LG figures out a freeze fix

By Pam Carroll on 21 March 2007
LG 50PB2DR

LG 50PB2DR  -- one of the model's requiring a software upgrade

LG Electronics Australia has announced that owners of LG TVs with integrated digital tuners will require a software upgrade to stop issues with "frozen transmissions".

Reports surfaced over the weekend of pictures seizing up during certain programs while owners tried to watch digital broadcasts on the Nine Network in Sydney and Melbourne.

LG has spent the last two days conducting tests and has determined the problem to be a software issue which can cause the integrated tuners on its digital TVs to intermittently lock-up or freeze under certain signal transmissions.

The company has started notifying customers of the issue and is offering a free, in-home software upgrade to rectify the problem on affected models. It is also working with free-to-air networks to ensure that no further disruptions are experienced by viewers.

The software glitch is appearing in televisions with integrated digital tuners purchased after August 2006 with serial numbers beginning with 608, 609, 610, 611, 612, 701, 702 or 703.

The complete list of affected models includes:

  • LCD TVs: 32LC2D, 37LC2D, 42LC2D, 42LC2DR
  • Plasma TVs: 42PC1DV, 42PC1DG, 42PX4DV, 50PC1D, 50PC3D, 50PB2DR, 60PC1D, 60PY2D
  • Rear Projection TVs: 56DC1D, 62DC1D, 62DC1DA
  • CRT TVs: 32FS4D

Customers with one of the above listed sets can register for the free, in-home software update on www.lghdtv.com.au/softwareupdate or call LG's customer service centre on 1800 643 156.

LG has advised customers experiencing "freeze" problems prior to obtaining the software upgrade to turn their television off, unplug it at the wall power socket and leave it off for approximately 20 minutes to allow the unit to completely power down before turning it on again. Once the television re-boots, normal viewing should be possible.

Topics: lg, transmission, freeze, software upgrade, tvs, upgrade, software, television, tuner, digital

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Comments (28)

  • boogie pete commented on 15/05/2009 13:13 Report abuse

    im still waiting for upgrade, 2 years now. tec said today then noticed my model number now have to wait for ''another upgraded upgrade'' $3000 the tv cost me ,i rang lg they nothing they can do, i told them i want a product i could use they said nothing they could do. SO NO FOOTY SHOW FOR ME ANYMORE. BUmmer.

  • Frickin' freezin' commented on 08/05/2009 21:34 Report abuse

    I bought my LG in 2006 and experienced a few freezes in the first couple of months. We just turned it off and eventually if got better. Then we'd have one every month or so, especially on channel 80 (Nine). So avoided that channel. Now it's happened on Prime and have had no luck in getting it back on line, powering down and all. Right in the middle of the footy too. LG - get on top of this, please.

  • TJay commented on 06/05/2009 22:46 Report abuse

    After several freezes emailed LG several months ago as recommended but didn't hear back. Emailed again tonight after freeze so fingers crossed. Have owned for a couple of years and have had 5 - 6 freezes. Work in TV so will chat to current affairs shows next week if no reply. Accordinting to you LG it's not hard to fix so just do it.

  • Hugh commented on 20/04/2009 21:46 Report abuse

    We have an 42LCD2D and have had no issues for two years, until it froze tonight. Found this site on initial internet search of the problem and have contacted LG. Will see what their response is like.

  • RachaelO commented on 28/01/2009 18:58 Report abuse

    I purchased a 50PC1d In June 2007. the first thing that happened is that I went to turn on the tv and the light came on but the screen was blank. 1-2 minutes later the TV came on. since then occasionly I noticed the screen freeze but the sound still on. If I turned the TV off and on it worked again. Tonight it froze and I could not change any channels only turn it off. When I tried to turn the TV back on the screen was blank. The light is on at the bottom but no picture. I called LG and they advised as it is my extended warranty I have to call store.

  • Graham commented on 16/12/2008 21:46 Report abuse

    I bought my 32lc2d Television in Nov 06 . Had the software upgrade performed and it continues to freeze as we speak. Never got much pleasure from it and i will never have another LG product in my house.

  • PATRICK commented on 13/12/2008 16:09 Report abuse

    ALL OF THESE COMMENTS AND LG DO NOTHING . THEY WILL NEVER GET MY MONEY AGAIN. MY TELLY FROZE ON 9 AND NO HELP

  • phil l commented on 21/11/2008 22:42 Report abuse

    Our LG froze tonight for the first time. It has played up over the last 18 months with loss of audio, but this is the first freeze. LG have been notified . We'll gauge how professional their response is

  • Freeze Frustrated commented on 03/08/2008 22:24 Report abuse

    I purchased my 32LC2D in Sept 06 and had some freezing problems early 07. Store sent technician out to install software. Then fine, but now has started freezing again on prime and I have had no TV all night. Tried all suggestions then it went bang and screen turned pink then back to frozen screen again. Hate this TV and will not purchase LG again.

  • LG happy Hervey Bay commented on 12/06/2008 18:28 Report abuse

    Our LG 42 Inch LCD TV also froze on us this week. I followed the instructions on the LG website to report the issue, got an email from the local service agent the next day and credit to all involved, the issue has been resolved fully, painlessly and at no expense to me. Problem is that they need a Software upgrade.....nothing major. LG all the way

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