Logitech Harmony 785

By Brian Haverty on 01 December 2006

This fully-featured device was able to control all of our test devices and is a pleasure to use.

9.5 7.2

  • Good: Easy configuration • Great display • Great software •
  • Bad: Requires a PC • Fiddly cradle •
  • RRP: AU$399.95

Design
Higher-end remotes by definition can be a bit of challenge to configure and control, but after a false start or two, we found the interface on the Logitech Harmony 785 to be very intuitive and fun to use. The slim-line remote has a beautiful colour display and plenty of controls for just about any device you need to program into it. The cradle that charges the unit's Lithium-ion battery doesn't hold the remote as snugly as we'd like, but it is sleekly built and has a cool-blue pilot light that makes it easy to find in dark environments (this can also be turned off).

The unit is designed to handle most functions via the buttons on both sides of the display, but there are also all the required buttons on the lower half of the device (as well as four user-programmable buttons).

Features
The Harmony 785 controls up to 15 different devices and lets you create macro-like "Acitivities" for combinations of operations on the devices you program it to control. For example, with a single button, the unit can be configured to change the input on the AV amplifier, turn on the CD player, start playing a CD and set the ceiling fan to medium (yes, we managed to accomplish this just for fun of it).

The other siginificant feature of the Harmony 785 is the PC application it comes with. It's significant because you really can't do any configuring without it (so those of you who don't have a PC handy, or are not interested in getting that involved with your remote might have to look for another option). Though printed documentation is almost nonexistent, the software is fairly straightforward and yet incredibly flexible. Once you've set up all the devices and activities you want, you simply connect the remote to your PC using the provided USB cable, and sync it much like you would a PDA or iPod.

One feature that makes good use of the unit's colour display is the ability to create "slide shows" of any images you can upload to the application -- family photos, album covers, for example -- that display when the unit is at rest.

Performance
The Harmony 785 was able to handle any device we threw at it: an obscure Taiwanese DVD player, a new Sony AV receiver, a JVC CD jukebox ... even the aforementioned Omega ceiling fan. The one difficult component in the mix was an old NEC CRT television that had no identifying markings on it at all. The software, however, allowed us to connect the remote to the PC and "learn" the desired functions by choosing the operations from a menu and pointing the NEC remote at the bottom of the Logitech.

The more we used the software on the PC, the more we were impressed with its capabilities. You can define new names for operations, change the order they appear in, or add them to an Activity. The main screen features three tabs: Activities, Devices and Remote Settings. All other onscreen buttons are self-explanatory. Perhaps some of the function ordering and button naming screens could be slightly improved in design, but for the most part the configuration process is extremely intuitive. The only possible drawback is that the software needs to connect to Logitech's database over the Internet, so you'll need a connection to use the program properly.

The Harmony 785 is not cheap, but if you're looking for that one replacement for all those remotes littering the coffee table, this is an excellent choice (if only our microwave had a remote sensor, we could start popping the popcorn when we hit the DVD button!).

Topics: logitech, universal remote, remote, harmony, unit, device, buttons, ceiling

Comments (30)

  • sweetfa gave 4/10 on 11/10/2008 17:12 Report abuse

    When it works it is good. Was fairly easy to configure, but took a couple of attempts to get all the devices working correctly.

    • Good: Makes life simple removing existing 6 controllers, until it broke.
    • Bad: Can't use it anymore cause it don't charge properly. Beeps throughout the night sitting in the cradle as if it is being placed in it again.

      Buttons are slightly clunky
  • joeysworld gave 10/10 on 12/07/2008 01:45 Report abuse

    awsome remte

    • Good: easy to set up
      I am contrling 12 devices with 1 button
    • Bad: too big
  • mmmfreegoo gave 9/10 on 21/04/2008 19:15 Report abuse

    Awesome remote. Had it for about a week now and is making life so much easier. Have got it totally perfect yet but will do when I get the time. Once programmed it is easy.

    • Good: Software is good (I don't mind having to use the computer)
      Simple commands on remote
      Help button a good feature
      Battery stays charged for a long time

    • Bad: Some of my original remote fuctions are hard to get to. Need to set this up.
  • rr4wd gave 10/10 on 28/03/2008 03:23 Report abuse

    I have a huge and complex home theatre setup with about 8 devices. The harmony 785 was fully programmed within 20 minutes using my I-Mac. It was a joy to program and use and never in my wildest dreams did I think it could be so easy, I just love using it.
    People that have problems with this remote possibly can't read or........press buttons

    • Good: The Looks
      Superior ease of useability
      even recognized my air-con
    • Bad: Finger prints very noticeable on smooth black plastics
  • clintondean gave 9/10 on 26/03/2008 19:00 Report abuse

    The 785 has some issues but (unlike some others here) I'm not comparing it against an imaginary universal remote that does everything perfectly. To do so would be like rating a Ferrari 2\10 because it can't fly.

    The 785 is not only the best universal remote available, it is also head and shoulders above the competition which is why I think it deserves the 9\10 rating I've given it.

    The button layout is difficult at first but works well once you have become accustomed to it. You will still need two hands to select an activity but after that you can go back to using it like a tradition remote (which is my one gripe with the Harmony 1000).

    Although the 785 has so far been able to take every device, combination and activity I've thrown at it, the programming of the remote has been a long process (3 months and counting!) and at some points has required some *very* lateral thinking (I've got "dummy" devices and a number of "fake" commands).

    This brings me to my next point. Regardless of what you have heard the 785 is *not* easy to program. The high number of poor user reviews on this site simply because they couldn't work out the 785 is a case in point (i.e. "Unhappy" below - you need to manually set the custom buttons after you select an activity, there should be no reason for you to enter the "device" menu!!!!).

    If you want to get the 785 working successfully you need an in-depth understanding of how your system fits together and have a bit of an outside-the-box mentality at times.

    • Good: Can control everything you want it to... if you have the brains and commitment to program it!

      The best universal remote available.
    • Bad: Difficult to program!
  • John gave 6/10 on 02/02/2008 08:17 Report abuse

    I did not get of to a good start with this remote as it would not work at all and required a firmware reinstallation before any of the buttons would work. I was on the phone to the help staff for about 70minutes before I got the thing to work and was on the point of returning it to shop for a refund. The help desk however was very patient and helpful. The next problem was that the settings for my 2 year old Panasonic plasma TV were not in their database. After much time wasting a similar model TV was found that would give operability for most of the keys, albeit with some vital ones missing. Once these initial problems were sorted it does work very well and is extremely customisable. The software interface whilst quite good in concept causes my computer to freeze quite and crash quite often.

    • Good: Once set up is very good and does what it is advertised to do.
    • Bad: I found it to be very difficult to set up. Some of the keys could be better located.
  • Brizbanztoyboy gave 9/10 on 31/01/2008 00:32 Report abuse

    easy to set up if you know how you have your amp and plasma ( tv/lcd too) all pluged in. if you spend 10 mins of making a list of what goes into what hole will save you a lot of fustration. It had no probs with the brand new NEW just out NEC plasma cnet dont even have it on there web site yet, but the software on the web had it all ready to go and plasma was a sinch! And even set up a delay as the plasma takes 3-4 sec to turn on and accpet another command with out me even having to tell it. sony's new hdmi amp works a treat and upscaling jvc player was easy as well. only thing that was a lil trick was the aircon ( yes you can even use it on your aircon!) but that was my fault as i had no model number and i had to make it learn each key. Half a brain and know your system EASY! Off to the deep dark back of the draws for all my coffee table fillers. Paid $165.00 brand new on ebay but even at $399 its worth its cost!

    NOTE: soon to been out dated check Logitech for new spec's tho not seen it in any shops yet. tho happy with the 785

    • Good: 1-2 hr set up
      slim, shinny, sexy
      dose what u need it too
      tilt / pick it up and she lights up ready
      while lack of paper doc's software is made to be easy to use and you dont need the paper save a tree!
    • Bad: if you cant get your own head around how YOU plug your tv, dvd player ect...... to your amp then you will have problems but this is just a user con. Like all things it only can do what u tell it too!
  • Pargolf gave 3/10 on 30/01/2008 13:59 Report abuse

    I am most disappointed with this device. When I first programmed it, it moved the picture 1/3 to the right. The only way i could rectify this was to set my PVR (NextWave) back to factory default. Even now, I have lost about 5% of the picture. It has also altered the aspect options on the PVR and has "lost" one option. It does not consistently turn on all the devices in the "activity" mode. More trouble than its worth.

    • Good: Great concept if it works
    • Bad: It doesn't work for me
  • BigOle gave 5/10 on 26/01/2008 09:33 Report abuse

    Does it work with PS3? As I thought the PS3 remote is bluetooth?? Can anyone shed some light on this thanks.

  • Unhappy gave 2/10 on 08/01/2008 09:05 Report abuse

    I have a 8 year old Marantz universal remote which I successfully, although laboriously, programmed. It runs macros perfectly. My purchase of the Harmony is a large step backwards so far.

    The Harmony database entries for my TX-32L Panasonic HDTV are either incorrect or irrelevant (eg PIP controls don't work, inputs A, B etc don't work) and after three calls to Logitech support, the last to Level 2 support in Canada, it still cannot set the correct AV input on the TV for my peripheral devices (Apple TV, Pioneer HDD/DVD recorder) when executing an Activity.

    The setup process for the Harmony via a computer program and USB cable may look pretty, and appear simple, it is crude and untested (for my devices at least).

    I do not appear to be able to adjust the macro steps manually to operate correctly.

    I cannot 'clean up' the device command menus to remove the unnecessary or non-functioning commands. Who needs to go through 13 pages of useless commands to get to one of the three or four which actually do anything?

    Extremely disappointed! I expected a 10 year advance in remote technology from my Marantz, but found that the Harmony is much less capable. The programming paradigm is good in theory but very poorly executed.

    Think I'll be asking for my money back from Logitech on the grounds that the Harmony does not perform its advertised functions.

    • Good: Very pleasant support staff, even if theycouldn't solve my problems.
      Unit looks nice.
    • Bad: Very poor database of commands, and programming setup system. Very limited scope for human intervention such as to adjust macros and clean up menu system.
      Second Level support from Logitech requires phone calls to Canada at 6 or 7 AM, and if put on hold, can be expensive in call charges.

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