Microsoft pulls Surface Pro 2 firmware update

View more from Microsoft »

About The Author

CNET Editor

Nic Healey can usually be found on a couch muttering about aspect ratios and 7.1 channel sound - which is helpful given that he's the home entertainment guy at CNET.

Microsoft has made the rare move of removing a firmware update after a number of user complaints.

(Credit: Sarah Tew/CNET)

The Surface Pro 2 update had received a number of complaints from users mostly around the patch failing to install.

Perhaps worse, those users who had managed to install the update now found their Pro 2 plagued with battery issues.

Microsoft forum mod Josh_F posted this when announcing the firmware removal:

To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10, 2013. We are working to release an alternative update package after the holidays.

A number of replies followed with people asking what would be done for those who were experiencing issues post-install. Complaints included "battery consumption, hardware failures and issues with booting/sleeping" and the tablet "no longer charg[ing] to 100 per cent".

At the time of writing, Microsoft had not commented on a fix for these issues. It's possible that the fixes will be part of the new firmware and therefore not available until after the holiday break.

Add Your Comment


Be the first to comment on this story!

Post comment as

Sponsored Links

Recently Viewed Products