Apple, Dell wind down battery recall efforts

By Munir Kotadia on 11 January 2007

Tags: apple | battery | dell | exploding | gartner | martin gilliland | qantas | recall | sony | virgin

Apple and Dell have managed to track down and replace the vast majority of their potentially "exploding" batteries, which has allowed airlines to lift the restrictions placed on the use of notebooks in-flight.

Around six million batteries were recalled last year by Dell and Apple after it was discovered that they had the potential to overheat and then burst into flames. The notebook batteries were produced by Sony, which has accepted responsibility and changed its manufacturing process to fix the problem.

A Dell Australia spokesperson said that the majority of dangerous batteries in Australia have been replaced but wouldn't give exact figures.

"Dell's recall is proceeding well but we won't be providing a specific update on how many batteries we've replaced.

"Our recall was for 4.2 million of the Sony-made batteries worldwide. We didn't break down that number by individual countries. In Australia, the majority have now been replaced," the spokesperson told ZDNet Australia.

A spokesperson for Apple said the company had replaced all the dangerous batteries.

In response to this, Qantas has lifted all restrictions that were placed on passengers using Dell and Apple laptops. Virgin Atlantic started lifting restrictions on the use of affected notebooks in November but still insists that if a passenger is using the in-seat power supply to run their notebook, they remove the battery.

According to the Virgin Web site: "The laptop battery must be removed before connection to the seat is made. While the battery is removed, it should be placed into a plastic or airsickness bag to protect the battery terminals from touching any metal surface ... The equipment/serial number checking procedures no longer apply".

Martin Gilliland, research director at analyst firm Gartner, told ZDNet Australia that it is very unlikely all affected batteries will ever be returned but he explained that the risks are likely to be low enough so manufacturers can wind down their recall efforts.

"None of these guys will ever tell you the numbers of how many come back. It is a function of how risky the fault is as to how much effort the vendor is going to put in to getting these things back.

"Getting other companies to lift the ban or to reduce restrictions around these products requires Dell and Apple to make sure they understand the solution is adequate," said Gilliland.

According to Gilliland, Dell would have had an easier task getting its batteries back than Apple because it sells its products directly and so knows exactly who its customers are.

"Dell is in a unique position compared to most companies because it knows where its machines have been sold. It can call [its customers] and say, 'you bought this, please bring it back.'"

"Most other vendors -- Apple included -- can't do that. The best they can do is go to their channels and place adverts in the right places saying 'this is a risk, take it back'," he added.

Like this article? Click below to send it to your mobile for free!

Be the first to comment on this article!

  • Leave a comment

All fields marked with * are required

What do you think

Your e-mail will not be displayed

You must read and type the 6 chars within 0..9 and A..F

You must read and type the 6 chars.


  • Asus Eee PC S101

  • 50 significant moments from internet history

  • The five most beautiful laptops

  • HP Pavilion dv5-1050tx

  • Asus F8Va

  • Dell Studio 17

  • New MacBooks could arrive shortly

  • Dell Inspiron Mini 9

  • 101 software tips, tweaks and tricks

More articles »

Find the right laptop

Brand
  • Multiple options can be selected

    • Asus Eee PC S101

      Asus Eee PC S101

      A premium netbook may sound like an oxymoron, but that is precisely what the Asus Eee PC S101 delivers with its stunning design and relative affordability.

    • HP Pavilion dv5-1050tx

      HP Pavilion dv5-1050tx

      The sleek design and good performance of the HP Pavilion dv5-1050tx makes it a solid contender, but don't plan on removing the power cord any time soon.

    • Asus F8Va

      Asus F8Va

      It may not be the sexiest notebook in town, but Asus' 14.1-inch laptop is Centrino 2 certified, and sports some excellent multimedia capabilities.

    • Dell Studio 17

      Dell Studio 17

      The Dell Studio 1735 is a decent laptop which is best for multimedia and casual gaming, but the glossy, hi-res screen isn't suited to general usage.

    • Dell Inspiron Mini 9

      Dell Inspiron Mini 9

      The Dell Inspiron Mini 9 is a prime example of the netbook form factor, and the best 8.9-inch one available.

    More reviews »

    Membership benefits

    Manage and receive subscriptions

    Manage and receive subscriptions

    Choose to receive an e-mail update containing our best articles either daily, weekly or monthly. Sign up for a free CNET.com.au membership now!