Nokia, RIM, HTC dispute Apple's Antennagate finger pointing

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Nokia, Research in Motion and HTC have all released statements refuting Apple's claim that smartphones designed by these companies suffer similar signal issues to the iPhone 4.

(Credit: CNET.com)

To explain reception issues relating to the iPhone 4, Apple CEO Steve Jobs pointed to other popular smartphones in the market and told his audience that "most smartphones" have similar antenna attenuation problems experienced by early adopters of Apple's latest mobile device. Jobs illustrated this point by playing a video showing signal loss on a BlackBerry Bold, Motorola Droid and HTC Eris.

Spokespersons from three of the world's largest phone makers have struck back, denying Apple's claims. RIM's co-CEOs Mike Lazaridis and Jim Balsillie made a joint statement reflecting attention away from BlackBerry handsets saying, "Apple's attempt to draw RIM into Apple's self-made debacle is unacceptable. Apple's claims about RIM products appear to be deliberate attempts to distort the public's understanding of an antenna design issue and to deflect attention from Apple's difficult situation."

Nokia and HTC made statements with a similar sentiment, the Finnish phone maker stated "We prioritise antenna performance over physical design if they are ever in conflict", and a PR spokesperson for HTC claimed a "0.16 per cent" customer complaint ratio pertaining to the HTC Eris (a discontinued handset) in a statement made to Pocket-Lint.

Apple called a press conference last Friday to address growing concern about the iPhone 4's "death grip", which is when there is signal loss caused by covering a section of the phone's external antenna. Jobs told attendees that the antenna issue was "blown way out of proportion" and that only 0.55 per cent of iPhone 4 users had called Apple Care to complain about this specific issue.


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john posted a comment   

"Jobs told attendees that the antenna issue was "blown way out of proportion" and that only 0.55 per cent of iPhone 4 users had called Apple Care to complain about this specific issue." Probably the rest could not call in the problem.... :D

 

VladimirAus posted a comment   

Apple just admitted that they are really afraid of doing call back of the iPhone 4 mode as Steve Jobs is never uses other company name unless it is a threat. Now there are three. I bet he owned all three of them.

 

eby posted a comment   

absolutely pathetic and immature of apple execs. i have used HTC, nokia, and RIM products for many years. so i can say Steve Jobs has a poor job of lying. ABSOLUTE LIE. never has any nokia nor HTC nor BB i have used had any problems, i bought countless nokias, my 5th HTC and my 3rd BB. apple iPhone is highly over rated and over valued. never would i be found dead using an apple iphone.

 

Frosty posted a comment   

People will keep drinking the Apple kool aid, I am over Apple and their arrogant attitude the new Microsoft. Can't wait for the new Nokia.

 

Statman posted a comment   

Apple have sold over 3,000,000 iPhone 4s. So 0.55% means only 16,500 people have complained about reception problems - about 800 per day. Did anyone hear Steve say 16,500?

 

C5173 posted a comment   

I CAN 'DEATH GRIP' AND REDUCE the signal on my nokia 6120 as apple sugguests. However it is really an abnormal holding positioin and to go to zero bars and unnaturally tight grip needs to be maintained.
Can Apple just cop it sweet and insulate the antenna with a layer of clear plastic/varnish (radio transparent off course)

 

SmartKiwi posted a comment   

When Steve J first announced the iPhone 4 he described the antenna as 'cool technology' and this why it has cause the company such an issue. The possibility that user's could short the antenna and get no reception (not just attenuated reception) is clearly not good technology (nor I would imagine cool).

Apple have achieved a lot, but its mainly in the realm of marketing. There have been 15 headline updates to the original to get us to the iPhone 4 - 14 of which could be found on the Nokia N97, release be fore the original iPhone and now discontinued. Even the 'iconic' design was not new, the LG KE 850 got there first (and won awards for its originality).

All small devices have some limitation in reception when held, however only Apple have designed a phone to optimise those limitations.

Marketing can only get you so far, Apple's chickens are coming home to roost.

 

. . . posted a comment   

My 5800's reception dropped in target, when I gripped the top of the phone, but I tried other places, and my phone continued to displayed full reception. I think it was a coincident.

 

nice try. posted a comment   

what a rubbish statement. ill take a video of my blackberry 9700 right now with my hand cupped around it like the apple death grip and demonstrate no reduction in signal quality. it doesnt even drop 1 bar, let alone completely lose its signal. does apple really think people are that stupid? htc, rim and nokia should sue apples lame a$$ for defamation. anyone can simulate signal dropout in lab conditions, try doing that demo on the street i say.

people used to make fun of microsoft for redefining standards to suit their own shortcomings, and it looks like apple is following in their footsteps. lets all hold our phones differently to fix fundamental design flaws!

 

Rob posted a comment   

fhedberg The HTC Touch has its antenna at the top of the phone were a user is least likely to hold/cover the antenna. Apple on the otherhand have put the death spot of their antenna where a user is MORE likely to hold/cover so clearly its a design flaw.


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