i-mate Ultimate 8502

By Joseph Hanlon on 28 March 2008

With its smaller size, better connectivity and improved battery life, the Ultimate 8502 is the excellent smartphone the previous i-mates were so close to being.

Editor's rating:9.1 User rating:6.6

  • Good: Excellent connectivity including HSPA, GPS and Wi-Fi • Slim and solid build • TV-out Telstra services including Foxtel •
  • Bad: Tiny QWERTY keyboard • Lower resolution display compared to previous i-mates
  • Specs: Candybar • Bluetooth, 802.11b, Wi-Fi, Next G, 3G, HSDPA • 256 MB • QWERTY keyboard, Touchscreen, Jog dial • See more specifications
  • RRP: AU$999.00

Design
After the bulky, pocket-bulging i-mate Ultimate 6150 and 8150, this latest, slimmer i-mate is a real treat. Measuring in at 116x55mm and 15mm thick, the 8502 is similar to RIM's BlackBerry Pearl 8120 when in your hand or pocket, albeit a little heavier.

The best part is that compared to the previous Ultimate phones, the 8502 has even greater mechanical input. On the left side there's still a jog-wheel and 'OK' button, on the right side is volume adjustment buttons and a dedicated camera key.

Below the 2.6-inch QVGA display is a full QWERTY keypad; a feature that seems to have been quite a tricky obstacle for smartphone designers lately. Business users who are replying to emails and messages want the speed and accuracy of a QWERTY keypad, and everyone wants smaller, lighter mobile handsets. The tiny keys in the 8502's keyboard are the trade off in this case, however, we have to say the i-mate engineers have done a good job trying to compensate for the size by raising each of the buttons to a pyramid-like point, making the keys slightly more distinguishable when typing quickly. Even still, a numeric keypad or half-size QWERTY pad, like on the BlackBerry Pearl, would have made more sense given the space available.

Features
The 8502 and its sister phone the 9502 have the prestigious honour of being the first full HSPA smartphones available in Australia, to be followed by a couple of Samsung phones and the Sony Ericsson Xperia X1 mid-year. HSPA refers to support not only for HSDPA (High Speed Downlink Packet Access) downloads but also HSUPA (High Speed Uplink Packet Access) uploads as well.

HSPA data may seem like overkill on a mobile device for anyone who doesn't intend to send large files attached to emails. Where the speeds will be really handy is when the handset shares its mobile broadband with your PC. It's here that HSPA should offer a similar mobile broadband experience to your fixed line ADSL2 connection.

When released the Ultimate 8502 and 9502 will be available exclusively through Telstra. As with all other Next G phones, the new i-mates will be able to stream mobile TV, like Foxtel. The Ultimate series phones also feature video-out, which coupled with mobile TV gives you a low-res (VGA) alternative to paying for subscription TV at home or in a motel.

In addition to HSPA the 8502 features a full compliment of connectivity options. Mobile data charges can be avoided using the built-in Wi-Fi (802.11 b/g), and similar to the HTC TyTN II, the 8502 has a GPS receiver integrated into its Qualcomm processor chipset.

Running Windows Mobile 6 guarantees certain functionality and compatibility for owners of the 8502. Push email via MS Exchange, media playback with Windows Media Player, and document editing with mobile Office. i-mate also includes data security by allow the phone's owner to remotely lock their device and clear all data on the phone using a password-protected online log in, as well as the option to sound an alarm -- like a car alarm -- to coerce thieves to return your phone, or at least dump it in a bin somewhere.

Performance
With the release of the new Ultimate devices so close to the previous batch we were expecting to see similar processing performance -- until we discovered the downsizing of processors. The 520MHz processor of the 6150 and 8150 is now a 400MHz Qualcomm chip with 128MB RAM. Luckily, we've been unable to detect any significant reduction in performance, helped in part by the lower display resolution.

In fact this "shrinking" of hardware seem to be part of a necessary tweaking rather than cost-cutting. We're just speculating, but it would seem that the power usage has been dropped by lowering the speed of the processor and the resolution, rectifying the dismal battery life we experienced in the previous generation; our strongest criticism of the 6150 and 8150. The single day battery life has been extended to a very manageable three days with light to moderate usage during our tests.

Battery life aside, using the 8502 is an almost identical experience to the previous i-mate Ultimates. Web browsing is zippy, call quality is excellent and the onboard 2-megapixel camera is a little above average, assisted by the LED photo light.

Overall
The 8502 is exactly what an incremental update should be: it's better. Its smaller size, greater range of connectivity options and longer battery life are necessary and welcomed improvements, and the processing performance is at least comparable to the older phones. Being the first true HSPA handset in Australia is a noteworthy milestone and edges the Ultimate 8502 out in front as the best Windows Mobile smartphone we've seen to date.

Topics: ultimate, mobile phone, imate, i-mate, 8502, mate, phone, 8150, battery life, qwerty

Comments (19)

  • Javed Siddique gave 8/10 on 30/08/2009 01:56 Report abuse

    • Good: it is good

    Although it has some good features but here i would mention some of its drawbacks and that are
    it has very uncomfortable keyboard, below average battery life and non avaiablability of parts/batteries.

  • piglet gave 2/10 on 14/02/2009 11:24 Report abuse

    • Good: Great mobile browsing, access to email and platform for Google maps.
    • Bad: Battery life is terrible. Windows mobile crashes every few days. Battery removal required to reset it. Quality issues. Terrible 1 month warranty.

    Features wise the phone is great, but there are too many issues and irritations.

  • max gave 9/10 on 25/12/2008 19:56 Report abuse

    • Good: recommended
    • Bad: expensive

    Multi-functions Phone, Best for work & business.

  • sad panda gave 1/10 on 19/12/2008 13:05 Report abuse

    • Good: Great pda, acceptable camera (2mp), good touchscreen and qwerty keyboard.
    • Bad: DID NOT SURVIVE 24 HRS AFTER PURCHASING. Mysteriously went dead (no power) with no obvious cause. Had to return to retailer for repair the next day after purchasing.

    Bought it yesterday and 24 hours later it was dead. Won't turn on, power button does not appear to have survived even one day post-purchase. Very very disappointed as it wasn't mishandled, subjected to power surge or any other user abuse. Had to return it to the retailer (Telstra), now it's gone until they decide what to do about it, probably sometime in the new year. Merry christmas, i-mate :(

  • dropmedaks gave 3/10 on 22/09/2008 09:49 Report abuse

    • Good: lots of functionality - like gps
    • Bad: poor battery life
      opens a heap of applications when you dont want to - even when locked.
      fiddly little buttons
      poor speaker functionality

    highly annoying phone. its got everything but its so fiddly and impractical. People who can sit there with the stylus and use it like a PC will probably like it. But if you are trying to do things on the fly - it is a pain in the bum. In fact - I would say that its User Interface is dangerous when driving ; even if you are trying to be careful little things like answering a call or putting it onto speaker is an exercise.

  • andyh gave 3/10 on 29/08/2008 23:20 Report abuse

    • Good: Functionally it's got everything you could want there are too many compromises.
    • Bad: Battery only lasts 1 day. Applications stop working, the device freezes and needs to be reset once or twice a day and it's not intuitive to use. Also had quality issues. First one had to the replaced due to faulty keyboard.

    Really tried to get along with this phone but am giving it up.

  • imatesucks.com gave 2/10 on 10/07/2008 08:21 Report abuse

    • Good: Good functionality
    • Bad: Requires constant resets to keep performance. Beware the repair. I cracked my touch screen (the thin piece of glass in front of the LCD) and the local repairer wanted $375 to repair it. Talk about a ripoff. I am now no longer buying imate products and I registered a website called www.imatesucks.com to warn off other buyers.

    Beware the repair

  • samjackson gave 6/10 on 25/06/2008 11:05 Report abuse

    • Good: fast, reasonable battery life, HSPA. . . when it works
    • Bad: see above!

    i really wanted to love mine
    1 but after the fourth phone that was faulty in one way or another im conceding that this phone is crap quality! on all four of the phones i had the L buttons DID NOT WORK AT ALL! when i wuld recieve messages the phone would not give me any warning that i had! i had to actually go not messages to see that i had one!
    when using the net it would regularly frop out then freeze the whole hone requiring me to rip the battery out to restart it! and in two of the cases when i would be typing words they would not appear when i typed them! even though the bar was moving and recognizing that i was!
    the camera took around 10seconds to open then was so laggy that anything i was trying to take a photo of would of moved away.
    crappy 2GB max storage on SD cards.
    i really loved the phone at first but its quality was appauling!

  • Mr. X gave 10/10 on 18/05/2008 14:17 Report abuse

    • Good: QWERTY Bar Form, 240 x 320 Portrait Touchscreen, Great Connectivity with HSPA, Bluetooth 2.0, WIFI and GPS integrated, TV out, compact, iMate Online Services
    • Bad: 2gb microsd cards max,issues with soft reset software, GPS COM PORT 4 Lockup, Hard Reset

    Multiphone, Great phone reception. Loud speakerphone. Several times does not hang up but hangs on the phone active or inactive screen.

  • Michael gave 10/10 on 16/05/2008 00:06 Report abuse

    AGREE! Multi functions and Good Performance…

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