Nokia N96

By Joseph Hanlon on 08 October 2008

Without any significant technological advances since its predecessor, the N96 struggles to impress. Its 16GB of storage is great, and the kickstand is a handy addition, but overall Nokia's latest "flagship" model has little to justify its top-shelf price tag.

Editor's rating:6.9 User rating:7.3
  • Good: New streamlined design • All major connectivity options included • Bright, sharp 2.8-inch display • Massive 16GB internal storage plus microSD expansion
  • Bad: Processing, battery life and features have not been significantly improved since the original N95 • Expensive compared to the alternatives
  • Specs: Bluetooth, 802.11b, Wi-Fi, 3G, HSDPA • Slider • 16000 MB • Numerical keypad • See more specifications
  • RRP: AU$1,349.00
  • Available plans: 16 plans available starting from $51 to $199

The curse of the sequel is well known amongst cinema aficionados but appears to apply to consumer electronics as well. How do you follow up a class-leading original like last year's Nokia N95 without its successor seeming like a poor imitation? Can Nokia's N96 rise above our lofty expectations or will it be damned like all three of George Lucas' dreadful Star Wars prequels and Wayne's World 2?

Design
Aside from being the first smartphone to feature the now ubiquitous trio of HSDPA, Wi-Fi and GPS, the N95 was known for its pocket-straining chunkiness. While phones in other segments continued shrinking in size, the N95 came out large and proud of it, thick like a cheap bar of soap. The N96 appears slimmer, and indeed is slimmer, but only marginally so. Where the N95 measured in at 21mm in thickness, the N96 now slides into your pocket more comfortably at 18mm — hardly the biggest loser in the realms of tech slimming.

The N96 does feature more streamlined design, even over the improved N95 8GB model. The edges are smooth and the corners rounded, and external keys and control protrude only slightly. The centrepiece is a 2.8-inch QVGA resolution screen with a 16 million colour display and even though this screen shares similar specifications to that on the N95, the N96's newer display seems to present colours much better with darker blacks and brighter colours.

Like its predecessor, the N96 features a dual-slide design. A forward slide reveals a T9 numeric keypad, a backward slide uncovers a small selection of music player control keys, plus rotates the screen orientation to widescreen mode. The numeric keypad on this year's model is a step back in our opinion. The N95 8GB featured keys raised to a slight peak which defined each key from its neighbour. The N96's keypad is entirely flat and without significant definition at all.

The highlight of the new design, and it seems strange to say it, is a kickstand located around the lens of the 5-megapixel camera on the back of the handset. It takes a sharp fingernail to flip the stand out, but once in place, the stand turns your new mobile phone into a mini TV set, allowing it to stand without assistance on a desk while you watch videos on your phone. In addition, the 3.5mm headphone jack on the top of the handset is perfectly positioned for a media-focused mobile.

Features
Let's pretend Nokia didn't release the N95 last year. Without the shadow of the former looming over the N96, its feature sheet is reasonably impressive; HSDPA, Wi-Fi, A-GPS, a 5-megapixel camera with Carl Zeiss optics, A2DP stereo Bluetooth. However, the fact that the N95 featured exactly the same connectivity specs is cause for mild disappointment.

There are, of course, some important differences to consider. The N96 ships with 16GB of internal storage and a microSD expansion slot. This is a vast improvement on both the previous models and more than enough to compete with Apple's storage friendly iPhone.

The major technological advancement is sadly completely irrelevant to Australian customers. Nokia has included a built-in DVB-H TV tuner into this model, capable of receiver DVB-H broadcast signals for mobile TV channels. However, if you've read CNET.com.au's recent summation of the state of mobile TV down under then you'd know DVB-H transmission are still a while away.

To compensate its Aussie customers, Nokia has struck an exclusive deal with BBC Worldwide to include one complete BBC TV series with the purchase of the N96. Before you rush out in hope of downloading the latest Dr Who episodes, there are only four series available; Little Britain, The Catherine Tate Show, Yes Minister and Walking with Dinosaurs, and you are only eligible to download one. This is a nice bonus but its real-world value of somewhere between AU$15 and AU$30, if the same series were bought on DVD, is hardly a reason to buy an AU$1,400 smartphone.

Performance
Perhaps it was the excellent performance of the other recently released Nokia handsets, or perhaps it was our simple expectation that newer tech performs better than older tech. Either way we expected the N96 to run like greased lightning, and it simply doesn't. For the most part menu navigation is OK, we were able to move between the menu trees with minimal processing pauses only. Typically taxing processes, like opening the messaging interface often results in lag spikes lasting several seconds, especially with other tasks running in the background.

Another major area without significant improvement is the N96's average battery life. The N95 struggled to see the end of a full business day before needing to be charged, and we've been disappointed to find similar results with this newer model. With moderate use we could stretch a battery cycle to include a second day, but once we added the use of GPS and Wi-Fi hardware we were back to a single day of charge. Nokia really needs to include a larger capacity battery for a device drawing this much power.

Without exception the rest of the components in the N96 worked as expected, which is to say they performed solidly. Web browsing is great with Nokia's OSS web browser and GPS navigation with Nokia Maps v.2.0 is good; the hardware is fast to lock onto a signal and followed our movements well.

The 5-megapixel camera is still one of the best in the industry, and from a side-by-side comparison with the N95 8GB, we can say the shutter and processing of images is slightly faster and the colour reproduction seems to be better as well. The N96 features a dual-LED flash system with the secondary flash acting as an auto-focus assist light. It seems strange that Nokia wouldn't include the brighter Xenon style flash on its flagship N-Series model, although there has been some speculation in the industry recently as to whether Xenon flashes, while brighter, actually help produce better images.

Overall
The N95 was always going to be a hard act to follow. It was the handset that changed the smartphone landscape in 2007, changing in the process our expectations about what connectivity components are necessary to our day-to-day lives. 2008 has been an important year for technology refinement, but a slow year for innovation, and this is evident in the N96. Owners of the N95, or any N-Series handset purchased in the last 12 months for that matter, can completely disregard the N96.

The N96's 16GB of storage is handy but is hardly worth the upgrade considering that 16GB microSD memory cards now retail for AU$140, and the DVB-H tuner has no application in this market. The N96 looks sharper than its predecessors but we can see few improvements in essential areas like its performance and battery life, and this year, for AU$1,349, we expect a lot more.

Find the best Nokia N96 plans available.

Topics: camera, gps, mobile phone, nokia, web, n96

Comments (100)

  • Rhymez gave a review on 24/12/2009 00:16

    • Good: Memory
    • Bad: almost everything

    i bought dis phone bout 7 months ago, restarts and freezings started from the 1st day, i was so disappointed.. 3 weeks later the camera stopped working, so i sent it to nokia for repair, but they replaced it for me because they cudnt fix it probably. but the problem was the replacement phone had alotta scratches on the screen and on the side, plus i found saved messages and contacts on it and sum porn vids as well.. it made me more disappointed of nokia..

  • Ev gave 1/10 on 22/12/2009 20:01

    • Good: 16 gig
    • Bad: Everything

    Where do I start?
    Screen scratches easily, slide screen rattles, names of contacts don’t show when people ring, it just comes up with a random number as if it is not in your contacts. Screen burns on the inside, it looks like there is a comet in my phone and I cant see the screen in daylight now, Phone speaker is very silent and muffled, bad battery life, always restarts because it cant read the sim card and 2 of the buttons don’t work any more.
    I have had this phone nearly a year now and I have looked after this phone better than any phone I have had. I have had this phone repaired twice and I have my old phone charged for the day I throw this expensive N96 into the wall.

  • Malika gave a review on 16/12/2009 23:42

    • Good: Sound and Vedio & Photo
    • Bad: Battery Lift

    I have this device 6 months. Only Battery life disappointing.

  • xxx gave 9/10 on 02/12/2009 07:13

    • Good: every thing
    • Bad: batery

    it great only prob is the batery life.

  • Gazzaaa gave a review on 28/11/2009 00:40

    • Good: Service/support
    • Bad: Keypad

    After being in the service dept twice, now 11 months later all good. problems were freezing, loss of sound (ring tones and sms) then microphone stopped working,

  • heather gave a review on 17/12/2009 03:19

    hi, did you find a solution to your problem as it appears im having the same please reply :)

  • G1PH gave a review on 04/11/2009 11:05

    • Good: nothing
    • Bad: everything

    Had the phone 8 months .... gets worse by the day. I dont think there is one feature on the phone that hasnt actually stuffed up. Rubbish...

  • Dr_Who gave 3/10 on 29/10/2009 21:27

    • Good: 16GB Storage
    • Bad: Everything else

    I had an N96 for about 5 weeks - then sent it back and returned to using my trusty N95.

    The battery life is a bit disappointing, as is the processor speed. I also dislike the way that the superb speakers set either side of the top of the N95 have been moved to either end of the long edge of the phone, making it obvious that the phone is supposed to be used mainly in widescreen mode.

    I also have a problem with teh voice control, which is something I use a lot. Whilst on the N96, voice commands have been "juiced up" they tend to be "buggy". The N95 voice control I found worked seamlessly in about 95% of uses, whereas the N96 fell to about 40 or maybe 50% working uses. The N96 has voice control which queries which number you wish to use and can differentiate between Mobile and Landline by adding the word "mobile" or "telephone" to teh end of teh person's name... well.... that's what it is supposed to do... The voice control on the N96 was one of my great frustrations.

    Another bug I found was it's ability to work with Nokia's Mail4Exchange. I use this to hook into my MSExchange server and synchronise email. Seamless and perfect on the N95.... bug ridden and freezes on the N96 - even after sending the N96 back to be "fixed" and even after a firmware upgrade.

    If you want a phone that is great for viewing videos, listening to music, surfing the web, cruising Facebook etc and can also take the occasional phone call then the N96 may be for you.

    If you want a great all rounder business tool, get an N95 or an N95 8GB

  • Niss gave 9/10 on 24/10/2009 16:22

    • Good: Everything
    • Bad: Nothing

    I agree with Mattt, everything about it is good!! I have had mine for 3 years and its been the best! All the people saying that its not worth it well they SUCK!! cuz everything is good about it! Speakers, mp3 and how much memory!

  • jack gave a review on 10/10/2009 03:34

    • Good: nuthing
    • Bad: worst then everything

    only use for 10months..not worth buying..trust me..

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