Thanks to the an almost undocumented feature on the Nokia 6110 Navigator, we unwittingly racked up over AU$50 in data charges the first month we used it. Read on to find out how to avoid our fate.
Pay attention when first using the 6110's GPS feature, otherwise you might a rude shock with your next phone bill
We got a rather rude shock when we checked our phone bill last month: almost AU$50 in unexpected Internet data charges. We didn't once surf the Web when reviewing the Nokia 6110 Navigator, so we were surprised and had to dig a little deeper to discover the root cause of our Internet expenditure.
The big attraction of the 6110 is that it is one of the first phones to double as a GPS navigation device. GPS devices normally don't cost you anything to use, but the 6110 has a little feature called 'assisted GPS' which can cost you -- if you pardon the pun -- a packet.
What is GPS? And what is assisted GPS?
In a nutshell, GPS determines your location by communicating with three or more satellites in orbit around the Earth. Because these GPS satellites are in a fixed orbit around the little blue globe we call home, your GPS receiver can triangulate your location based on the time it takes for signals to get to and from the satellites. The more precise your receiver's clock and the more satellites it can communicate with, the more accurate your location will be. Receivers in typical consumer GPS devices, like the 6110 or your run-of-the-mill TomTom, Navman or Mio, are accurate to within a few metres.
Everyday GPSes work fine in relatively clear areas, like the bush or the suburbs, but they are easily confused in city centres where signals bounce off the tall concrete and glass buildings. And forget about using them inside any building.
This is where assisted GPS is designed to help out. If your GPS device has assisted GPS, it can send the little bits of GPS signal that it receives to an assistance server on the Internet. The server is thousands, if not millions, of times more powerful than your GPS and, in theory, can paste together your little bits of GPS data to figure out your location. Naturally, to communicate with the assistance server, your portable GPS device will need access to the Internet. In the case of the 6110, Internet connectivity is via your mobile network, which is where the Internet data charges come in.
Avoid getting charged in the first place
We were understandably very keen to get cracking on our review of the 6110, so the first time we fired up the Navigator application -- it's activated by pressing the compass button below the five-way control pad -- and were presented with a few obligatory setup questions, we just blindly clicked Yes to everything. Don't do this. This is not some software licensing agreement where you just click Yes and go on your merry way without reading the fine print.
One of those Navigator start-up questions was "Access point is required for secure position. Define now?" By selecting Yes instead of No, we set ourselves up for the data charges that shocked us come invoice time.
If you select Yes, you'll be presented with a list of methods for accessing the Internet. At this point you can still avoid using assisted GPS, and the associated charges, by pressing Cancel.
But I've used the Navigator already...
Don't fret, you can still disable assisted GPS. You should also follow these steps if you aren't sure what you did when you first fired up the Navigator or want to make doubly sure that assisted GPS is turned off.
- Exit the application you're currently in on your 6110.
- Click the Menu button -- it's located underneath green accept call button.
- Then click Settings, Phone Settings, General, Positioning and then Positioning Methods.
- Uncheck the item Integrated GPS with Assist
- Uncheck Network based
That's it. If you want to re-enable assisted GPS, make sure you re-check the items Integrated GPS with Assist and Network Based. Also make sure that under Positioning Server you've defined a method for accessing the Internet under Access Point.
But isn't assisted GPS meant to be better?
Devices with assisted GPS are supposed to provide more reliable positioning when you're driving around the city canyons. They're also meant to be able to calculate your position even when you're inside a building. Both of these situations usually have your run-of-the-mill portable GPS device flummoxed.
Try as we might, even with assisted GPS on, we've never been able to get a lock on our position when inside a building, be it an office block, apartment or free-standing house. Even if this feature worked as it's meant to, we're not sure when we'd ever need it except for showing off in front of friends.
When driving around Sydney's CBD, the 6110 suffered the same problem as all the other portable GPS devices we've tested, regardless of whether we had its assisted GPS off or on. We'd be driving along George Street, for example, and one moment the 6110 would be happily tracking our progress and the next it'd believe that we'd teleported ourselves onto a parallel street or up some dark, dingy alley.
So, we effectively spent upwards of AU$50 for nothing.
Editorial comment
We're fine with extra functionality. It's what gets us going in the morning and what, in the end, CNET reviewers are paid to test. What we don't like, though, is functionality that adds little benefit to a product. It riles us that this feature can end up costing users a fair wad of cash and they won't know it until they get their first bill. But what we find particularly irksome about the 6110's assisted GPS feature is that it's hidden. The only mention of it in the manual is this line on page 18:
"Your device supports assisted GPS (A-GPS) service which utilizes packet data connection, and your network operator may charge you for this according to your network subscription. Contact your service provider for the correct internet access point and charges related to the service."
There's no mention of how it gets activated, what it does or, importantly, how to turn it off.
Granted, as professional product reviewers we should have paid more attention when starting up the Navigator application for the first time. And the alarm bells should have been tolling at full blast when we were presented with the option of selecting an Internet access point.
Nonetheless, if we can be suckered into paying AU$50-plus in data charges, we're sure that more than a few 6110 Navigator owners have too. We'd love to hear about your experiences with the 6110's assisted GPS feature. Just leave your comments below.
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brendanb
27/08/2007 06:28 PM
With respect, by your own admission you blindly turned on a feature without a) actually being sure you needed it, b) ignoring the screens that likely warn you of possible data charges and c) lay blame at the feet of the mobile manufacturer, that the feature carries data costs, yet isn't actually enabled by default. So unless the above feature is enabled, it's hardly an issue. If the device actually warns that data usage might occur as part of the steps, then the entire article is a bit off base. Just a thought.
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jaday79
28/08/2007 03:28 AM
I have had the same problem with my N95 that i got last month. At no time did vodafone tell me that using the GPS would attract data chargers. They told me it was free, but when i got my first bill I was charged $60 for data alone. But I have found that the GPS on the N95 does work in doors (not that you would need it too).
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jono1san
28/08/2007 07:46 AM
Maybe this is more of a comment on the ridiculous amount Australian carriers charge for data usage? These features are probably included with the assumption that you're in a country like the US where phone plans routinely come with either very cheap data or a set number of free kb every month.
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aeon
28/08/2007 01:31 PM
I'm pretty sure the main benefit of the AGPS is that it will speed up locking on to satellites. It can take a good couple of minutes with it turned off, but with it on, apparently (I haven't tried it), it will lock on in seconds. This can be of benefit if you instantly want to get directions/find out where you are rather than waiting a few minutes.
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naushad
28/08/2007 07:41 PM
i am still waiting to get my first bill as i am on 3 - 49 $ package... yet to see the surprise !!
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Pure-Princess
29/08/2007 10:46 AM
Nokia were very smart in marketing this product. It isn't a phone with GPS if you need to pay for it. Sad but true, stuff like this puts consumers off buying simliar products. one of the first GPS mobile phones was the Mio A701 which comes with FREE GPS and no extra hidden charges.
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strangeloops
29/08/2007 12:04 PM
The Navigator does have free GPS. Unlike the Mio, it also has assisted-GPS, which is not enabled by default. The owner has a choice: faster, more robust locking to satellites at a price, or "normal" GPS at no charge.
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monobeg
30/08/2007 02:31 PM
You can still use GPS on this phone for free. This article is wrong - A-GPS does not make the GPS more accurate, it makes the fix time faster. Plus, it doesn't "send" your information to a server - what it does is downloads the satelite locations off a server (which is provided for free as well!) Most phones and phone-PDAs with built-in GPS have this feature as an option. If you're on a good data plan it won't be a problem - otherwise turn it off! I'm very surprised that the CNET reviewers here didn't know what A-GPS was before starting the review, and then blamed Nokia for the cost of using it! Plus, the article doesn't even describe A-GPS correctly even after they apparently researched it! I'll be taking CNET reviews with a grain of salt now.
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Gavin Fielke
30/08/2007 03:16 PM
It just goes to show that if you look at the setup routine of any software you will be able to make it function more effectively for you. I say a big sucked in for getting penalised for saying yes too everything. Do you do this with other things in life? if so Can you give me a million Dollars? Was that a yes I heard?
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Ava
02/09/2007 10:11 AM
This article was very useful. I know many people who just got this phone and we have all ensured that we have turned off assisted/network GPS on our phones as we were confused as to how to define an access point etc. I don't care as long as I am not paying extra quite frankly!!!
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uploads
03/09/2007 05:03 PM
A poorly written article, poorly reserched. You stuffed up and then go on to blame someone else. You would sound much more professional if you just went on to explain the situation without bagging Nokia. AGPS is a feature I see benfit in and am happy to pay for. Just because you aren't doesn't mean it's a useless feature. I'm with 3 and pay $22 per month for 500mb of data. I use data for all sorts of functions daily and have yet to use anything close to 500mb. You say you got a $50 bill but you don't mention the amout of data you actually consumed. There are so many issues I could go on all day. Your acticle would have been better if you had simply pointed out the consequenses of not reading the manual, shopping around for the best phone (data) plan etc.
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whyibother
04/09/2007 12:24 AM
God you lot have missed the point. The article was posted to give us a heads-up on what happens when Mum and Dad buy one and don't understand what the hell Assisted GPS is. I bet not many people do and they'll all be whining to their carrier when they get the bill. Who the hell scours the net researching "features" and how it all works. A lot of people just buy the phone turn it on expect it to work and that's it. If Nokia want to sell in an Australian market they SHOULD provide documentation relevant to the Australians not a friggin overseas relevant manual. That's just lazy. The article was also not intended to be a training manual on the ins and outs of GPS. Thanks for the heads up CNET I would of copped a big bill if it were not for this.
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shane91
04/09/2007 06:30 PM
AHHHHH so thats were my money is going ... thnx
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Emma G
04/09/2007 08:06 PM
Thank you CNET there is not another article on line like this. I checked with my service provider & heck the author was spot on. Saved me time and money THANK YOU p.s. I spose I can be classified as a "mum & dad" who doesn't know what assisted GPS is even though i'm mid 20s F ;-)
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aranciata-oz
05/09/2007 06:07 PM
Thanks for this brilliant informative article. I too maxxed out my 6110 with excitement last Saturday, going all across Sydney to Penrith and back - it was brilliant (OK, no inner city travel which the authors struggled with), and boy was I frightened when I discovered here that I might have to pay for it. I just rang my provider 3, and to be honest, the tech assistant had little idea (3 are normally very good in the service area), only to say: - yes, you can be charged if you access the Internet for GPS - but she could not elaborate how much, except to say it was "$ per Mb" - from what she saw on my statement for 01-Sep, there were no data charges, which indicates my "assisted GPS" wasn't used, but thanks to CNET, I've disabled it anyway. Thanks for the excellent warning CNET - basically, GPS is still free for me, so long I don't use the assisted GPS (which you say is useless anyway). I will inform 3 to be more upfront with this in future.
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bev
05/09/2007 07:02 PM
I too went ahead and started using my navigator blindly without looking too far into cost etc. I have a couple of bills so far and the charge is as far as I can see only 22c each time I use it, so its not too dear but I have disabled it anyway and see how I go. Thanks for the advice CNet, but this should be readily available in the instructions. Bev
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kloe
17/09/2007 07:55 AM
I am thinking of buying the nokia navigator and was happy to read the advice of CNet about the costs that could accur. To know I can have AGPS on or off is good as this was the only thing that was a worry to me .I like all the features on this phone and will now go ahead and get one . ps I'm a mum and a gran, and thanks again CNet
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kate707
19/09/2007 04:15 AM
Thanks CNet! I received a 'free' 6110 from Optus, knowing there would be a catch - I'd assumed needing the net for the GPS was it... Now I discover I don't need the net at all - I had just accidently activated it whilst thinking that answering Yes to: "Access point is required for secure position. Define now?" was a REQUIRED setup step! I managed to cancel (I got scared!) at it asking me how to connect to the net - I don't need a GPS that much I thought, but I had already activated it! I have never used my GPS to this day, as it kept asking for a net connection and I kept cancelling. Thanks to your article, I have disabled AGPS and presto! Now I have GPS I can use. BTW: to some of the responders: I'm an IT professional, an experienced Nokia owner, I try (like many people!) to avoid user manuals wherever possible and I thought this was the standard functionality of the phone - BECAUSE of how it was presented to me. I had no idea that this wasn't required for the GPS! I think this article provides a handy warning and simple instructions. A timely warning - if CNet's experienced reviewers can be misled, perhaps it was as subtle to turn on as they said (I believe it was), and how many people do you think are less experienced than these reviewers and have been given one of these 'free' phones?
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Judestar
23/09/2007 11:13 AM
I made enquiries at Vodaphone and Optus regarding plans or purchasing of this phone and asked the question straight out, "Was there any cost involved in using the GPS" at both stores I was told it was free. So at store level I wasn't informed about assisted GPS and the associated costs. Thanks for the information, I will be telling everyone about this.
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shell
30/09/2007 08:23 AM
When I purchased my 6110 from an optus store I too was told there was no cost involved in using the gps feature. When my phone arrived in store the girl behind the desk was very helpful and set up the phone for me including the navigation. To my surprise I was charged for using the gps. I think I will be taking my bill back to the store and asking for them to pay the navigation portion!
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jaginoz
17/10/2007 09:57 AM
It serves all of you (at CNet) right for 'not 'reading a simple thing as a 'users manual'. You don't really expect someone else to set-up something as personal as your mobile phone, in this day and age, do you? If you like? And as far as 'Shell' is consined, I can set-up your next ATM card, or for that matter, I can set-up your next 'Home-loan'! What do you think about that? Or an IT professional who claims to be an, "experienced Nokia owner" who's scared to activate a feature on her/his Nokia! What decade are you people leaving in anyway?
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Venator
19/10/2007 04:31 AM
It might make yourself feel a little better by criticizing the article, but the whole point of it is in the title, "watch out for data charges on your gps phone". I'm not sure why there are so many self appointed editors out there, and why they are so hypercritical, but the article has raised the awareness about something that may unnecessarily cost users cash, and therefore done its job. Seeing as though Nokia has recently posted a $2.3 bn (usd) profit, I'm pretty sure they and any other telco's won't feel the pinch too much if the broader community is a little wiser about where their cash is going.
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luckyhuynh
26/10/2007 04:16 PM
Does 'brendanb' be work for Nokia? Just a thought ;)
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TerryS
29/10/2007 06:55 AM
Thanks for the heads up, C-NET, I've been unaware as many others were I guess, just came back from o/seas to a $650 Mobile Bill, used the London and Paris maps on my 6110 extensively, not to mention the prior 2months in Oz, running my GPS daily , AGPS is now definately DISABLED, I should read your reviews more often. Thanks once again
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northernblue
11/11/2007 11:29 AM
Thanks for the heads up. I've yet to recieve my first bill, so I will have to wait to see what sort of charges I get. Oh by the way, I don't even have a digital watch, so from me a big thanks for making me aware of this.
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thinker
12/11/2007 02:49 PM
Thanks for the heads up Cnet. No matter what others say you guys should be really happy for warning us all. Like many others said, at the stores they say "yeah GPS, its free" until we get the bill and get so pissed off. To people who love to critize and feel important remember: "It is nice to be important, but it is more important to be nice" Thanks again cnet I will make everyone I know aware of this hidden trap.
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skris88
12/11/2007 08:04 PM
Can CNET do a test and quantify how much the charges are (in megabits, since different carriers charge differently)? Thanks!
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phoenix_frozen
20/11/2007 01:51 PM
To play the Devil's advocate: a) it's unfair to blame Nokia or the operator because you didn't read the prompts when you started using the phone b) I have an N95, and I find that A-GPS makes a huge difference to my lock-on time, from nearly a minute down to around 20 sec IMHO, this serves as a restatement of the standard warning given by all computer people to all non-computer people: "don't just click yes! read the dialog first!"
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Bruce
24/11/2007 09:44 AM
I only stumbled on this by accident. Thanks for the heads up. This sort of commercial trickery shouldn't be tolerated.
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doogs
30/11/2007 02:04 PM
I have a honeymoon period on my Optus plan which includes free data for a while. Lucky I read your article before it starts to cost me. On another note I've been told that the N95 navigator can't operate in GPS mode unless it's connected to the phone network, ie you can't use it when you don't have phone coverage. I assume that means it will cost you to use it as a GPS. Optus actively discourage customers from buying this phone by the amount they charge for it, presumably because it ties up the network when in GPS mode.
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doogs
30/11/2007 02:05 PM
I have a honeymoon period on my Optus plan which includes free data for a while. Lucky I read your article before it starts to cost me. On another note I've been told that the N95 navigator can't operate in GPS mode unless it's connected to the phone network, ie you can't use it when you don't have phone coverage. I assume that means it will cost you to use it as a GPS. Optus actively discourage customers from buying this phone by the amount they charge for it, presumably because it ties up the network when in GPS mode.
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doggone
25/12/2007 02:56 AM
I believe the N95 doesn't even have built in maps but pulls these off a server via the internet in real time during use. Thus this phone pulls way more that the 10kb per use the 6110 does in AGPS mode. the N95 is basically a glorified web browser using the nokia version of google maps, using the GPS coords from the hardware almost like a URL.
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modraa
29/12/2007 01:07 PM
I bought my 611 for the express purpose of using it in the Country, I am not that silly that I can't figure when I am on the net, I believe it to be a great device, I knew when I bought it it would not work properly on satelite in a building, I have just had a long ear bashing from my daughter as I am seventy about your column I know a lot of people are stupid and don't look at these things however I have been caught before on tricks of the net to get your money so was well aware of this when I purchased this phone. I could go on and on but won't it is an excellent device, and certainly outstrips the other options whereby full coverage is not given in fact optus for instance only works north of the river I live south of the river in Perth this phone works everywhere I want it to on the GPS in the Country we don't all live in the middle of Sydney Fran Wilson
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gerry911
31/12/2007 07:40 PM
Optus just refunded 10 bucks for internet access, to do with GPS, I have now switched it off using your prompts, thanks
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OZBMX
06/01/2008 01:14 AM
cheers guys, didn't cause me a problem, as I was aware of it, because of this article. I ask multiple phone shops and a couple friends regarding data charges, all said their were none, only place I heard it. Also I'm testing the phone on my prepaid first, I also have experience as the above "it professional", and you really do get into that drone feeling of yes yes yes, so I understand, and even then I did read it through as a result of reading the article, no comments regarding charges in the activation question I clicked no to one of the questions and was never asked regard the net connection, I just double checked it, and noticed both agps and data base were ticked, I did not agree to this, I suspect this was defaulted... anybody confirm prior to use. I think this has been slightly overlooked personally, which worries me. Anyway cheers guys, Ive been reading your articles on a number of phones prior to purchasing anything. Other than this slight oversight on behalf of who knows, I believe it's an excellent phone.
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Joanna
14/01/2008 04:01 PM
I just got a 6110 on my 3 plan the other day, and my boyfriend got one yesterday, and neither of us recall the nav asking us any questions on the first use, and we both normally read those things very carefully. Another note - we both got the in car holder free, a lot of people/reviews are saying you have to buy this separately...
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vigilante
20/01/2008 10:42 AM
Thanks for warning people about this "fraud". The telephone companies and their employees are deliberately not telling consumers about hidden charges, and using words and phrases in confusing and deceiving manner, that only IT professionals can understand, (about 10% of customers). I always read instructions before using any device, and most of the times they do not clearly explain how to disable such features. Thanks again for this warning.There should be more people like you.
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shining_tiger
20/01/2008 06:32 PM
I don't think it was "unwittingly", as my husband just got this phone today, and I was looking online about the accompanying PC software as I could not get 6280 software to work. I stumbled across your article, so checked his phone because he really needs the GPS for work. Lo and behold! the assisted GPS was on and no-one had turned it on! I think it is on as a default! I would think that was the idea of the sneaky telcos!
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Barry
04/02/2008 03:46 PM
2 good points here firstly the reviewers at CNET don't seem to be very technical and clearly do not read instructions. I question how you can add value to a review being regarded as an 'expert' After all, this is the job description for some at CNET. The other is that, the average consumer should be careful since we all know that hardly anybody reads those warnings. For a techie those questions are more of a choice rather than something confusing. Come on people you can't just be lazy as in not read a manual and expect to get the best value. At least read the manual then comment.
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Visa46
12/02/2008 06:07 PM
i just purchase this phone and i understand this issue i dont usually read the books that come with phone but for some reason i felt a nagging reason to do so in the case of this phone but still the gps costs me money even with assisted and network based gps off i get Adone with the key synchronzation that comes up every time i start the gps
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rickjames
25/02/2008 05:53 PM
well i got mine a couple a weeks ago and not only did it prompt to use internet for the assitided gps, but there was a sheet of paper from nokia outlining AGPS and how to turn it on and off and its default setting is off, really not all that hard to read a sheet of paper telling u about it so everyone saying its a fraud or trickery how bout u read the slip of paper first
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Nightrider
10/03/2008 01:41 PM
I was surprised not to see a deactivation charge from the telcos, thanks for the good advice. Guess they really hiding this one.
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andypandy
15/03/2008 08:18 AM
Just got a 6110. Did some research on the internet 1st before getting it as an upgrade on vodafone. The operating manual makes it completely clear that this function can be turned on and off at will and how to do it. Nothing is hiden. Vodafone quickly answered my question about relevent wap charges using A-GPS. Internet research will quickly tell you that A-GPS is a network chargable feature. How anyone can not realise this is beyond me, or do people just buy things without having any idea what they are buying.
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Gabriel
28/03/2008 12:28 AM
what a good helpfull aricle. Before I read it, I was looking at shops yesterday at Nokia 6110.I asked a specific question : would it cost it to use that phone for the GSP. One dealer said yes and the other said no. They did not explain what the article did. Reading the manual? of course every thing is written somewhere or I should say hidden somewhere. No excuse forr not HIGHLIGHTING costly point to cosumers
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Arif
01/04/2008 03:17 AM
Thank you all. I was surfing around the net for all this stuff. Now I am going to buy N82. Thanks a lot.
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mitch_2473
01/04/2008 01:47 PM
What if u go in to the navigator, go to options, scroll down to settings, go into extras and on Network Conection select do not allow, and for access point select none. Will this also stop it from costing money to use??
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MEEEEEEEEEEEEEE!!!
04/04/2008 02:29 PM
so does this mean that if we dont press yes after that question we dont have to pay for gps?
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all2bear
05/05/2008 02:34 PM
We are with Vodafone and we're not getting charged for the GPS. It works just like the car GPS and thats for free.
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lastivka
08/05/2008 10:49 PM
Some of the earlier comments seem to have come from 'plants' from the mobile carriers that rip people off. I am grateful for the CNET article, I and only have contempt for the comments from people who try to protect their industry - which is base on ripping off Australian consumers. Perhaps the story would be much more 'transparent' if the people commenting would acknowledge that they are empolyees of the mobile companies that are involved in the anti-public interest activities that the ACCC has already identified.
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MJD
27/05/2008 09:20 AM
thank you for this review. i have just bought this phone and will be dis-abling this feature soon. I will be very interested to see if this phone can help me navigate in western QLD. cheers
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Tomasso
29/05/2008 07:17 PM
I knew how to turn off the AGPS and did turn it off. Then last month I had to go to NZ. I installed NZ maps. The maps are bad. Really bad. New Zealanders are very angry. Route 66 is no good in NZ. Maybe one day it will. NZ maps do NOT navigate, and lack most street names and lack many minor streets. Good thing I was only there for 24 hours!!! Worst of all, by installing Nokia Maps, the AGPS got turned on again. I didn't find out under after I got my next bill. 10c a lock isn't much, but what would have happened if I was driving in the CBD and tunnels and lost lock over and over again?
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yamzin
02/06/2008 02:42 PM
Well I'm glad I've read the article, I am always careful at reading manuals and I possibly would have picked it up myself, but the disturbing thing, is that when I picked up my phone form a retail outlet, one that sells phone for 3 networks... before they handed it over, they very specifically gave me instructions on how to set up the gps (unprompted, I hadn't even asked for instructions) and they very specifically said, you will get a few prompts come up, you should just say yes to everything..... well wouldn't I have been a goose if I followed those instructions...
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tester
06/08/2008 09:18 AM
Incredible! So many readers seem to be grateful - and yet it is clear, that the reviewers dont have a clue what they are writing about. The article is completely wrong - they didnt even get what a-gps is. I am surprised that cnet hasnt taken it off the web since it is very misleading.
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Paul F
23/08/2008 08:29 AM
The instructions to turn off are rather confusing: "Uncheck the item Integrated GPS with Assist" Yet I have "Assisted GPS" and "Integrated GPS". Can anyone shed some light on which one is the "free" method of using GPS on the 6110? Cheers!
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