LogMeIn kills free service with no warning, goes subscription only

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Michelle Starr is the tiger force at the core of all things. She also writes about cool stuff and apps as CNET Australia's Crave editor. But mostly the tiger force thing.

Remote computer access software company LogMeIn has announced overnight that it will be cancelling its free service, effective immediately.

(Credit: LogMeIn)

LogMeIn users who were using the software's free version will have just seven days from their next log-in to decide whether to upgrade to the subscriber version, LogMeIn Pro, or stop using the product entirely, according to a post on the company's blog that appeared overnight.

"After 10 years, LogMeIn's free remote access product, LogMeIn Free, is going away," wrote LogMeIn's Tara Haas. "We will be unifying our portfolio of free and premium remote access products into a single offering. This product will be a paid-only offering, and it will offer what we believe to be the best premium desktop, cloud and mobile access experience available on the market today."

The decision also affects LogMeIn Ignition, which was a paid app available on iOS for AU$139.99 and Android for AU$28.57. These apps have been removed from their respective marketplaces, and their users will no longer be able to use them for free. The company is making a peace offering in the form of discounts, but we imagine that will be cold comfort — to iOS users in particular.

While LogMeIn Central users will be unaffected, Free users will need to upgrade to Pro, starting at US$99 for individuals (up to two computers), US$249 for power users (up to five computers) and US$449 for small businesses (up to 10 computers).

In an FAQ it posted about the change, LogMeIn said that the move was "in order to address the changing needs of our customers". The company did not say why it had decided not to give its customers more notice.

Users of LogMeIn's other products, Cubby and join.me, will not be affected by the removal.

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DeidreB posted a comment   

Looks like I'm switching to TeamViewer to support my family's computers...


325 posted a comment   

ScreenConnect is a great alternative. Not free, but much more affordable than Teamviewer. http://www.screenconnect.com/Try-It-Now


Peterswa posted a comment   

I could not believe it... But well, there is nothing left to do but to deal with it. I found BeAnywhere, which has a free solution for professional use (I need it to be free for professional use). So far it is working really great! Are there any other suggestions?


Michelle Starr posted a reply   

Hi there,

Yep! You can check them out here: http://howto.cnet.com/8301-11310_39-57617598-285/how-to-control-remote-pcs-for-free-now-that-logmein-free-is-dead/


platypus69 posted a comment   

Sounds like a company that is on the verge of bankruptcy. I would be very careful of signing up immediately. You might be advised to hold off paying unless you have an urgent need. And with the lack of a warning, which is inexcusable, I would rather give my money to a competitor.


j03king posted a reply   

Your guess is way off mark!

Have you even seen their performance on NASdaq? I was quite surprised!!!

Also their new dev. interface coincided with their no more free bee changes! why continue dev. if you know you are goin bankrupt???

Anyway I am in the same boat as with many people. Except I am a paying customer with 200+ clients. What made it a PITA was that COST were going to SKYROCKET once the first year PROMO expires! I've moved all my paid clients to BeAnywhere Enterprise and i will not look back at Logmein!!!!

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