Netgear DGND3700

Netgear's DGND3700 is quite the desirable bit of kit. It has fantastic wireless performance, and offers enough networking capability to satiate all but the hardest of the hardcore. Now, if only we could push that warranty just a little bit higher ...


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CNET Rating
5.6
User Rating

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Craig was sucked into the endless vortex of tech at an early age, only to be spat back out babbling things like "phase-locked-loop crystal oscillators!". Mostly this receives a pat on the head from the listener, followed closely by a question about what laptop they should buy.


A modified version of its WNDR3700, to include VDSL capability, the DGND3700 is currently the papa bear of Netgear's ADSL modem/router range. It can stand vertically, or the base can be detached for traditional horizontal fare. In a nice touch, there's a physical button on the front to turn off the wireless capability, along with the typical WPS button.

Specs at a glance

Firmware tested 1.0.0.12
ADSL2+ modem Yes, with VDSL support
Annex M Yes
3G modem Through USB
IPv6 No
Wireless protocols 802.11b/g/n
Dual band Simultaneous
Highest wireless security WPA2
WDS Yes
Ethernet ports 4x gigabit, 1x gigabit WAN
USB print sharing/storage Storage
Accessories Ethernet cable, phone line filter, phone cable

Connections

The DGND3700 is one of those rare modem/routers that comes with a gigabit WAN port, much like the Fritz!Box 7390. This means that come the NBN, you theoretically shouldn't have to turf your old modem to take advantage of the faster speeds.

There are otherwise four gigabit Ethernet ports and a pair of USB ports, which, when used for storage, can be shared via SMB, HTTP and FTP, or can act as a DLNA server. Unlike its competitors, Netgear doesn't support printers, UPS, 3G modems or USB pass through, but it does allow you to keep a whitelist of authorised devices.

Netgear DGND3700 rear

DSL line in, gigabit WAN port, 4x gigabit Ethernet ports, USB port, power switch and power jack. There's another USB port on the front — both are only USB 2.0, despite the blue colouring.
(Credit: Netgear)

UI and features

Netgear's UI is simple to use, but almost to a frustration. It actively hides the high-level configuration options, choosing to auto detect instead. Great for the neophyte; vexing for the advanced user.

Despite its general ugliness, it does provide excellent help down the right-hand side, though; something that we don't see often enough in modem UIs, although saving your settings is inexplicably slow. Just to change our ADSL password took 59 seconds.

Netgear DGND3700 UI

The right-hand frame contains useful contextual help.
(Screenshot by CBS Interactive)

There are a few features that stand out from the norm: content filtering is impressive, allowing you to block sites, ports, set a schedule for these blocks and even send email alerts when someone tries to access a blocked site. Little pubescent Timmy would no doubt be slightly bewildered that you knew exactly what sites he was trying to visit.

There's an automated router upgrade, although this didn't work when we tried it, dumping us back to the status page and forcing us to manually upgrade the router.

You can record the amount of internet traffic through the router, too, if you wish, allowing you to disconnect the internet or make one of the lights on the router flash orange once the limit (MBs or hours) has been reached. Those on TB plans will be out of luck here: the limit only supports six digits, locking you to a maximum of 999,999MB. We'd love to see Netgear go one step further, and throttle connections based on a MAC address, or refuse internet access to certain MACs should they exceed a pre-set, per MAC limit.

Performance

After analysing the spectrum with InSSIDer, an empty channel of either 1, 6 or 11 is chosen for 2.4GHz wireless testing. Usually, the router is restricted to the 20MHz band if the option is available.

We use iperf to determine throughput, running eight streams, with a TCP window size of 1MB and an interval of one second. The test is run for five minutes in three different locations, on two separate occasions. The locations are in the same room as the router: one floor down around spiral stairs and with concrete walls and floors, and two floors down under the same conditions.

The wireless throughput is tested using three chipsets (the Atheros AR5008X, Ralink RT2870 and Intel Ultimate-N 6300), and then all results are averaged.

2.4GHz throughput (in Mbps)

  • Billion BiPAC 7800N
  • Linksys WAG320N (2.4GHz)
  • AVM Fritz!Box 7390
  • Netgear DGND3700
  • Location one (same room, no obstructions) 107.5399.7069.2065.97
  • Location two (one floor down, some obstructions) 114.3366.3064.6354.37
  • Location three (two floors down, some obstructions) 44.9044.3038.2335.27

(Longer bars indicate better performance)

Hot on the heels of the Fritz!Box dominating our charts, the DGND3700 comes in and absolutely trounces everything else in the 2.4GHz stakes.

5GHz throughput (in Mbps)

  • Netgear DGND3300 v2
  • Linksys WAG320N
  • AVM Fritz!Box 7390
  • Netgear DGND3700
  • Location one (same room, no obstructions) 151.33140.6793.9792.5
  • Location two (one floor down, some obstructions) 100.9793.1092.692.5
  • Location three (two floors down, some obstructions) 4.50.4100

(Longer bars indicate better performance)

We've subbed in the Netgear DGND3300 v2 here, as the Billion 7800N isn't capable of 5GHz wireless.

Meanwhile, the DGND3700 proves that it's good at 5GHz wireless performance, too, even managing to connect to the Intel chip in our difficult third location (scoring 0.41Mbps, something that's not really viewable on the graph above). It's only the second router to be able to connect at 5GHz from this position, the first being the Linksys WAG320N, and even then only to our Linksys-branded dongle. The score for the Netgear above is over the average of the three chipsets, and is therefore affected by two zero scores where it would not connect — the score alone for the Intel chipset was 1.23Mbps.

Warranty

Netgear covers the DGND3700 with a one-year warranty; disappointing, considering the two-year warranty from Billion, and the five-year warranty from AVM.

Conclusion

Netgear's DGND3700 is quite the desirable bit of kit. It has fantastic wireless performance, and offers enough networking capability to satiate all but the hardest of the hardcore. Now, if only we could push that warranty just a little bit higher ...

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mcgyro
3
Rating
 

"All Round Disappointment"

mcgyro posted a review   
New Zealand

The Good:Looks

The Bad:Parental control, stability, range

The DGND3700v2 was purchased to replace an old Linksys. This was after reading the CNet review. Now I understand why the user rating is so much lower than the Cnet rating. The parental controls will not permit individual MAC address time/day based access control. Poor range resulted in the purchase of a Netgear Range extender; not required when using the old Linksys. On phoning Netgear help, I was informed that the access restriction issue was an advanced help issue and my advanced help 90 day warranty expired so an extra charge was required for any further help. I wont have anything further to do with Netgear as they have failed on product performance suppoer and user review.
It would be helpful if CNet would revisit their own reviews when there is a large difference between their rating and user ratings.

JeanS1 Facebook
3
Rating
 

"Parental control apps don't work"

JeanS1 posted a review   

The Good:Some functionality of parental controls via computer

The Bad:no functionality via mobile devices

I purchased Netgear because of Parental Controls - turns out the ipad and android apps absolutely do not work and I've found no reliable posts to the contrary. I'm very disappointed as it defeats the purpose of having the netgear when my old belkin worked just fine. Netgear you need to do something about this.

 

Glenina posted a comment   
Australia

I purchased an N600 as an upgrade for my old Netgear DG834N , which is good but struggles in the garage. What a disappointment. With a service of 4Mbps from Optus I could not watch ABC's iView 10 meters away. I analysed the strength of the signal and found it was weaker than my neighbours network signal. I reverted to the old DG834N and while the signal was not much stronger it was solid and did not drop out like the N600. I was able to stream the ABC without a problem with the old router. I sent back my new N600 thinking it was faulty. A brand new replacement arrived within three days, no questions asked. Unfortunately it was just as bad, maybe worse because the dropouts were more frequent. I tried different channels, turned off anything that might interfere but the old unit was always far better. I got great service from the technical support team but there was nothing they could do. The unit was not faulty, it is simply not as good as my old router. If you want to stream TV or movies from more than 6 meters away the N600 is a very risky investment.

JohnR9 Facebook
10
Rating
 

"Easy to install and tripled my download speed."

JohnR9 posted a review   

The Good:Speed.Good looking unit.Price.

The Bad:Faulty adsl splitter .

Bought to replace an older netgear modem that was a bit slow.440kbps it was speedtested at.This was easier to connect than original one and had no problems.Speedtest now comes in at 1350kbps.Tripled the speed in one go.Range is better around the house than it was previously.Only fault was supplied adsl splitter/filter did not work on phone line.Took it back to Officeworks and they replaced it.Bargain at $175.

tdimdad
4
Rating
 

"Connectivity OK but unreliable SW and illogical UI."

tdimdad posted a review   
Australia

The Good:Connections OK

The Bad:Software unreliable and illogical

Bought this router a year ago to replace an 8 year old Linksys WRT54G workhorse which I moved upstairs.
The internet connections are stable and fast. Wifi is slow to connect but OK.

Where this device lets down is in the management software. The UI lacks logic and you need to guess and search for settings. I'm also surprised that it actually contains *less* features than my old Linksys had. On firmware .17 I have:
- SSID is not hidden, but "hidden" broadcasts 'Other network'.
- MAC address filter list supposedly can exist without being enforced. Well, it's enforced even when the 'Turn Access Control On' is unticked. Besides, not all devices get through even when listed.
- I would need to set up groups with different permissions, e.g. "daytime only", "evening allowed", and 24/7 devices. Linksys had this, Netgear only one blanket rule for all devices.
- Parental control missing.
- 'Attached devices' list never up to date.

Overall I don't trust the software, and it has obvious bugs which hinder the proper management of your wireless environment.

raywhite929
9
Rating
 

"No problems whatsoever - it just works"

raywhite929 posted a review   
Australia

The Good:Works blindingly fast in 2 story brick house with lost of other wirless stuff

The Bad:Blue USB sockets SHOULD be USB3 not 2, nothing else

Simply brilliant - my IT Manager wanted to swap me two of his for my DGND3700 when I showed it to him - no way Jose
Best Netgear product I've ever had and easy to set up, less than 30 mins
No firmware issues - worked perfectly out of the box
It has restored my faith in Netgear

soulcamel
2
Rating
 

"Fault with router which tech support wanted me to pay to fix"

soulcamel posted a review   
Australia

Bought this modem 2 days ago as a replacement to our older netgear modem / router. It would not connect at all to our (working) DSL line - did a firmware upgrade - no luck - spent 2 days trying to get this to work. Tech support said modem was faulty and returned to store to replace. Second one eventually connected after firmware upgrade.

We have 3 printers connected via ethernet. The printers could not find the router and were set as a default 169.254.x.x address. My ethernet connected PC also ended up at this address, as did all other PC's connected via ethernet as a test. All other wireless PC's connected fine. Tech support wanted to charge to sort out the ethernet connection - didn't think this was fair. So, after 3 days of trying to get this to work, returned unit for a refund.

The tech support is prompt and good if you have a problem that follows their script. To get them to understand a more unusual problem is very difficult as they keep reverting to their standard support script.

JavisS Facebook
8
Rating
 

"An Excellent Modem/Router"

JavisS posted a review   

The Good:Ease of Setup and Use

The Bad:NOTHING

I had a Belkin Enhanced Wireless Router N150 which went kaput after a year. I bought the NETGEAR N600 Dual Band Wireless Gigabit ADSL2 Modem Router and was suprised how easy it was to setup. It did all the detection on the network by itself .. All I had to give was the ISP provided login credentials and I was online in under 15 Mts.

I did not have any problems in applying changes and saving the changes to the settings.. quite contrary to what I read in the reviews around the Net.

I will recommend this to anyone who wants a piece of mind from the market. I will HIGHLY recommend this.

hubartus
2
Rating
 

"Internet speed fine, but poor quality and lousy support"

hubartus posted a review   
Australia

The Good:Speed, set up

The Bad:Quality, usb ports fail, poor customer support

Easy to install, and improved my internet speed, but poor quality hardware. The USB ports stopped working after 6 months. I bought this modem primarily for hosting a USB drive so now its not fit for purpose. The support is non existent, i spent an hour being transferred around a Phillipino shared service centre where staff could follow process rules but not common sense. They wanted me to pay for advanced support so they could fix their faulty product. strange customer service indeed.

 

JudasG posted a reply   

If you still have the receipt try ringing Consumer Affairs on "1300 558 181" (in Australia). They will contact them for you.

 

Filo_slihP posted a comment   
Australia

I have this for more than 6 months now, been reliable, had a netgear dgn2000
before this 1. That was ok as well, but this new 1, shows a little more speed
when I go through a speed test on a site or on my ps3 network internet test.
I like how it can connect with my samsung tv, and ps3.

I also like the dual band in it. I have two laptops now and 1 of them uses the
5Ghz wireless N signal, the bad is that my new laptop doesn't pick the 5Ghz
signal. But it's been good so far connecting my 2 ps3s and laptop al in 1 either
wirelessly and/or ethernet cable together.

It was easy set-up, but I a trying to find out if I should upgrade my firmware
or leave it as it is. I know I upgraded the firmware on my previous netgear.
It wont be much of a difference I guess in performance, Probably just new features in the thing itself. Wish some well-informed tech-guy can inform me a little more if it's wise to upgrade firmware?.


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User Reviews / Comments  Netgear DGND3700

  • mcgyro

    mcgyro

    Rating3

    "The DGND3700v2 was purchased to replace an old Linksys. This was after reading the CNet review. Now I understand why the user rating is so much lower than the Cnet rating. The parental controls wil..."

  • JeanS1

    JeanS1

    Rating3

    "I purchased Netgear because of Parental Controls - turns out the ipad and android apps absolutely do not work and I've found no reliable posts to the contrary. I'm very disappointed as it defeats ..."

  • Glenina

    Glenina

    "I purchased an N600 as an upgrade for my old Netgear DG834N , which is good but struggles in the garage. What a disappointment. With a service of 4Mbps from Optus I could not watch ABC's iView 10 m..."

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