Nokia Lumia 920

Nokia's 920 is a good evolution of the Lumia brand, with a truly outstanding camera. Everyone could like this phone, but we see smartphone newbies enjoying its uncluttered design and ease of use most of all.


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CNET Editor

Joe capitalises on a life-long love of blinking lights and upbeat MIDI soundtracks covering the latest developments in smartphones and tablet computers. When not ruining his eyesight staring at small screens, Joe ruins his eyesight playing video games and watching movies. Twitter: @Joseph_Hanlon


If you've ever watched a poker match, you'll be familiar with the phrase "all in" — and holding the Lumia 920 in our hands, it feels like this is the message from Nokia. All in, everything we have, the best of our best. But is it enough?

Design

Nokia phones have always been easy for us to spot. The Finnish phone company, which was once king, has a knack for designing iconic handsets; phones that are easily recognised as Nokias from across a room. This is true for the Lumia 920, which looks a lot like the Lumia 900, which in turn looked like the Lumia 800 and the N9 before it.

Quick Specs

  • Screen: 4.5-inch
  • Processor: dual-core 1.5GHz
  • RAM: 1GB
  • Platform: Windows Phone 8
  • Storage: 32GB
  • Connectivity: 4G, Wi-Fi, GPS, NFC, Bluetooth, Qi wireless charging

The big difference here is that Nokia has opted for a glossy, smooth plastic finish for its polycarbonate chassis, rather than the rubber-like soft-touch finish we saw on the earlier models. For us, this is a minor misstep. The glossy finish looks great, but it feels really slippery, and although we haven't dropped our review unit, we wouldn't be surprised to hear many stories of dropped or smashed Lumias after launch.

It's also quite a heavy handset. At 185 grams, it is about 50 per cent heavier than the Samsung Galaxy S3 and the iPhone 5, and you can definitely feel this weight when you hold it. But then, this might just be the price you pay for the outstanding, sturdy build quality, which includes a sapphire coating on all of the external buttons and the frame around the camera lens.

The real showstopper is the phone's 4.5-inch IPS LCD screen, which uses a display technology that Nokia is calling PureMotion HD+. This screen is a gem, with great colours, great off-axis viewing angles and sharp, crisp text and images, thanks to its 330 pixels per inch (ppi) resolution. It also does a great job of showing deep, rich blacks, so much so that it is difficult to tell where the screen ends and the glossy plastic bezel around the screen begins.

The rest of the phone's design is pretty standard. There is a headphone socket on the top of the phone, a micro-USB port on the base and three buttons down the side, covering volume control, power standby and the camera. There is a slot on the top for a micro SIM, but no microSD card-reader ports.

Windows Phone 8

A great phone design will mean very little if the software below the surface is poorly put together. The Lumia 920 has the honour of being the unofficial Windows Phone 8 flagship, the phone that most people will associate with the relaunch of the Microsoft mobile OS.

In many ways, Windows Phone 8 is a lot like Windows Phone 7. There have been major changes below the surface, namely around the kernel architecture that Windows Phone 8 has been built on, but on the surface it looks and feels like previous versions of the OS. The home screen is still a vertical list of Live Tiles parallel to a similar vertical list of all installed applications. The core features, like the People Hub, the Store, Xbox Games, email and the calendar, are all basically the same.

In some ways, this is a good thing. Windows Phone is one of the easiest systems to learn how to use, so it is perfect for people who are unfamiliar with smartphones. There are a few new elements, too, like a new Xbox Music app to replace Zune Music and Videos, and a Wallet app to digitally collate all of the rewards cards in your real-world wallet. There is a Kids Zone feature now, too, which lets you create a restricted playground of apps and tools, so that your kids can play with your phone without there being a risk that they will send garbled emails to your work colleagues. There's also a new Rooms section in People Hub that lets you create a collaborative messaging area for a selection of contacts, and internet sharing over Wi-Fi is now a standard feature.

To access Kid's Corner, you swipe the lock screen from right to left. Inside, only the apps you pre-select are available.
(Screenshot by CBSi)

Perhaps the most important improvement for us is the quality of the web browser. Surfing the web on Windows Phone 7 devices was a tedious chore, where web pages would load slowly and render poorly, if they loaded at all. Now, the browser is based on the same backbone as the Internet Explorer 10 browser in Windows 8 for PCs, so it is far more reliable and much faster.

However, there's a number of frustrations that are still present in Windows Phone 8. For starters, you still can't change the volume for specific tasks, like turning down the volume on a video or games without affecting the ringtone volume for calls and notifications. Also, changing the status of wireless connections, like Wi-Fi or Bluetooth, means that you have to dig around in the settings every time you want to make an adjustment. Luckily, there are apps to help with this second gripe. Perhaps the most annoying oversight is that large downloads can't continue as background tasks for some apps. In Nokia Maps, for example, you have the ability to download map packs for all of Australia in a single 250-megabyte file, but you will have to sit with this download and make sure the screen doesn't time out, or else the download will automatically pause.

Overall, the feeling we are left with after using Windows Phone 8 is that it is a reliable and impressively fast system. There are dozens of apps that we would love to see available, like Dropbox, Flipboard, Instagram and Spotify, but it seems unfair to judge a system too harshly for the decisions made by third parties.

Camera

If you've heard anything about the Lumia 920, it's probably about the new features that Nokia has built in to this impressive shooter — and about the company faking the use of these features in its advertising. Marketing meltdowns aside, this is one truly fantastic smartphone camera; among the best, if not the best, camera we've seen packed into a phone.

Central to this camera's success is a new optical image-stabilisation mechanic, which has the lens "floating" on tiny springs that move the lens ever so slightly to counteract the shaking in the photographer's hands. The results speak for themselves, with 90 per cent or more of the photos we've taken turning out in sharp focus. This is truly a huge step forward for mobile photography.

(Credit: CBSi)

(Credit: CBSi)

(Credit: CBSi)

Photo buffs will also love the new "Lens" feature built in to the Windows Phone camera app. This tool collects all the apps you have installed that can manipulate an image as you take the shot. Nokia's panorama app is a great example, as is third-party app CamWow, which adds funky photo filters before you take your pics. More on Nokia's photography apps in a moment.

The Lens feature UI is easily accessible in the camera app.
(Credit: CBSi)

Nokia apps

A special mention needs to go to some of the great apps that are available by Nokia exclusively for people who buy Lumia phones. Differentiating Windows Phones needs to come down to who has the bigger screen and better handset colours, and Nokia has done a great job, so far, of giving its customers a little bit extra.

Nokia Maps and Nokia Drive are the standouts, giving great maps and turn-by-turn directions to Windows Phone 8 users. The maps are great, too, with full offline functionality via regional map downloads, decent point-of-interest searching and a great, clear visual layout. Nokia also offers a maps app called City Lens, which is an augmented-reality (AR) tool, but it seems a bit unnecessary when the standard maps searching is so good.

Mapping apps are a dime a dozen these days; in fact, you don't even need a dime in most cases. What sets Nokia Maps apart from the competition in smartphones is the ability to download the maps for entire countries or regions, so that you can use them for directions even when you don't have access to data.

There are also four Nokia-made photography apps, which plug in to the new "lens" feature of the Windows Phone 8 camera app — an option that lets you use the features of a third-party photography app without leaving the standard camera tool. Nokia has a panorama tool for stitching together pics, and another called Smart Shoot, which takes a burst of photos and then lets you select the best one for each person in the photo, so that the end result could be photo number three with faces from photos one, four and five.

Without a doubt, the Cinemagraph app is the most fun. If you're not familiar with the concept, a cinemagraph is a photo with moving parts. This is achieved by shooting a few seconds of video, and then giving the user a "brush" to select which elements of the photo will move and which will remain still. It seems like such a simple tool, but the result is an addictive photography experience. When you are done making your moving masterpiece, you save the file as a .GIF file, which you can send to friends or post online.

Who's a pretty boy?
(Credit: CBSi)

Battery life

Unlike many of the 4G phones we've reviewed so far this year, the battery life in the Lumia 920 is surprisingly good. It's not better than the battery life in 3G-only phones, necessarily, but it managed to hold enough charge to see us through busy work days with plenty to spare.

Your mileage is likely to differ, though, and if you find that the 4G connection is sucking through your power more quickly than you'd like, you can actually turn it off. In Settings, under the Mobile Networks menu, you'll find a drop-down box with the title "Fastest connection speed". Here, you can dial back your network speeds from 4G to 3G, or even back to 2G.

Overall

If I'm honest, I wasn't expecting to like Windows Phone 8, and the Lumia 920 by proxy. It seemed to be more of the same, and I was expecting much more from Microsoft this time around. But the truth is, the longer I use the Lumia 920, the more I like it. The basic phone functionality is rock solid, like calling, messaging and email. The browser is much better than before, and it's hard not to make use of the excellent People Hub for catching up on what your friends are saying and doing. That Nokia's hardware is so solid is a bonus on top of this great software, and the PureView camera is the cherry on top.

Is it better than buying an iPhone or one of the big-name Androids? This is a much more difficult question to answer. Features wise, WP8 is on par with much of what we've seen from the big players this year, and the Lumia 920 supports the best of it with 4G connectivity, near-field communication (NFC) and fast processing hardware. There are still big gaps in the apps market for Windows Phone, and it is impossible to tell when these gaps will be filled, if ever. That said, there is often a serviceable alternative to most of the apps we've been missing. There's no Spotify, but there is the Xbox Music Pass, for example; no Instagram, but there is a dozen image editors to choose from. You won't find some of the most popular iOS games for Windows, but, conversely, there are dozens of games on this platform that you won't get anywhere else, and some of them are very good.

If we can make one recommendation with confidence, it's that Windows Phone is very easy to use, and would suit someone who wants a smartphone but is a little technology shy. Big, clearly labelled buttons make navigation easy for first timers, and the settings menus are well laid out. Not that experienced users wouldn't like it, but we would point smartphone newbies toward Windows Phone as easily as we would point them in the direction of a new iPhone.



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Mug3043
3
Rating
 

"10x Lumia's .. all returned within 4 months."

Mug3043 posted a review   
Australia

The Good:Really nice design, Great Camera, Great build quality, Easy to use, 4G

The Bad:Phones are sold with hardware fault that causes them to stop working after a few months

I'm not sure if it's a Australia problem or global but having moved to using 920s every single one of the phones I've ordered have been returned for repair in the last 5 months due to the same hardware fault with the battery module causing it to die and not respond to being reset, hard reset, charged, plugged into a computer or anything else.

Word from our local Telstra dealer is that almost all of the 920s they have seen have been returned with the same fault.

It's a pity because otherwise it's a really good handset that is worthy of the high price tag. Sadly having to return every one of them for repair is a major disappointment.

 

icspl1 posted a comment   
Australia

Nt bad, and improvement on previous Windows phones.

However there are too many applications where two or more button presses are required when one would do.

eg answering the phone, swipe downand then answer,

or setting the unit to meetings, need to go to ringones and then turn of sound.

Mablott1
2
Rating
 

"To Many Issues"

Mablott1 posted a review   

The Good:Easy to use when it works.

The Bad:All the problems. Why was it released?

Cannot send a SMS over 180 characters without it ‘becoming’ MMS. I have read there is a supposed fix but it has not worked for me on either of the two 920s I have had (read on).
Within first 8 days the original phone turned itself off twice, both times with over 80% charge. Caused me to sleep in on one occasion. Had to soft reboot to get it started again as the power key had no effect. Last Saturday it just froze, this time it did not respond to any of the reported reboot methods. A trip to Telstra confirmed a faulty unit so now have a replacement that still cannot send a SMS over 180 characters.
I am not comfortable with this phone and so wish I could get a refund and buy a different brand.
Despite comments regarding ‘should have checked the specs’ I cannot believe there is one volume for all sounds (I don’t count the 1 – 10 scale for microphone sound as separate as that is irrelevant in regard to alarms, music and ring volume).
Took a chance with Nokia and will never make that mistake again.
Interesting to note Nokia ‘threads’ worldwide are reporting numerous issues with the 920. Also interesting to note Nokia are very silent about the complaints on their own website.
Media reports a few months ago were indicating Microsoft would make this phone their Windows 8 flagship. That honour was bestowed on HTC, What did Microsoft know???

 

Reg Orwell posted a reply   
Australia

So you have a good working unit now but you can't stand it because you refuse to MMS or email your sagas, and you refuse to adjust the volume up/down buttons. I find that attitude capricious and irrational considering what you can do on this phone. This is petty nit picking.

Your last statement is misleading; MS are actively promoting the 920 in advertising for WP8. I am yet to see one featuring the HTC, no doubt as it has inferior specs by comparison. The MS WP8 site features both phones and more.

You could have whinged that WP8 doesn't include DLNA support, but guess what? There's an excellent app for that and I am enjoying streaming Game of Thrones from a network media player on to this very watchable screen, second only to the Galaxy Note in size. I used to do that with a tablet but this is better. I recommend the tradie tough covers with a kick stand.

 

SimS posted a reply   
Australia

hi
how much time did it take for you to get a replacement.. i had the same issues and telstra took my phone away today..

 

SimS posted a reply   
Australia

how much time did it take to get a replacement phone? i had the same issues and telstra took my phone away for repair today..

 

MotorMouth posted a comment   
Australia

What I find consistently annoying with WinPhone reviews is that all the reviewers are looking at it from a biased perspective. e.g. If you come from another platform, you want a Dropbox app but if you are a Windows user, you will more than likely already have Skydrive set-up. Someone signed me up for Dropbox a few years ago, so they could get their own storage increased, and I have never so much as looked at it. Same with Spotify - you might need it on an Android or iOS phone but WP8 offers you a free subscription to X-Box's streaming music service, which I believe has more songs available than Spotify anyway.

At the end of the day, all the functionality offered by those companies is also available in WinPhone and I think it is grossly unfair to mark WinPhone down because it doesn't happen to be supported by those particular 3rd parties. i.e. That should be a black mark against Spotify and Dropbox, not against WinPhone. Furthermore, if you wrote it up like that, it might encourage those companies ot get off their butts and do something about it. By making it look like MS's fault (which is always fun) you allow them to get away with restricting your choices.

It goes further than that, of course, because you don't know what else to look for. e.g. You would never discover that the absolute best weather app available on any platform is Weather & Surf Australia, which is exclusive to WinPhone, because you only go looking for apps you already have.

 

BrosefW posted a comment   

Just got the 920 this week and I'm very impressed. I like a smartphone to be an all in one device and this one certainly is. The camera is stunning in low light, automatically adjusting the brightness while maintaining sharpness.
A lot of reviewers overlook the included Office apps, but this is the most mobile of genuine Office software there is.
My blokey large fingers had trouble typing accurately on the previous generation of smaller screens but the 920's is just right for texting.
I still remember the older non touch screen handsets with batteries that lasted a week, but was pleasantly surprised with this machine's battery life considering all it does, and comparing to my older HTC and the mrs' iPhone.
Horses for courses, it doesn't suit everyone, and that fellow who was bitterly disappointed with it as it wasn't the same as an Android has more money than sense.

Nokiaman
10
Rating
 

"Perfect"

Nokiaman posted a review   
Australia

The Good:Everything

The Bad:No play via radio

Easily best phone out there right now. Call quality amazing, camera amazing, everthing amazing I will give a list on what I have at home and which one I enjoy rhe most:
SGSIII - Gave it away did not excite me at all.
HTC ONE X- Screen broke sits in drawer
Iphone4s- Too restrictive ( connect through Itunes only) sits in drawer
Lumia 800- Have to connect to Zune gave to friend
808Pureview- Symbian Belle no more support use as camera and music player
Lumia 920- Yet to find fault as I can just drag and drop from computer to phone without any special programs oh I really miss play via radio because anyone who has had this feature before will know what I mean

 

SammiL posted a comment   

Hello Joe,Thank you for This forum, I can see almost everyone is happy with your review on Lumia 920, unfortunately I have a problem with the lumia 920. My boss gave me his lumia for me to configure. After getting the micro sim and doing all there is to be done, when I make a call I get the dialing message alright but no dialing tone, the destination phone rings but I cannot here on both sides. The Speaker phone menu is disabled, but the hold menu works, when I connect the ear piece I cannot hear any tone or hear from the destination caller. But the ringing tone works when there is an in coming call.Joe what is the problem and how can I resolve it.Thanks in Advance

NGM1
10
Rating
 

"Perfection."

NGM1 posted a review   
Australia

The Good:Sensational quality, reliability and durability second to none.

The Bad:A few early production glitches and photo fuzz that is now fixed via software updates.

Simply superb phone.
Fast, fluid, so smooth and the UI is so simple and intuitive to use.
Previously owned 2 iPhones, great phones but boring and stale now and I'm sorry, but my current work phone, an HTC android has such a frustrating slow and unintuitive UI to use I will never take that path again.
The Nokia is a breath of fresh air in and the build quality superb.Some early production glitches were annoying but have now been fixed by updates so all in all, the best phone I have ever used by a long margin.
As of writing, 150,000 apps available and growing at 200 per day. How some can say that isn't enough is beyond me. If having 1000 apps on your phone is your thing then buy something else, but if quality, durability and ease of use, coupled with a thing of beauty is your hot button, get this amazing Nokia phone.
For me, first and foremost it is the superb build quality of this product that astounds, quality that is second to none, and the Nokia apps are the best I've used on any platform, period.

DavidP10 Facebook
10
Rating
 

"So far the phone is impressive, liking the design, features and customizable options."

DavidP10 posted a review   

The Good:Fast all round phone, Great GPS, Battery last longer than most smart phones.

The Bad:Haven't found a fault yet! Lacking in custom tones for messages and email and no rotation lock, which is nothing major.

Just got the Nokia Lumia 920 a week ago. All I can say is how amazing the phone is. Coming from a totally different system (iPhone 4 with iOS) its a good change.

I was a bit disappointed with the battery life at first, but disabling some features when not using them (NFC, Bluetooth) as well as Background tasks increased the estimated battery time from ~13 hours to ~2 days. Which is huge! Of course a phone wont last a day with intensive use, but just casual use its no worries.

I found that 3G connection is good, even in rural areas. Haven't used the 4G yet.
Speeds of ~11Mbps which is 10 times faster than the iPhone 4 I previously had.

Music on this phone is clear through the phones speakers and louder than some top end smartphones, although the headphones aren't so great lacking in low end sound.

Camera is clear and easy to use. I haven't experimented with the phones camera yet.

The GPS with Nokia Drive is accurate with downloadable maps to saves data usage when on the road as well as many languages.

Windows 8 is really colourful and looking forward to updates, features and more apps.

sentinel4
2
Rating
 

"simplistic, primitive, feature poor phone"

sentinel4 posted a review   
Australia

The Good:nokia GPS navigation available offline, high screen resolution, fast processor

The Bad:not configurabe, simplistic, feature poor

This phone is very basic, almost brain dead. Hardware wise good, but usability minimal. There is virtually no configuration, no control over the phone. One volume setting for music and ringing tone? infact one volume setting for everything ... no way to see how much data the phone is consuming? and no way to control what applications are allowed to connect to internet or not, so just wait for the surprise when the bill arrives I suppose. Just terrible. It cannot even connect to WiFi with static IP, infact there are no wifi or bluetooth settings at all, you cannot even set name of the phone, so they all show as Windows Phone, perhaps Microsoft thought there never would be more than one in range, after using this phone I recon they are right on that!!

Will try to return it, hope they take this junk back. Maybe when Windows Phone version 1 million comes out I will try again. More of what is missing: no keypress feedback, no FM radio, no FM transmitter, very basic music player, no visualisations, when playing video the buttons sometimes light up on full illumination with no way to turn them off, so when watching in the dark it is very disturbing, ie cannot watch video either, does not support ringtones other than mp3 and wma, i.e. no midi ringtones, no memory card expansion, application support is bad, did not fully check but it seems like you cannot install your own application you downloaded from net etc., only limited to store, all the above features were available on past nokia phones, this is HUGE step back, to a completely simplistic, primitive phone. "Dumb phone" for the price of "Smart phone"...

 

MotorMouth posted a reply   
Australia

If you'd spent more than a minute looking at this phone in a shop, you'd realise there are in fact multiple volume settings available. Speaker volume for most things runs from 0 to 30 but call volume only goes from 0 to 10, which makes it pretty obvious, I'd have thought.

As for customisation, there is so much of it you could spend all your spare time fine-tuning it all. I've been trying to get my home screen just right since I got my new phone two weeks ago but I'm still tweaking it every day.

The rest of your issues are so completely unimportant as to be a joke. e.g. Why would anyone want useless visualisations sapping their battery when they could be reading the band bios or looking at the band photos that X-Box Music automatically finds for all the artists on your phone? Seriously, if this a fair dinkum review and not just a pathetic gee-up from an Android fanboi, then you have some very weird priorities. There are plenty of things to complain abou there but nothing you've listed woudl be amongst mine.

 

Wallis posted a reply   
Australia

You forgot no USB OTG, no Play it app yet to replace HDMI tv out, no notification light, no close all open apps, can't set a homepage with IE10, no equliser settings in Music menu, you have to go back into main settings menu. If you're trying to send something via Bluetooth, [eg: in the music player menu there's a share option] the Bluetooth option only shows up if it's turned on and chewing the battery. There's no "Activate Bluetooth?" option.
It is primative, but hopefully Microsoft are working hard and an update is expected in February with alot of feature upgrades.


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User Reviews / Comments  Nokia Lumia 920

  • Mug3043

    Mug3043

    Rating3

    "I'm not sure if it's a Australia problem or global but having moved to using 920s every single one of the phones I've ordered have been returned for repair in the last 5 months due to the same hard..."

  • icspl1

    icspl1

    "Nt bad, and improvement on previous Windows phones.

    However there are too many applications where two or more button presses are required when one would do.

    eg answering t..."

  • Mablott1

    Mablott1

    Rating2

    "Cannot send a SMS over 180 characters without it ‘becoming’ MMS. I have read there is a supposed fix but it has not worked for me on either of the two 920s I have had (read on).
    Within first ..."

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