. Brought it in Melbourne, Australia.

  • John Drew 25 gave 3/10 on 26/07/2007 09:46 Report abuse

    • Good: Fast printing of word documents.
    • Bad: Plastic tray broke almost immediately, never managed to feed documents properly for faxing...continually jammed. Today, the black ink cartridge clip broke...I think it was twisting off starting a few months ago...but I gently nursed it along.

    Wow! Everyone's comments match my experience exactly. I've nursed this HP 7410 along for about two years now. Bought it at Office Max. Not sure what to buy instead.

  • rmishoe gave 5/10 on 23/07/2007 12:42 Report abuse

    How interesting! My black ink cartridge also broke after jsut over one year of use. After a trip to Office Max where it was purchased, I was referred to HP, but I can see that is a moot point. The salesperson at Office Max told me to buy this pricey machine because if I had a problem I could get it serviced---WRONG. I hope I have no more $500 mistakes from HP nor Office Max. I will buy products from neither if I can no satisfactory solution from someone.

  • davidkeetley gave 5/10 on 17/07/2007 16:02 Report abuse

    • Bad: BROKEN BLACK CARTRIDGE HOLDER

    THE MACHINE WAS VERY GOOD BUT THE BLACK INK CARRIAGE BROKE AND COULD NOT BE REPLACED

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