HTC Touch Diamond

By Joseph Hanlon on 01 August 2008

It's very hard to hate the Diamond and in a world obsessed with the iPhone the Diamond offers a viable alternative. Frequent lag spikes did test our patience and the dismal battery life is concerning, but the Diamond still stands out as a beautifully designed smartphone with great features.

Editor's rating:7.0 User rating:6.4
  • Good: Sleek, petite handset design • TouchFlo 3D is stunning • Great connectivity • Simplified email set-up and threaded SMS
  • Bad: Appalling battery life • No true navigation software • Prone to extended lag spikes • Platform is still a bit buggy
  • Specs: Bluetooth, Wi-Fi (802.11b/g) • GPRS, WAP, UMTS, HSDPA • 3-megapixel • Windows Mobile 6.1 • See more specifications
  • RRP: AU$999.00
  • Available plans: 14 plans available starting from $47 to $250

Design
Ordinarily we begin to review the design of a handset once we've removed it from its box, however, the packaging for HTC's Touch Diamond rates a mention. Keeping in line with the angled theme of "diamond", the stiff, black plastic box sits like an inverted pyramid on a flat bottom, like a diamond standing up out of a wedding ring.

Our initial impression of the handset is that it's smaller than we'd originally suspected. Compared to the iPhone 3G, the Diamond seems positively petite. Necessarily, the Diamond's screen is also smaller than its competitor from Apple — 2.8 inches compared to the iPhone's 3.5 inches — but features VGA resolution which is outstanding.

Very few buttons or ports adorn the edge of the Diamond; there is a power key, a volume rocker, and the combined USB charging/headphones port at the bottom. The warning sign here is no microSD card slot as is commonly found on smartphones, but more on this later.

With the power on, the magic of the Touch Diamond and HTC's new TouchFlo 3D interface comes to life. While the use of 3D is a misnomer — it's really faux 3D in a 2D space — the illusion is fittingly futuristic and stunning to look at. Instead of a point-and-stab grid layout for the main menu screens, as we find on almost all touchscreen phones, the TouchFlo interface operates horizontally. Almost all phone functions, particularly the ones you will use daily, are accessible from this menu system, meaning that for the most part the Windows Mobile operating system lives in the background.

Features
For such a small handset, the HTC Touch Diamond leaves almost no common feature by the wayside. HSDPA (7.2Mbps) data speeds, Wi-Fi, A-GPS, A2DP Bluetooth, an accelerometer and a 3.2-megapixel camera plus a VGA quality front-facing camera for video calling.

When it's released the HTC Touch Diamond will be available exclusively through Telstra and will include access to Telstra's range of online content services. We've had a chance to test Foxtel mobile TV on the Diamond, but strangely have only been able to watch the stream in a tiny postage stamp size, not even entering fullscreen mode has helped.

Disappointingly there is no dedicated mapping software to accompany the Diamond's built-in GPS chipset. Similar to the iPhone 3G, Diamond owners can access Web-based mapping services, but without a dedicated navigation solution there seems to be little point in having A-GPS at all.

Also similar to the iPhone, the Touch Diamond is quite a handy portable media player. Making use of Windows Media Player, the Diamond is capable of playing MP4 and WMV video files, and plays a range of unprotected audio formats. The Diamond features 4GB of internal memory for storing media and applications, but as we mentioned above, it doesn't include an SD card reader for expanding this memory.

Performance
With a 528MHz Qualcomm processor and 192MB RAM the HTC Touch Diamond is very nearly powerful enough to operate efficiently. Navigating the TouchFlo 3D menu is, for the most part, a pleasing experience, if you're prepared to move your finger patiently over the icons. That said, we did experience frequent lag spikes executing and closing applications, and the review unit we've been using reset itself more than once during testing.

Web browsing using a combination of Telstra's Next G network speeds and the modified Opera Mobile Web browser is fantastic, and on par with browsing using the iPhone's Safari browser. Combining touchscreen finger gestures and the Diamond's jogwheel makes for accurate and fast page scanning, and the Opera browser renders pages excellently at any magnification.

Watching video files or listening to music is great, though the bundled speaker set could stand to be louder. It's also a shame that the bundle headset connects with a non-standard mini-USB connection so you can't use your favourite headphones.

Far worse than any of the issues in our previous criticisms is our concerns over the Touch Diamond's below average battery performance. Unlike recent release smartphones with 1500mAh batteries — BlackBerry Bold and Nokia's E71 — the Diamond only uses a 900mAh unit and the difference is noticeable as by the end of each day of testing the Diamond ran out of juice. Even with light to moderate use of Web browsing and media, the Diamond would struggle to get us to the end of the day.

Overall
It's very hard to hate the Diamond, though the frequent lag spikes did test our patience and the touch interface still has a few areas which are difficult to navigate with fingers. In a world obsessed with Apple's iPhone, the Touch Diamond gives us a valiant competitor to consider. The TouchFlo 3D interface is fantastic and with a bit more power under the hood, and a bigger battery, this smartphone would be a winner. It certainly has us looking forward to HTC's next handset.

Find the best HTC Touch Diamond plans available.

Topics: diamond, htc, mobile phone, pda, windows mobile

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Comments (90)

  • jager gave a review on 21/11/2009 17:41 Report abuse

    • Good: yap!
    • Bad: battery life

    actually i dont have any coment now just only battery,i have new one HTC touch diamond its work and i enjoy browsing internet,actually in from riyadh.thanks

  • Dharma gave a review on 11/11/2009 03:30 Report abuse

    • Good: Only design
    • Bad: Everyelse things

    Slugish mobile. Used for 8 months realy hated it except its design which is outstanding.
    Updated to hTC HERO. Worth while paying price for hTC hERO..

  • Le Tard gave a review on 02/11/2009 07:16 Report abuse

    • Good: Not much
    • Bad: lots

    Impossible to save all your phone numbers on windows vista. No contacts can be save and there is an update...then you lost all your phone numbers. And the locking system...real bad

  • adam gave a review on 28/09/2009 19:12 Report abuse

    • Good: design
    • Bad: turns off during calls ect ect

    bought off Telstra , no car chargers or case as of yet ,dont know when they will be made , battery usless, clock imposible to set , waste of $$$$

  • john1000 gave 3/10 on 15/09/2009 14:00 Report abuse

    • Good: advertising brochure
    • Bad: windows operating system and evrything else about the phone

    Telus is the worst service provider and they sold me an even worse phone. They basically will not stand behind anything that is wrong with this phone. I have had three swap outs already and the same problem exists on every single one of them, and that is not just the freeze ups. next time it is blackberry for me.

  • Carol gave a review on 10/09/2009 18:03 Report abuse

    • Good: Nothing
    • Bad: Everything

    This phone is a heap of rubbish. DONT DONT DONT buy it. I wouldn't want it even if it was free. For $1000 and for what you get; the people who designed it, made it and sell it should be taken outside and
    flogged to within an inch of their lives.

  • ANIRBAN DHAR gave a review on 05/09/2009 20:39 Report abuse

    THE SERVICE AND QUALITY OF HTC IS EXTREMELY POOR AND AWEFUL TO THE LEAST.I'VE SUFFERED BUYING A HTC DIAMOND. THE PHONE CONKED OFF AFTER 15 DAYS OF USE. WAS HANDED OVER TO THE SERVICE AGENT WHO TOOK 40 DAYS TO RETURN THE PHONE WITH FURTHER PROBLEMS. IT HAS BEEN A DREADFUL EXPERIENCE BUYING THE PHONE AND ALL MY MONEY HAS GONE INTO THE DRAIN.

  • chickeman gave a review on 28/08/2009 22:14 Report abuse

    • Bad: battery life,keeps turing off - rainbow colours

    My phone keeps switching off and turns rainbow colours,how do i fix this problem????

  • roberto gave 2/10 on 19/08/2009 15:05 Report abuse

    • Good: in being slow
    • Bad: in everything else

    After my initial excitement some 5 months ago, I now really regret having bought this phone (for like $995!)

    It appears to be alright in most pda functions - but normal calling? What a drama! On numerous occasions it just shut down or resetted while in a call.

    Because of the terrible lag, you sometimes end up calling 000 by accident, or at least someone from your contactlist.

    Even comparing this phone with an I-Phone is simply stupid- the I-phone leaves it far far and far behind.

    This phone gives me the feeling that HTC tried to put all gadgets they could think of in this phone- but forgotten that it needs a processor of some capacity.

    The camera on takes forever to start, or even to take/process a picture...

    Before buying this phone, try to run Vista on an old Pentium 1 computer with no RAM. It should give you a pretty good impression of it's capabilities.

  • angel gave a review on 08/08/2009 09:32 Report abuse

    been using htc touch diamond for a year now.. its ok for me.. sometimes my text get stuck too.wish battery to have longer life and it doesnt close the screen while on call..otherwise its fun to have it...

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