HTC Touch 3G

By Joseph Hanlon on 25 November 2008

The Touch 3G is a solid performer that will make a great business handset for anyone who doesn't require mechanical input. We, however, would have liked to have seen this smartphone with a keyboard for more accurate messaging.

Editor's rating:8.2 User rating:7.1
  • Good: TouchFLO 2D is great • Good performance • Excellent battery life • Great online experience
  • Bad: No substantial internal storage • No physical keypad • Charging port doubles as headphone socket
  • Specs: Bluetooth, Wi-Fi (802.11b/g) • GPRS, EDGE, UMTS, HSDPA • 3-megapixel • microSD • See more specifications
  • RRP: AU$799.00

Design
It's been nearly 18 months since we reviewed the original HTC Touch and yet very little has changed in the overall aesthetic. The newer model is a little thicker and not quite as wide, and the Touch 3G is available in a range of subdued colours, but it's essentially identical otherwise.

The Touch 3G is a very tidy package. Below the 2.8-inch touchscreen display is a trio of razor thin mechanical keys: start and end call buttons and a five-way nav keypad. For those struggling with the touchscreen navigation, HTC have included a toothpick-sized stylus sheathed on the top right of the handset. On the back is a flashless 3.2-megapixel camera and a micro USB port is located on the bottom edge. The lower half of the handset is tapered ever-so slightly, helping the phone to nestle comfortably in your palm.

One of the major advancements over last year's Touch is the inclusion of HTC's latest TouchFLO 2D menu system. Those familiar with the HTC Touch Diamond and Touch Pro will have heard about TouchFLO 3D, and, as the difference in naming suggests, TouchFLO 2D is the same interface system without several of the '3D' animations and transitions.

Features
HTC know better than to leave out any of the standard range of smartphone hardware, and the Touch 3G is no exception. It features HSDPA data speeds(7.2Mbps) with quad-band support for GSM networks and dual-band UMTS network compatibility (900/2100MHz) — however the Touch 3G isn't compatible with Telstra's Next G network. For those looking to dodge network data charges the Touch 3G features Wi-Fi and it also sports a built-in GPS receiver with Google Maps pre-installed.

Running on Windows Mobile 6.1, the Touch 3G offers a range of business applications, with support for MS Exchange, push email, mobile versions of MS Word, Excel and Powerpoint, a PDF reader, plus a few convenient touches like threaded SMS messaging.

Out of the box the Touch 3G shares 256MB of memory between applications and free space for us to store music, photos and documents. It supports MicroSD expandable memory with a reader slot located under the battery cover.

Its 2.8-inch screen is a decent size for watching YouTube videos, but the mini-USB port doubling as a headphone port is one of our pet peeves. Not only does this mean you can't charge the phone and use headphones at the same time, but it also means you're stuck with the using the headphones in the box rather than your favourite cans. It's not really intended as a media player, and those looking for the best multimedia experience may want to wait for the release of the Touch HD in Q1 of 2009.

Performance
Paring down the TouchFLO interface from 3D to 2D is a good idea by HTC and no doubt contributes to the improved performance when compared to the Touch Diamond and Touch Pro. The upgraded processor is the other major factor in delivering zippy interface navigation. The Touch 3G employs a Qualcomm MSM7225 528MHz processor with 128MB of RAM and, for the most part, is quite a solid performer. Most everyday tasks like opening contacts lists and messaging is done with minimal lag, though we did need to keep an eye on tasks opened in the background to maintain best performance.

Online applications include the Opera Mini web browser, YouTube viewer and Google Maps, and are fantastic, with each receiving HTC interface makeovers to make using them as easy as possible. The browser is still one of our favourites, with sharp, clear page rendering and incremental zoom controls always at hand via an onscreen scroll bar.

Most impressive is the Touch 3G's battery life. HTC rates the battery cycles at 6.5 hours talk-time and nearly 19 days standby. During our tests we charged the Touch 3G every third or fourth day, which is a big improvement on the single-day battery life of the Touch Diamond.

Overall
While we've enjoyed using the Touch 3G, we can't help but wish it was something else. Rather than an upgrade to the Touch, we'd have welcomed an upgrade to the Touch Dual — with its numeric keypad — more so. HTC's latest mid-range smartphone is great, with good looks, solid performance and excellent battery life, but as a business messenger we think it would have profited from having mechanical input.

If you disagree with this and think you'd make good use of a phone without a keyboard then we highly recommend the Touch 3G. It's a phone that improves on many of the deal-breaking drawbacks of HTC's big releases this year.

Topics: htc, mobile phone, pda, smartphone, touchflo 3d, touch

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Comments (15)

  • TomTom gave a review on 04/11/2009 21:13 Report abuse

    • Good: Size, Screen, Email, Predictive Text,
    • Bad: Alarm use, Home Screen, lack of alerts

    I bought this phone in Thailand when on holiday and when i got it home the home screen was different from that displayed here at the top of the page (Phone Sample). I can't enable missed calls or new messages on the home screen which is a real pain. Could anyone tell me whether I can download the original screen / programme from HTC or anywhere else? If so it would be a great phone but at present I rate it at 5 as it is not what I purchased in good faith.

  • rHeNz gave a review on 17/10/2009 18:25 Report abuse

    • Good: nicE dESIgn; NiCe PhOne
    • Bad: always encounter "CALL OPERATION FAILED"

    when i first bought my HTC 3g touch, im very excited to use it. The phone is very nice and also has wifi. but i always encouter everytime i make a call the message "CALL OPERATION FAILED!". can someone help me with this problem..

  • jack gave 1/10 on 20/08/2009 19:06 Report abuse

    • Good: GPS
    • Bad: BAD

    -NOT user friendly
    -Connectivity issues & complications with bluetooth
    -Nokia PC suite makes life so simple, HTC's active sync sucks
    -terrible battery life
    -GPS good on google maps
    -hangs
    -voice reception bad
    -prefer E71 or 63 as its so so so user friendly and useful, can store sms, send sms using pc suite, it ROCKS... HTC SUCKS!!!

  • zedex gave a review on 09/07/2009 02:04 Report abuse

    • Good: good web experience , fast processor
    • Bad: 1 ) Alarm - rings for some 20 odd seconds only , can not set any custom tune for alarm ( i know there are different ways but why not a simple way to do it ) 2) Messaging - Want to forward message to group of ppl not possible (need to use some s/w ) , it took me a little while to figure out how to copy & paste 3 ) TouchFLO - Can not customize it 4 ) FM - No radio but why not ? if all other are giving its a feature. 4 ) For every stupid thing you need to install s/w like STOP WATCH

    6

  • rossco gave a review on 02/04/2009 04:42 Report abuse

    sorry was meant to give it 5 stars!!!!

  • rossco gave 6/10 on 02/04/2009 04:40 Report abuse

    • Good: everything a must buy the smartest phone i have ever had
    • Bad: no radio but hey ho not the end of the world.

    the look and feel of this phone is something else, beats the iphone in looks and size and i really cant see anything negative with this handset.

  • guharajdeep gave 9/10 on 30/03/2009 19:18 Report abuse

    • Good: ALL
    • Bad: no fm radio---i care a damn
      no autofocus --- i use my digicam instead.

    I am wirting this review after a week of rigorous use. it is probably the best touch phone in its price-range and htc has done a commendable kob with this little beauty. first of all its the best looking phone in the smartphone category. we come to think of smartphones as bulky. heavy and brick-like. but the touch 3g changes it all. its as slim as it gets and also feather-light ar 96 gms only. it comes bundled with the WM 6.1 pro which is also really slick thanks to the superfast qualcomm processor and high ram. it comes with a built in Gps which is also very responsive.. try google maps and u get a feel of the real thing.
    the 3.2 mp camera is also great for day-time or lighted shooting however it lacks the autofocus. video quality is also superb.
    the screen is also really crisp and its very responsive with the small stylus or even with the hand. so far it hasn't frozen yet and doent look like its gonna freeze anytime soon. i also get a decent(2 days) battery bkup and that despite heavy data and gps usage.
    also the Wi-fi is a real winner. i can seamlessly commect using my Smartax MT841 at home and the Net-Gear at work. i am already hooked on to the Email app which lets me handle Gmail, yahoo and hotmail all at the same time. the scrren being big enuff(2.8 inch dia) to make all mails readable.
    coming to the internet capabilities, this guy is a smash-hit. the built in Opera is really great though i prefer the IE more. it also has the built in Youtube app which is also really smart with landscape viewing,
    all in all a great phone for the style cautious and not a glitch for me.
    i have not been able to test 3G on it so i will not comeent on its capabilities however i hear that its the fastest around.

  • Edmund Han gave 9/10 on 12/01/2009 22:54 Report abuse

    I'm glad Cnet has replaced that disgusting review made previously by the person who had compared and competed the Touch 3G with the Touch HD (two phones which are in completely different leagues!).

    This updated review is much more objective and far more professional.

  • Tghu Verd gave 7/10 on 07/01/2009 17:33 Report abuse

    • Good: * Very small
      * Long battery life
      * Integration with Microsoft Exchange is seamless
      * The power button is hard to activate accidentally (it actually takes a bit to get used to, as it requires a kind of offset press, but once you do it's terrific).
      * The 4-way button on the front - it makes navigation easier in many places than a pure touch screen does.
    • Bad: * NO INTERNAL MEMORY - OK, there is some, but the Touch P3450 can with 2GB while the Touch 3G has 198 Mbytes. It's a big discrepency. Plus, ActiveSync told me I don't have enough space for any songs, which means I'm going to have to buy memory for a phone that's multimedia ready.
      * No case - the Touch P3450 had one in the box, the Touch 3G did not. No obvious reason why this would be.
      * TouchFLO - very slow to start, takes tens of seconds some times - and not any easier to use than the Touch P3450's user interface. In fact, sometimes worse.
      * I can't obviously customise TouchFLO, such as replacing what seems to be a hard coded launch of Opera browser with my preference of Internet Explorer.
      * Has locked up about 6 times in a month of use. Plus generates some funny error messages that require data to be sent to Microsoft. Have not seen that with any other smart phone I've used and suspect it's related to TouchFLO as the Touch P3450 was rock solid over more months of use.
      * My ear activates the touch screen when I talk on the phone. I think it's really meant to be used handsfree (though having the USB plug double for power and handsfree means you probably want to buy a Bluetooth headset).
      * As with the Touch P3450, the right hand of the touch screen does not respond too well, so using the scroll bar is a bit hit and miss.
      * I can't make some of my preferences stick. For example, I'd like the backlight to stay on for more than the default 10 seconds...so I change it, but it changes back. Very annoying and I can't figure out why.

    I went from the HTC Touch P3450 to the Touch 3G and it's been a mostly postive experience.

    The phone is fast, the screen is bright, and the whole thing is a nice size - I find the iPhone too large to really carry around comfortably.

    Voice quality is good and the speakerphone function is actually very good, given the size of the phone.

    The camera is OK - 3.2 megapixels should be enough in terms of resolution, but the photos are not particularly sharp and you need a lot of light or they end up grainy and kind of sepia in feel. I guess if you're buying a phone for the camera your priorities are very different to mine and this is not the phone to buy.

    The connectivity is great - the Wifi picked up networks around my house that my laptop failed to find. The HSPDA flies along - this was the only reason I upgraded from the Touch P3450...I needed 3G speeds and the GPRS-only P3450 was just too slow.

    The underlying Windows Mobile O/S is perfect for me as a user focused on business connectivity. I can take my main office tool - email - with me for trips of up to a few days and leave the laptop behind with no issues.

    Finally, the lack of a keyboard is neither here nor there for me. I'm happy to trade off the space a keyboard would add to the unit as I like small, discrete phones. It does make typing a bit painful, especially on something moving like a train, but it's workable.

  • billjupliz gave 9/10 on 14/12/2008 01:29 Report abuse

    I had play with the phone today (deciding whether to upgrade from my HTC3300). I generally find it better in all areas compared to my phone.

    Speed was very fast what with 528Mhz, user interface is also improved though I prefer SPB mobile shell plugin, very light and really nice in the palm of your hand for easy one hand operation, camera is of course better, video recording is now 320x240 @ 30fps (mine was pathetic frankly) with quite good clarity.

    I am really interested in the long battery life. Only downside is no radio but I personally have never used it on my set which has a fm radio function.

    I'll be testing a friend's HTC Touch HD tomorrow and see the difference.

    Overall a very worthy upgrade from my model.

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