MacBook Pro vs. the PC competition

About The Author

CNET Editor

Craig was sucked into the endless vortex of tech at an early age, only to be spat back out babbling things like "phase-locked-loop crystal oscillators!". Mostly this receives a pat on the head from the listener, followed closely by a question about what laptop they should buy.

Round seven: warranty and support

Who's got your back?

It's all fun and games, until something breaks.

It's impossible for us to judge the quality of service when it comes to interaction with support staff, timeliness and responsiveness, indeed, this will change from customer to customer. But we can look at what support infrastructure surrounds each product.

Dell covers parts and labour for one year on-site (with a technician usually coming to you in one to two days), although this can be upgraded to two years for AU$89, or three years for AU$140.80. All warranties come with 24/7 phone and online support, and either free on-site help from Gizmo if you're in a service area, or three-year phone support from Dell. Manuals, drivers, FAQs and self-help knowledge bases are provided online.

By comparison, Apple also offers a one year warranty, but with only 90 days of phone support on 1300 321 456. It provides an excellent support database on its website, as well as manuals, software updates and downloads, an active community forum is present and helpful, and you can even check the progress of a repair. If you're near an Apple Store, you can make use of its "Geniuses", who can assist with any technical query or issue.

To upgrade to three years (including phone support) costs an offensive AU$419 for the MacBook Pro 13 — which is at least better than any other MacBook Pro that weighs in at AU$579 extra.

Winner: while both companies offer deep and helpful support mechanisms, the huge price to extend to a decent warranty term on the Apple cripples it. With on-site service, Dell walks this one in.

Round 1 Round 2 Round 3 Round 4 Round 5 Round 6 Round 7 Round 8
Apple
Dell


Add Your Comment 183


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rclemens posted a comment   
Australia

PC's require the use of a virus scanner and Mac's do not. Virus scanners use up resources. They should have placed a virus scanner on the PC and then tested the two. The outcome would have been different and Mac would have been a much better performer in all categories.

 

EdipB posted a comment   
Australia

Apple lets you chuck on windows. Isn't that freedom enough? :P

 

Ribbet06 posted a comment   
Australia

I'd rather buy a pimped PC for the same amount of the basic Macbook Pro. I do get mad at my crappy pc, but I'm just not sure about the exclusivity of Apple, I like my freedom lol.

 

akaked posted a comment   
Switzerland

I am an Engineer and University Professor. My last computer was a MacBook Pro 15.4'', 2.8 GHz and at this moment i own a MacBook Pro 13.3, 2.7 GHz i7 processor and it cost to me 1407 euros (about 1970 US dollars). The graphic card, an Intel HD 3000, it is fraud. This mac don't worth the money it cost. I need some software that don't exist for mac however, virtualization it is a crap on this mac. Ok, you could say that i should buy a MacBook Pro 15.4''! But it cost a lot and i have also to use virtualization. Ok you could say that i could use BootCamp! BootCamp??? To do dual-boot? For that i buy a PC and use linux! At this moment i switch my MacBook Pro 13.3'' for a Toshiba Tecra R840-10T that cost me 1010 euros (about 1414 US dollars)! Toshiba has an excellent processor, excellent battery life, excellent graphic card and cost less 300 euros (about 420 US dollars)! The only thing that i don't like on Toshiba is the OS, that is, the Windows OS, but i will never have to make dual-boot or virtualization. Macs are to expensive. They are well constructed, not excellent hardware but very well fitted. Another advantage of Macs is the OS. Mac OS X (Unix) is great, fantastic, but Mac definitely don't worth the money they cost!

 

idiotphone4lover posted a comment   
Australia

And the winner is - Windows 7 !

 

Mac+PC=Linux posted a comment   

I'm getting tired of reviewers. A of the time when they compare two popular products they end up with a draw.

 

kp posted a reply   

I agree. It's so annoying!

 

Craig Simms posted a reply   
Australia

Last time we ran this the Apple won -- this article is quite old now, so it's probably time for a refresh.

 

Somedude posted a comment   

Without being overly prejudiced against Apple, I'm not a huge fan of OSX. Installing windows isn't a concern but (from what I've heard) Apple offers terrible support driver-wise for Windows. It's been like that for a while now, so I'm starting to think that they're doing it on purpose or something. For that reason, I will never touch a Mac, because I'm essentially locked into their inflexible OS (or choose to opt for a subpar Windows experience on their machines) that offers barely any advantages over Windows. Seeing how everything on a Mac can be done on Windows, but not the other way around, I'd take a Windows-based machine any day.

If anyone wants "prestige" associated with Macs, then PCs have their options with the premium Sony Vaio line.

 

AnnK posted a comment   

After a year with an IPhone, my first Apple product I plunged & bought a MAC Book Pro 13". I have never been so disappointed with a computer in my life & I bought my first computer a Kay Pro XT in 1985. I would strongly recommend buying a PC product for anyone contaminating purchasing an Apple. And don't mention ITunes, OMG


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