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Norton Internet Security 2007

By Robert Vamosi on 23 January 2007

Norton Internet Security 2007 makes significant gains over last year, including cutting-edge rootkit and behavioral monitoring features found nowhere else, but the overall package could be serious overkill for the average desktop owner.

Editor's rating:7.8 User rating:4.1

Comments (163)

  • george harris gave 2/10 on 03/05/2007 18:58

    • Good: none
    • Bad: power sapping, memory hogging, programs crashing, infections undetected, poor customer service, no return calls, will not honour cashback offers.

    I installed NIS 1/1/07 and it is now 3/5/07 and I am still waiting for my cashback. Do not buy with cashback offer. They will not honour it. Their customer support is shocking, I had a trojan detected just days after it was installed. It has slowed down my PC considerably. The memory use is ridiculous, and the background scans reduce the PC to a calculator. There are serious problems with this product, windows crashing, programs shutting down, inaccessible web pages like imdb.com and any IT pages in the "australian" newspaper website, etc. Avoid this product at all cost !!!!

  • Monty gave 5/10 on 02/05/2007 04:25

    • Good: 50
    • Bad: 50 Secure Clean finds all the Internet and email traffic supposedly deleted by Norton

    Dual boot; one works ok with no evidence FWCfg.exe exists (TaskManager).
    On other boot FWCfg.exe virtually locks up computer, Is this a Norton prgram?

  • MAtom gave 2/10 on 01/05/2007 18:39

    • Good: Good when it works
    • Bad: Poor support.
      unstable.

    very unstable, poor support, only good when it's stable. Had the fwcfg.exe problem too.

  • nortonsucks gave 2/10 on 28/04/2007 09:22

    • Good: None
    • Bad: Sucks

    The file FWCFG.EXE was using 100% of CPU resources all the time so nothing else could run. Control panel took 3 minutes to open! Wouldn't uninstall at first because it cliamed Liveupdate was running (couldn't find any evidence of this. In the end I had to systematically 'turn off' all the features so that it would uninstall. Once uninstalled machine returned to normal speed.

  • DBUSER gave 4/10 on 28/04/2007 08:36

    • Good: Interface appears a little easier to navigate. Firewall rules are easier to tweak.
    • Bad: Feels heavy and clunky compared to previous versions. EXTREMELY slow boot and shut down times. Overall system sped slowed significantly.

    Been using NIS since 2002. I like getting everything in one box. Always seemed to run ok up to now. Everyone touts the 2007 version as being faster but this one has slowed my PC to sub-Pentium speeds. Could be in part due to multiple drives but boot times take more than 3.5 minutes from BIOS to programs being able to be accessed. Add another minute for IE to open once you click on it. NIS seems to be getting too fat for the SOHO user. I paid for it now so I'll have it for the year until the subscription runs out but doubt I'll get 2008. Security and protection are important but are useless if providing them makes the PC unable to perform.

  • a.mcwilliam gave 4/10 on 27/04/2007 19:53

    I have used 2004 & 2005 symatec software firewall and had very little trouble withit but last november updated to 2007 version all has been ok until recenttly when my pc would show a pci/ip error 733 when connecting to my broadband connection or using outlook express .i contacted my ISP and checked all my network and dail up info which was correct then after several hours of frustrating time tried disabling my Norton software firewall it worked perfect ,when re enabled it worked ok for a while on a few dailups then reappeared. there is something seriusly wrong with this issue of symatec 2007

  • afarrell gave 2/10 on 22/04/2007 06:41

    • Good: None
    • Bad: Sorry Symantec, but this release is a crock!

    Sadly I must agree with the bad comments. A friend has installed NIS 2007 and I have just spent 2 days trying to work out why his machine had slowed to a dead stop. The file FWCFG.EXE was using 100% of CPU resources all the time so nothing else could run. Control panel took 3 minutes to open! Wouldn't uninstall at first because it cliamed Liveupdate was running (couldn't find any evidence of this. In the end I had to systematically 'turn off' all the features so that it would uninstall. Once uninstalled machine returned to normal speed.

  • mahmoud gave 2/10 on 20/04/2007 02:00

    • Bad: Chat ID: 668d1701-bfbc-455b-8f57-ccb30b73e028
      Problem : vpn not working
      Mr._mahmoud_xxxxxxxxx: The user has abandoned chat and left the chat page.
      Mr._mahmoud_xxxxxxxxx: The user has abandoned chat and left the chat page.
      Mr._mahmoud_xxxxxxxxx: The user has abandoned chat and left the chat page.
      Pankaj: Hello Mr._mahmoud_xxxxxxxxx. My name is Pankaj.
      Pankaj: Hi, thank you for contacting Symantec Live Technical Support.
      Mr._mahmoud_xxxxxxxxx: hi paknaj
      Pankaj: Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id [76143] for this interaction.
      Mr._mahmoud_xxxxxxxxx: thanks for that
      Mr._mahmoud_xxxxxxxxx: do u know how long i have been in the queue?
      Pankaj: I understand that your vpn is not working. Am I correct?
      Mr._mahmoud_xxxxxxxxx: yes u are correct
      Pankaj: May I know the Norton product installed on your system?
      Mr._mahmoud_xxxxxxxxx: antivirus 2007
      Pankaj: Thank you for the information.
      Pankaj: I understand your concern. I will transfer this session to another Technician who will assist you in troubleshooting this issue. This may take me a minute or two. Please hold.
      Pankaj: SYMC_TRANS:ESCALATE
      Tareq: Thank you for contacting Symantec Live Technical
      Support
      Tareq: Please note that we are experiencing higher than normal
      message volumes. We apologize for any inconvenience this may have caused and thank you for your patience.
      Tareq: I understand that you are unable to access your VPN connection. Am I right?
      Mr._mahmoud_xxxxxxxxx: yes
      Tareq: First we will check whether you are able to access your VPN with Internet worm protection disabled.
      Tareq: Steps to disable or turn off IWP in NAV 2007:

      1. Open Norton AntiVirus 2007.
      2. Under Settings, click on open.
      3. Click on Internet Worm Protection under Web Browsing.
      A small pop-up will display with 2 buttons turn off( or turn on) and Configure button.
      4. Click on turn off button to disable it
      Mr._mahmoud_xxxxxxxxx: yes i can
      Mr._mahmoud_xxxxxxxxx: i have tried that and it works without worm protection
      Tareq: mahmoud, Symantec is currently aware of this issue and our team is currently working on it.
      Tareq: As of now I suggest you to disable your internet worm protection and access your VPN.
      Tareq: NOTE: Disabling Internet Worm protection does not leave you unprotected against viruses that are distributed as NAV Auto-Protect will scan any incoming files, including email, as they are saved to your hard drive. Internet worm protection is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions.
      Mr._mahmoud_xxxxxxxxx: this is from your web site:
      Tareq: Yes Please.
      Mr._mahmoud_xxxxxxxxx: Many problems have been fixed in the latest 2007 Vista compatible product update. If you have Norton AntiVirus 2007 that was purchased online before January 20 2007 or was purchased from a store before Feb 1 and you have a valid subscription, then you are eligible for the 2007 Vista compatible product update. To update your Norton program, click here.

      Mr._mahmoud_xxxxxxxxx: the link is at http://service1.symantec.com/SUPPORT/nav.nsf/0/e911aae3c226a52d6525728300596d5d?OpenDocument&seg=hm&lg=en&ct=us
      Tareq: Please be informed that as an existing Norton 2006/2007 Customer with a current subscription, you are eligible to download the latest release of our product (2007.2) free of cost. The 2007.2 Norton products should resolve the issue that you are currently encountering with the 2006/2007 version of your Norton program.
      Mr._mahmoud_xxxxxxxxx: why don't you just publish this resolution (which is not really a resolution)?
      Mr._mahmoud_xxxxxxxxx: I am dealing with an installation with 200 licences, it's not just one computer...
      Tareq: mahmoud, Please accept my apologies for the inconvenience.
      Mr._mahmoud_xxxxxxxxx: is there a registry modification I can send to people to run and disable this "feature"?
      Tareq: I am sorry to say this but we do not have any feature like this we need to manually disable Internet worm protection.
      Mr._mahmoud_xxxxxxxxx: so you are suggesting we constatnly have NAV icon flash red in the system tray
      Tareq: Yes please.
      Mr._mahmoud_xxxxxxxxx: well, I am going to remove NAV from all of these computers and ask for a refund, who should I talk to? I will use McAfee instead
      Tareq: To get a refund you need to contact our customer support service.
      Tareq: In order to assist you in resolving the issue I recommend that you please contact Symantec Customer Service. We at technical support are not trained to address subscription issues.
      Tareq:
      However, our Customer Care Specialists will be happy to assist you better in this regard. Please contact Symantec Customer Service directly by telephone, at 1-800-441-7234.
      Tareq: Our Customer Care Specialists will be happy to assist you Monday through Friday, from 6:00am to 5:00pm Pacific time. Please provide them a brief description of what is happening.
      Mr._mahmoud_xxxxxxxxx: ok thanks.
      Tareq: Is there anything else I can help you with?
      Mr._mahmoud_xxxxxxxxx: I will make sure this conversation is well published on the internet for other people to use
      Mr._mahmoud_xxxxxxxxx: no thanks.
      Tareq: Symantec values excellence in customer service. As part of our ongoing efforts to improve this service we encourage your feedback. You will receive a survey which will allow you to rate your experience. You can also reach my manager directly on the following email address symantecmanagement@e4e.com. Please quote the Case ID in your email.
      Tareq: Thank you for contacting Symantec Live Technical Support. Have a great day!
      Tareq: Analyst has closed chat and left the room

    Here is a transcript of conversation with Symantec after waiting for 2 hours to be served:

  • doc gave 2/10 on 15/04/2007 10:08

    • Good: none
    • Bad: made pc very slow
      buggy install
      buggy/slow update
      etc

    made pc very slow
    buggy install
    buggy/slow update
    etc

  • stxwarrior gave 2/10 on 15/04/2007 03:02

    • Good: none
    • Bad: - validation process is buggy, and so restrictive it's likely you will only get to use product for for the 30 day trial and never again.
      - uninstall is incomplete and leaves numerous registry entries which cvause problems for reinstall
      - HIGHLY questionable Vista compatability
      - incomplete and incorrect technical support docs

    came with vista laptop, purchased 3 year subscription which i registered.. worked for 30 days, at whcih time it said my registration expired and offered no other option but to uninstall and reinstall.. now it wont install properly just getting message to reboot every time I load it.. support docs not at all helpful and no response to emails..

    SAVE YOUR MONEY AND BUY SOMETHNG ELSE.

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