HP Photosmart C309a Premium Fax All-in-One Printer

By Alexandra Savvides on 01 June 2009

The C390a follows in the footsteps of recent HP multifunction devices by delivering excellent quality prints in a stylish, fully featured unit. If it weren't for the initial and ongoing running costs, this would be the ideal solution for a home or small office MFD.

Editor's rating:8.0 User rating:6.9
  • Good: CD/DVD printing • Automatic document feeder • Stylish for a multifunction
  • Bad: Slightly expensive cost per page • Printer itself is expensive
  • Specs: Inkjet • Photo paper • See more specifications
  • RRP: AU$399.00

With a vast array of multifunction devices (MFD) on the market, all with similar features to one another, any new entry needs something special to make it stand out. The C309a does it by being good at everything — for the most part.

Design and features

Fortunately, the striking curved exterior of the C309a puts a tick on our design box before anything else. It's covered in glossy white plastic, with smooth all-white buttons on the control panel.

Considering the streamlined exterior, it comes as a surprise when you realise it's 28.3x46.8x47.3cm and weighs 10.4kg. A 2.4-inch LCD screen sits alongside the control panel and it can pivot out from its surrounds to make viewing easier.

Connectivity comes in several different guises, via USB, Ethernet or wireless. Bluetooth is also included to get those snaps off a mobile phone or other enabled device. At the front, standard PictBridge connections (Compact Flash, SD, xD, MS and USB) are also provided so you can use the C309a as a stand-alone unit. And you will probably use it at some stage given that it's so easy to navigate through the menus provided on the screen.

The rest of the features, as the name suggests, are fax functionality, an automatic document feeder that loads pages from the top of the unit, and a duplexing function (again, automatic). There's a flatbed scanner as well, and the rest of the paper/media trays are located underneath the printer, jutting out from the base. You'll find a plethora ranging from photo paper trays to the CD/DVD loading slot at the very bottom. By now you've probably guessed that the C309a can print on the aforementioned CDs and DVDs, too.

The C309a uses five ink tanks, with each retailing for AU$19 at the time of writing (price quoted from HP's website). XL cartridges (or high yield) are also available, though we could only find a black one. A standard cartridge yields 300 pages, working out to be around 6 cents per page, slightly pricey given that you'll need to be replacing all four colours plus an extra black cartridge, and they won't wear evenly either.

Performance

As with most other HP printers we've seen lately, the software installation process is a lengthy one. Thankfully, once you have gone through the installation, the HP Solution Center software covers pretty much all of the options you'll need for home and small office printing.

It takes some time to turn on the printer as well because the initialisation process is quite tiresome as the C309a gurgles and burps its way through power-on with the cartridge and printhead alignment occurring. Fortunately, after continued use the wait time does decrease significantly.

In terms of the other performance metrics, the C309a is pretty speedy for a multifunction device. Using standard (normal) quality settings, the C309a was able to print a colour text page in 7.5 seconds on average.

We were impressed with the text quality that the C309a delivered, with nice crisp letters. There was a slight amount of smudging and banding on one of our test pages, but we were unable to replicate the issue with any of our other prints.

For a standard 4x6-inch photo print, we were waiting around 43 seconds before a printout emerged. Colour prints on photo paper were particularly pleasing, with only small amounts of visible ink droplets seen on close inspection. Colours were more towards the warm end of the scale, but mostly true-to-life compared with the original source image.

Speed test
(Longer bars indicate better performance)
Colour scanning (ppm) Photo speed (one sheet) Colour graphics speed (ppm) Presentation speed (ppm) Colour text speed (ppm)
HP Photosmart C309a Premium Fax All-in-One
3.8 
1.33 
3.85 
3.82 
7.57 
Canon Pixma MX700
5.03 
1.05 
2.08 
2.3 
7.41 
Epson Stylus Photo TX800FW
4.82 
2.82 
6.06 
6.6 
6.43 
Kodak ESP 5 All-in-One Printer
4.32 
1.37 
2.13 
2.21 
4.39 
HP Photosmart C8180
3.73 
0.66 
2.12 
2.47 
4.37 

 

Service and support

HP provides a range of support options on its website, from manuals to troubleshooting and driver downloads.

Topics: scanner, printer, premium, photosmart, hp, fax, copier, all-in-one, C309a

Comments (24)

  • sgtm7 gave a review on 09/01/2010 01:06

    • Good: Great photo quality. Loaded with features
    • Bad: Photo tray jams. Printing when connected with ethernet.

    I bought this printer to replace two printers I had connected to my printer. One printer had print to DVD/CD capability, and the other was an Epson all in one. This printer was all in one AND had the DVD option. It replaced both printers, plus I can print to it from my laptop without physically hooking up to it. The photo tray has a tendency to jam quite often. It also tends to jam when printing Avery business cards. I don't do those things often enough to be extremely annoyed, but it is still annoying nether the less. When hooked up with the ethernet cable, it tends to not receive the print command from time to time, even though the printer is showing up as being present.

  • Cheery gave a review on 28/12/2009 18:30

    • Good: Price, scan and photo quality
    • Bad: installation

    Purchased today for $170CAD. Installation was great on one computer, and is still struggling to install on computer number two after 3 hours of trying...

    So far very happy with scan image quality, photo print quality, and easy of use of the interface controls.

  • CNonline gave 2/10 on 27/12/2009 19:54

    • Bad: wireless connection IS A MESS

    I've had this printer for 3 days now & I've spent easily over 15 hours trying to sort out the dropping data packets.

    I am a mac user & I reluctantly moved away from our usual canon or Epson (which are MUCH more mac friendly). I am seriously regretting that decision.

    A -- NO support documentation for mac users. Something doesn't work, HP is effectively telling 15% of the home computer market, to just go get shoved..

    B -- The whole point of a wireless printer/scanner/copier/fax machine is to make our lives easier. When something goes wrong, HP support for wireless issues is a pathetic joke. Effectively they tell you to turn your modem off & on, reboot the computer & same for the printer.

    C -- I have found SO MANY people with problems due to the wireless function... Do a little googling/ online searching & you'll see that this is a huge problem & there seem to be so many different causes. The online community is fantastic in trying to help people resolve them, but the HP support/ troubleshooting/ forum participation is really terrible alas. The product is clearly not up to standard & I'm really annoyed that I bought it to be honest.

    So...I say, buy the USB connected version, don't waste your money on the wireless one just yet. Alternatively, examine wireless offerings from other firms.

  • KINDE gave a review on 25/12/2009 17:11

    • Bad: UNble to install with windows 7

    bought the computer and printer at costco but they are not compatable.. bummer

  • ff626 gave a review on 09/01/2010 14:56

    It is compatible you just have to download the installation off of hp.com instead of the the disc that came with the printer

  • JWKelly gave a review on 17/12/2009 15:44

    You can print other sized envelopes...I printed 5.25 x 7.25 for Christmas. I made sure the paper type was set to "plain paper" and under paper handling made sure the document was the custom size I created it in Pages 09.

  • CarmineB gave a review on 25/11/2009 11:53

    • Good: Scans fast. Easy top loading styacked documents
    • Bad: Will only pring #10 size envelopes.

    Scan and fax are satisfactory. Phot print is good. However, buyers should be aware that this machine can only print #10 size business envelopes and no other. A very big drawback if you print greeting card or other size envelopes. Tjis machine just will not do it and you can not make it do it. Even HP had to admit that. I found this to be completely unacceptable and had to get rid of the machine. Also, I found HP Customer Care support to be abysmal at best.

  • Adam gave 6/10 on 24/11/2009 12:03

    • Good: Lots of features, photo prints look great
    • Bad: Keep getting out of paper error message even with paper in tray!

    Lots of features for the AUD$297 I paid for it. Pity about the paper loading problem (HP will be replacing the unit!)

  • SL gave 10/10 on 19/11/2009 12:03

    • Good: Good Printer, Easy Setup
    • Bad: None

    I had bought an Epson TX710W which gave me headache while setting up via Wifi in Windows 7 Network. I some how managed and then it died and wont print duplex. I took a pill for my headache and returned this to the nice people at OfficeWorks.

    NEXT, I bought HP C309A, not only for the same price I got a fax as well but the build quality is far better than Epson which sucked. The setup was extremely easy, just downloaded an exe file (200Meg) for Windows 7 64Bit and I was up and printing in 15 minutes (Vs 2 weeks of Epson headache and lousy customer service online).

    The print quality is V. good, the printer is fast and just fantastic. I printed a photo and it turned out EXCELLENT. Black print excellent. Although it is a bit slower then the painful Epson. I am sold forever with HP Printers... :-))

  • Dan gave 9/10 on 09/11/2009 17:55

    • Good: heaps of features for $299, am very impressed!!
    • Bad: takes a while to setup.bit slow to start the printer

    $299 from Dick Smith with free XL black cartridge u can't go wrong. setup straight forward but slow. wireless is great, one less cord. feed multiple sheets in the holder at top and u can scan to computer, flash drive, email etc automatically.
    very happy ;-)

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