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Netcomm NB9W ADSL2+ Wireless Broadband Modem router with VoIP Gateway

By David McAmis on 03 February 2006

The NB9W is a solid performer, combining a modem, router and VoIP gateway in one, making it an ideal solution for the home or office.

User rating:7.9

Comments (38)

  • avgas454502 gave 1/10 on 26/06/2008 18:47 Report abuse

    Great when it worked. But boy you can count on Netcomm to let you down even when the tech guy gives you that tone of 'FLINCH'.

    • Good: When it worked... great. When it doesn't... you are on your own.
    • Bad: One day ADSL light goes off. Kaput. Contact Netcomm via helpdesk. No response. Phone Netcomm... Response? "Sorry cannot help you, buy another one, will cost too much to fix it."(tone indicated that the issue was known when described in detail.)" Unbelievably bad customer service and cannot help but think they have a known issue with overheating and are too chicken shi% to admit to it.

  • hax gave 4/10 on 15/05/2008 01:41 Report abuse

    this product does not mac filtering, unstable

  • fynster gave 9/10 on 11/05/2008 22:50 Report abuse

    i've had the nb9w for over a year now,it gets turned off every night,and I have had no problems with this unit,except the front face plate comes undone! and have to glue it back on!!

    • Good: the voip phone setup works GREAT, i'v got 2 phones attached and its a dream to use I always call overseas and have never had any major problems, overall a good unit
    • Bad: its a dreadful box 6 pieces,yes i had to replace a power cap. and its a shocking piece of engineering!!

  • Rice01 gave 8/10 on 04/05/2008 09:06 Report abuse

    Had NB9W for a couple of years. Got it mainly for the VOIP features and on the whole it has worked well.

    • Good: Web interface is good.
      Has gone for weeks at a time without requiring restart.
      VoIP voice quality good once settings are sorted out.
    • Bad: Cannot restore from backed up settings file - will probably have to do a bit more reading on forums.
      Took a fair bit of research to find optimal codecs and port settings.

  • thubleau gave 9/10 on 13/04/2008 08:29 Report abuse

    I have 3 netcomm units.
    The NB9w was easy to set up with my VOIP and ADSL2 service.
    I actually ditched the Telstra wireless modem that I purchased at setup because the VOIP would not work where as the NB9W connected after entering the correct configuration.
    It performs flawlessly like the other Netcomms I have used.
    I have stuck with this brand for a number of years now because they are a solid unit with no bugs to sort out unlike a number of other recommended brands which did not perform up to their advertising hype.

    • Good: Good solid unit once setup
    • Bad: I use a booster on the wireless side as the single strength needs to be carried about 30 metres to my back bedroom and the standard single is weak at this distance and drop outs occur.

  • paper shredding gave 8/10 on 30/03/2008 08:32 Report abuse

    works very well with me. Also did n;t find any problem. Using from last year. I think this is best of that given price range and completed all requirement too. I highly recommened that.

  • Julie gave 2/10 on 02/02/2008 17:33 Report abuse

    I cant even get mine to power up, is there some trick to it other than simply plugging in the power supply & turning it on? no lights, nada

    • Good: nada
    • Bad: some ppower would be good

  • GEC gave 4/10 on 31/12/2007 00:04 Report abuse

    Works ok - when it works. Have now had for 6 months and has had to have VOIP settings reconfigured 3 times as something seems to get corrupted. It just stops allowing incoming calls and does not automatically 'switch' over to landline. Have uploaded most recent firmware upgrade and now can not make outgoing VOIP calls. Each time this happens it is a major pain - ISP blames Netcomm. Netcomm blame ISP. It takes at least 4 hrs to get sorted. Signal strength is also quite week. Am currently looking for alternative. Bottom line, as a wireless modem router it has a week signal. As an all in one VOIP I have found it to be unreliable.

    • Good: All in one.
    • Bad: Unreliable. If you are going to buy I would suggest having a seperate (backup) phone directly to land line.

  • skmgold gave 4/10 on 29/10/2007 10:24 Report abuse

    This modem has very poor design when it comes to antenna. The antenna will not screw on securely to the socket resulting in poor signal strength in the same room. After a couple of tries the nut holding the socket to the body has come loose and I can't take the antenna off as the sleeve holding it to the socket just rotates freely on the acrew. will never recommend this product to anyone. Havn't had time to experience other features as I am still struggling to get the antenna properly fixed.

    • Good: All in one design
    • Bad: very poor antenna design and I have heard stories from others about the power supply heating up and melting

  • Nick gave 4/10 on 13/10/2007 14:08 Report abuse

    Poor signal strength even after repairing internal connection to antenna which had not been properly connected from new.
    Constantly resets itself, very annoying.
    Emailed Netcomm, no response. Wont be buying Netcomm again

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