Navman MY500XT

Improved, but still deeply flawed. We'd suggest checking out the lesser fruit from the Navman tree first.


6.8
CNET Rating
1.9
User Rating

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About The Author

CNET Editor

Derek loves nothing more than punching a remote location into a GPS, queuing up some music and heading out on a long drive, so it's a good thing he's in charge of CNET Australia's Car Tech channel.


Design

The one thing we couldn't complain about with last season's Navman S-Series models were their looks. And with 2009's top-of-the-range MY500XT, many of those design cues, such as the flush screen and the strip of real metal along the back, have been carried across.

Like the other members of this year's MY rangethe 3.5-inch MY30 excluded, of course — the MY500XT features a 4.7-inch display. Unlike those models, however, the XT's screen is not only flush and glassy, but is the first dedicated GPS device to feature a screen with capacitive touchscreen technology. This technology is part of the reason why everyone's favourite smartphone, the iPhone, is so responsive, and it means that the XT is less likely to confuse a push with a scroll than its siblings and predecessors.

That said, it's neither as responsive nor as foolproof as the iPhone. So, if you find the standard swipe to scroll interface too fiddly and error prone, you can always switch to the more proletarian button scrolling set-up. The glossy screen is prone to reflections in bright daylight and drivers wearing polarised sunnies may think they've slipped back to the psychedelic '60s.

When we can see the screen, we're still fans of the stark white — almost modernist — map screen. Instructions and map detail are easy to see, although it may not be immediately apparent to all that there's an info box hidden away on the side of the screen or that tapping the map allows for quick access to volume settings. Despite its top-of-the-range billing, the MY500XT doesn't feature a faster processor, consequently many animations, as well as manual map zooming, are slower than a turtle on Prozac.

The main menu features a grid of good looking pastel coloured icons, but the layout is far from ideal, with items like traffic and settings requiring a scroll or two to get to. Keyword destination entry makes a welcome return and is an order of magnitude easier to use than the usual entry method requiring a suburb, followed by a street or point of interest. Although with popular street names, such as George, it's still necessary to enter a suburb or postcode entry first, unless you find scrolling through a list of a thousand George Streets a particular thrill.

Features

With traffic messaging, music playback, an FM transmitter, guide book info, Bluetooth hands-free, text-to-speech, camera warnings, lane guidance, junction view and 3D landmarks, loaded to the gills is an accurate descriptor of the MY500XT's feature set.

The Wcities and Lonely Planet guide book info for points of interest may be nice to have if you're out of town and wondering which of the Big Banana or the Big Pineapple is a better destination. 3D landmarks on the other hand are a nuisance, especially in the CBD, where even in semi-opaque mode they obscure roads.

Given our trials and travails with the S300t's FM transmitter, we weren't exactly looking forward to testing this part of the XT's repertoire. Thankfully, Navman has turned the power up a notch or two and, assuming the right frequency is chosen, static shouldn't be an issue unless you're crawling from the CBD canyon. Unfortunately, that's the only item on our gripe list that's been fixed. Despite the presence of a microSD card slot, music must be loaded on to the device via the NavDesk computer software.

Once indexed, music selection is a royal pain and the act of changing tracks is not a feat to be attempted at the traffic lights. There's no shortcut on the map screen, so even pausing the music requires entering the main menu, scrolling down to the Music item, finding the pause button, going back to the main menu and exiting back to the map screen.

Similarly annoying are the school zone warnings, for which an annoying ping assailed our ears whenever we dared venture within a 500-metre radius of a school, regardless of the time of day. The alerts for the red light and speed cameras are markedly better as they only chirped up when we were actually hurtling towards one, although some cameras are incorrectly entered as only being in operation on one side of the road.

Hands-free calls via Bluetooth worked passably for short conversations. Calls, which only play through the built-in speaker and not the FM transmitter, sounded a little shallow and tinny, while the microphone's lack of sensitivity required us to raise our voices to the point of shouting. Try as we might, we were unable to Bluetooth configure data connections with any of our phones; consequently the TrueLocal and Google point of interest searches went untested.

Performance

Despite our first journey into Sydney's CBD being a foray into a GPS positioning black hole, in the main the XT performed as expected with just the occasional instance of signal drop out and confused bearings in the city. Route calculation times were also predictably decent and the routes, while far from efficient, got us to our destination. We did have to ignore the old illegal or impossible turn along the way, though.

The MY500XT comes fitted with the latest set of Navteq maps, which, as we've discovered before, suffers from a lack of traffic restriction information — no right turns, road barriers and the like. Like junction view, Navteq's lane guidance data is limited primarily to highways and motorways. Text-to-speech spoken street names make a fair stab at pronouncing Aussie street names.

With the traffic messaging antenna built into the charging cable and a lifetime Suna subscription on board, the XT can warn you of and route you around traffic incidents ranging from crashes and congestion to special events and road works. It's a great theory, but in practice it's far from perfect.

Sometimes we drove through phantom events that had either cleared up or were yet to actually occur, and in other instances we drove smack bang into a jam that had yet to make it on to the system. To get an overview of possible incidents on your route, you can either scroll through a long list of potential delays or spend a few millennia zooming in on the map and attempting to tap on the correct parts of the right icons.

Conclusion

This year's range topper in the Navman line-up is greatly improved over its predecessor, but it's still greatly flawed with the glare-prone, psychedelic screen, tedious music interface and annoying school zone alerts the lowlights. If you'd love a Navman, look further down the food chain; if you want your sweet tunes via FM, check out other brands.


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Navylark
1
Rating
 

Navylark posted a review   

The Good:You must be the Duty Comedian

The Bad:Get back to basics & start again or get out!

Thank the Lord I never had to use this useless crap in the Navy. No good for a Left-Hander. Cannot understand the stupid so-called computer language. Will not add to favourites (What favourites) It kept changing its mind and tried to keep sending me back home when heading away.
Phoned on the 1300 number, was given a number to remember and then discovered that I was talking to someone in Manilla. Three emails to HQ in New Zealand telling them that I wanted to return it within the prescribed 60 days if I did not like it. Guess what....not one answer.
DO NOT WASTE YOUR MONEY ON FALSE PROMISES!!!!

 

Ozdogs posted a comment   

My navman my500xt lasted 5 months & one day just froze was sent to navman under warranty they had it for 3 months I just got it back today
the service was completely **** I never will buy another navman again & hope that every one does the same

dropbear
1
Rating
 

dropbear posted a review   

The Good:?

The Bad:worst customer service ever experienced

for the victims of a Navman product: I just found out that "Navman" is only a trademark registered by MiTAC...so to overcome the barriers they built with their dodgy business structure you better send your complaints straight to Mitac Australia PTY Ltd, U 2 U 2/408 Victoria Rd, Gladesville NSW 2111

..if you want to avoid to become a victim: don't buy!

Truckie
1
Rating
 

Truckie posted a review   

The Good:Youv'e got to be joking!!!

The Bad:This unit is an unrealiable piece of sh*t

Purchased it for our prime mover.
It only lasted from Brisbane to Melbourne and then completely crashed whilst travelling through Dubbo.
Contacted the Navman agent.
Teleplan Australia at Regents Park NSW.
Their response was that even in an express bag it will take three weeks to repair.
Are these things that faulty.
So I sent an email to Teleplan Australia and still have not received a reply.
This unit has been used for around 2,500 ks and is totally useless.
Recon I will stick with the street directory, at least it won't crash.
I even tried to reload the maps as per instruction supplied by Teleplan, but this piece of crap will not accept them.
All you get is a major headache trying to sort this crappy piece of technology out.
YOU HAVE BEEN WARNED!!!

Personally they should replace the faulty units with new ones THAT FUNCTION CORRECTLY and DON'T CRASH!!!!!

 

truckie posted a reply   

Another point I need to make.
Teleplan according to their telephone message ( and it's a long one ) require a $90.00 non refundable fee for looking at any unit.
Why the hell should I, the customer have to pay $90.00 to get a two week old unit repaired???
I have already forked out over $400.00 for this so-called new unit!!
I have now fitted the old S45 in our prime mover as at least it is partly accurate.
Would I purchase a MY500XT again?? NO!!

 

truckie posted a reply   

Just heard from an associate who also has the MY500xt.
I will not put his comments here, but I will say at least he got about three months use out of it before it crapped itself.
I gave him all the details of whom to phone etc.
He rang back to say that the 45 minutes on the phone to navman was a bloody waste of time, all he managed to get was a RMA number.
If these units are not fit for "commercial" use, why sell them??

Willem
1
Rating
 

Willem posted a review   

The Good:?

The Bad:everything

...should have bought this piece of crap from Harvay Norman or similar shops, but I redeemed my points... now I try to get my points back ...what a nightmare: Navman says they can't give my points back and this Westpac-Altitude rewards company don't want to cooperate...never ever will I redeem points again for a product I never tested before and never ever will I buy a product from Navman again......

Murphy
1
Rating
 

Murphy posted a review   

I owned another brand of GPS while living in America which I absolutely loved. Upon returning to Australia I wanted to get a GREAT GPS unit. I had a gazillion loyalty points on my credit card so decided to redeem almost all of them for the 500XT. I was so looking forward to having a GREAT GPS unit.

In reality, this is the worst GPS unit I have ever owned. I didn't know that a GPS unit could cause me to be so angry. My list of criticisms is very long. The maps are just plain wrong such a large percentage of the time. I can't tell you how many times it has told me to go the wrong way on a one-way street. I could easily spend an hour just listing my most serious complaints about this product. I find the user-interface cumbersome at best and nowhere near easy to use.

I am in the process of trying to get it returned and I am sorry to say I personally will never consider a product from this company again. I can't remember hating a product as I've learned to hate this unit.

WestAu
1
Rating
 

WestAu posted a review   

The Good:Not a lot

The Bad:Touch screen and software interface

Friday : Bought from Harvey-Norman, came preloaded with WCities and Lonely Planet guidebooks for whole of Australia and 3 years free map updates. Top of the range model. Great I thought!

Came home and started playing...

Touch screen was next to useless. It either didn't work very well (especially near the edge of the screen) or it jumped two or three screens.

Went on-line and updated to the latest maps, no problems, but when I restarted the unit I got an error message "Some maps failed to load correctly" and all but two (Perth & Sydney) of the Guidebooks had disappeared. Tried to reload from Navman website and found that I was now asked to pay for them.

The computer software interface program (NavDesk) is very poorly designed. I'd go as far as to say that it was very amateurish.

Saturday : Took the Navman back to Harvey-Norman. They replaced it with a new unit, without any fuss.

Got home and the new one had exactly the same problems.

Sunday : Took the Navman back to Harvey-Norman. (this was getting tedious) - the staff there were excellent and let me replace the Navman with a Garmin and it's working great.

In conclusion : DON'T BUY NAVMAN !!!

 

WestAu posted a reply   

Follow up : Emailed Navman Support on the 3rd August with my concerns/problems - Still awaitng a reply on the 16th.


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User Reviews / Comments  Navman MY500XT

  • Navylark

    Navylark

    Rating1

    "Thank the Lord I never had to use this useless crap in the Navy. No good for a Left-Hander. Cannot understand the stupid so-called computer language. Will not add to favourites (What favourites) It..."

  • Ozdogs

    Ozdogs

    "My navman my500xt lasted 5 months & one day just froze was sent to navman under warranty they had it for 3 months I just got it back today
    the service was completely **** I never will buy an..."

  • dropbear

    dropbear

    Rating1

    "for the victims of a Navman product: I just found out that "Navman" is only a trademark registered by MiTAC...so to overcome the barriers they built with their dodgy business structure you better s..."

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