Netcomm NB9W ADSL2+ Wireless Broadband Modem router with VoIP Gateway

By David McAmis on 03 February 2006

The NB9W is a solid performer, combining a modem, router and VoIP gateway in one, making it an ideal solution for the home or office.

User rating:7.9

  • Good: Integrated ADSL2 modem, 4 port wireless router and VoIP gateway • Supports 802.11g • Built in security • Quality of Service (QoS) to prioritise network traffic • Easy setup and configuration • Computer does not have to be on to make VoIP calls • Works with any standard telephone handset
  • Bad: Configuring VoIP features can be tricky the first time
  • Specs: 802.11b, 802.11g, 802.3 • See more specifications
  • RRP: AU$299.00

Design
The NB9W is an all-in-one unit, with four Ethernet ports on the back side in addition to ports for your ADSL connection and two phone lines. On the back there is also an antenna for wireless access and a port to plug in the supplied 15 volt power supply. Like most routers, the front of the unit has a number of LED lights indicating connection status, network traffic, etc.

The unit does not include any brackets in the back for mounting and looks like it was designed to sit flat on a desk or shelf. Of course, the obvious advantage is that the unit is a modem, router and VoIP gateway all in one, so you will actually save space by not having three different boxes sitting around.

Features
To start, the NB9W is an ADSL2+ modem/router that features 4 LAN ports, with an 11g wireless access point built-in. The NB9W features switching between VoIP (Voice over IP) and your normal telephone service, meaning that you can select between either calling over the internet or using your home phone line.

And the best part is that your PC doesn't need to be turned on -- you don't even need to buy a special headset or phone to use for VoIP calls, as it has a port on the back of the unit where you can plug in a normal telephone handset. The unit also supports caller ID, call on-hold, call forwarding, call waiting and transfer as long as they are supported by your VOIP provider.

Setup is provided through a web-based interface, which is pretty standard these days and the initial configuration for the ADSL modem and router only takes a few minutes. The unit features preconfigured port forwarding rules for some of the most popular applications and games and is no slouch when it comes to network support, supporting a variety of configurations including VPN pass-through, making it flexible enough to be used in the home or office.

The VoIP setup can be a bit tricky the first time, but as long as you have your SIP server details handy it should only take you a few minutes to configure before you can start making calls.

On the security side of things, there is protection for denial of service attacks and 64 and 128-bit WEP for securing your wireless network. The unit comes with 64-bit encryption turned on, with the SSID name set and a security key already configured. To connect to your wireless network you will need to use the key shown in the user's guide or reset the key to something you can remember.

There is also a parental control feature that allows parents to restrict access during different times of the day based on a computer's MAC address. For example, if the rule is that your children can only play on the Internet for an hour after school on weekdays, you can lock down access using the web-based administration tool, based on the hours and days of the week. (Just make sure you change the default password to the console, otherwise they may change it when you're not looking!)

And a special mention has to go to the NB9W user manual as it is one of the better examples of technical documentation written for non-technical users. There are a number of glossaries throughout the guide and clear screen shots and diagrams, paired with step-by-step instructions that are well written and easy to understand.

Performance
In our tests, the unit performed well when making VoIP calls, even when other Internet-intensive applications were running at the same time. The NB9W features a "quality of service" algorithm to ensure that your voice calls get a priority over other applications and the unit performed well, even when making VoIP calls while streaming video and music.

On the wireless front, the NB9W provided a consistent, strong signal across a large area with no drop-outs or reconnections. The unit provided good performance for both an older laptop with an 802.11b wireless network card, as well as a new laptop equipped internally with 802.11g.

Over a three day testing period, the NB9W performed consistently under a variety of conditions and network loads, including heavy wired and wireless Internet usage, VoIP calls and a large amount of traffic between computers on the network. The unit's all-in-one design, VoIP features and solid performance should put it at the top of the list the next time you are in the market for a modem or router.

Topics: broadband, gateway, voip, wireless, modem, router, nb9w, netcomm, adsl2+, unit

Comments (38)

  • Johnno gave 2/10 on 04/08/2009 23:51 Report abuse

    • Good: Great when it works nice and compact
    • Bad: Overheats all the time causes dropping of calls and ADSL

    After a year started having problems with heat. No change to setup. Rang customer support got the standard have you tried upgrading firmware... Rang again 1 month later still no help. 2nd unit that has heating problems would not recommend to anyone..

  • Felix gave a review on 10/04/2009 12:44 Report abuse

    Gets very hot, sometimes ADSL drops off when recieve a call, then takes for ever for it to come back on line. quickest way is to either unplug cable from wall or reset

  • desan gave 10/10 on 21/03/2009 16:16 Report abuse

    • Good: looks good
    • Bad: VERY expensive VOIP calls

    Been using NB9W for about a year, my problem is that it switches to landline without any warning, got bill from telstra for more than $300. Had to reset it four times but it's still the same. Be careful make sure you go through VOIP.

  • dany gave 8/10 on 26/02/2009 20:40 Report abuse

    • Good: reliable even in tropics no probs with overheating,user friendly
    • Bad: power switch non existent

    used it for 3 years and never had any problems,easy to set up and does everything what it claims to do

  • chvsrao gave 2/10 on 17/02/2009 22:46 Report abuse

    • Good: None for wireless nor VOIP
      Works OK with LAN ethernet connections
    • Bad: Wirless doesnot work
      No tech support
      Use what you can do not expect any support

    Very Week Wireless signal. doesnot work more than four meters away.
    This modem has very poor design when it comes to antenna. The antenna will not screw on securely to the socket resulting in poor signal strength in the same room. After a couple of tries the nut holding the socket to the body has come loose and I can't take the antenna off as the sleeve holding it to the socket just rotates freely on the acrew. will never recommend this product to anyone

  • ninjaturtle gave 1/10 on 15/01/2009 19:05 Report abuse

    • Good: All-in-one device (I thought it was good to save space)
    • Bad: Lack of good support; poor design; VOIP always drops; Firewall does not work; Power supply melts with risks of causing a fire. And, because it's all-in one, it dies you lose everything.

      Definetly, do not recommend. I will not be buying Netcomm products again.

    Have had this device for 2 1/2 years. It's the second time it's power supply died. It melted, almost causing an accident. Unreliable, poor design, incompatible with lots of VOIP providers

  • teenee gave 7/10 on 11/01/2009 12:58 Report abuse

    • Good: *Easy to use
    • Bad: *prone to overheating causing drop outs - tilt at 45 degree angle to correct this
      *no power switch on the actual unit

    Router has been working fine for about a year then started dropping in and out when NOTHING had changed??!! I read that these units are prone to overheating and have now tilted mine 45 degrees as per chat room suggeston and it has suddenly corrected the NB9W drop out problem!!! :D Tilting router has saved me buying a new one, so am VERY happy! Will make sure I remember to unplug it in evenings too.

  • frank3 gave 7/10 on 26/12/2008 14:13 Report abuse

    • Good: reasonable good speeds.
      stable unit
      all in one.
    • Bad: on hot days requires rebooting.
      user manual ok, but confusing for layman (will need to rely on your isp to configure this unit). check with your isp before buying.

    good all rounder. i have had it for 7 months and has been reliable, except recently it requires daily rebooting. the unit appears to be running hot when it needs rebooting.

  • Atlas gave 9/10 on 11/08/2008 20:26 Report abuse

    • Good: -Allowed me to get rid of a bunch of "boxes" and cables due to all in one.
      -Got it up and running reasonably quickly.
      - Can use VOIP with Telstra (the box they supplied blocks it - they won't admit it [or the people on the phone don't know what you are talking about when you mention VoIP!]).
    • Bad: Had some problems with calls dropping out after I moved. Not sure if the problem was Telstra or the box.
      Power Supply box has fallen to bits - need to reglue it (i.e. It's popped open).

    Reasonably sound unit. About the 4th unit I've used. Had it over 12 months now. I've had no probs with reception as some have reported - however I use a 7db antenna that I purchased.

  • Shakira gave 8/10 on 08/08/2008 14:30 Report abuse

    • Good: Cheap and reliable.
      Stable uptime.
      Solid 3G coverage.
    • Bad: Nothing.

    Great machine! I like this router very much. Net Comm NB9W is the name of quality. My friends tell me that their are wireless speakers. So i check this experiment to run it wirelessly but it was not work but when i was do it for my xbox 360 wireless controller its really worked. I don't believe it that how i do this. Its very difficult procedure and its work on wireless internet service area only.

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