Oticon Epoq Streamer

By Alex Kidman on 31 July 2007

Oticon's Epoq hearing aids and Epoq Streamer offers an elegant way for those with hearing impairments to utilise mobiles, MP3 players and all sorts of audio devices.

7.2
  • Good: Light and comfortable to wear • Enables the use of mobiles, MP3 players and other audio sources • Simple operation
  • Bad: Streamer range is limited •
  • Specs: Headset • See more specifications
  • RRP: AU$5,000.00

Design
Here at CNET.com.au, we wouldn't normally assess hearing aids; they're generally items that people use as a matter of necessity, rather than an optional technology that enhances one's life. The Oticon Epoq aids piqued our interest, however -- they're still functionally hearing aids, but they're hearing aids with today's technology in mind.

We should note at the outset that we're just evaluating the Epoqs from a technology angle; the reviewer has no particular auditory impairments of note. As always these kind of health matters should be evaluated by a qualified audiologist. What makes the Epoqs stand out from the hearing aid crowd is the inclusion of Bluetooth, and specifically, an optional add-on, the Epoq streamer. If you need to use hearing aids, you're practically excluded from using traditional Bluetooth headsets -- either for calling purposes or in A2DP Stereo mode, as most won't fit, or may interfere with an existing aid. Outside of MP3 capable mobiles, there aren't that many Bluetooth enabled portable music players, but Oticon have that angle covered as well, with the optional Epoq Streamer. This is, in essence, a Bluetooth adaptor for most common audio inputs, enabling you to use with non-Bluetooth audio streams in the same way you'd use a regular Bluetooth device.

Features
The Epoq hearing instruments themselves look, not unsurprisingly, like rather small and very light hearing aids. The battery door does double duty as the power switch -- there's an intermediate stage where the battery can't fall out but isn't in contact with the unit's terminals, saving power. The Epoq streamer, on the other hand, has taken a rather obvious design cue from the world of personal technology -- it looks functionally identical to an iPod nano, albeit without a screen. The basic idea with the streamer, which has a very limited range (less than 0.5m) is that you power it up -- it charges via USB -- and stick it in your pocket (or on a lanyard, if you're so inclined) and then either directly plug or pair it to other devices, depending on their Bluetooth capability.

There's no missing the fact that the Epoqs themselves are medical devices, right up to the solid packaging that slides out to reveal the tiny and very light weight hearing aids themselves. Having said that, we wish more CE companies would invest in solid packaging like this; there's no way you'd throw these out, and there's no doubt as to where each part goes. The aids themselves use a slim and light design that Oticon calls "RITE" - that's "Receiver-in-the-Ear" - and can be marked with special coloured inserts to aid in identifying which ear they're intended for. A cleaning tool is included to keep them in best possible working order.

Performance
As was mentioned in the introduction, we're not equipped or able to accurately assess the ability of the Epoqs when it comes to assisting with hearing difficulties; that's the job of a trained professional who has evaluated your individual hearing profile. We were more curious to see how easy the Epoqs, in conjunction with the optional Streamer, were to set up and use. Medical instruments are often far more concerned with fidelity -- for obvious reasons -- and ease of may be left as a secondary consideration.

The first step in pairing up devices is to connect a cabled device to the streamer -- it comes with a standard 3.5mm audio jack -- or pair it with a Bluetooth device. We tested with both cabled and Bluetooth connections. As with all other Bluetooth connections, pairing is the first step, which involves a lengthy press of the streamer's Bluetooth button. We then searched for the streamer and connected effortlessly -- the streamer will connect to up to eight Bluetooth devices at once. One nice ease of use consideration with the streamer is that it then automatically connected up to the Epoq earpieces automatically, with no need for further pairing.

Our one consideration with the streamer is that the range is extremely limited -- Oticon refers to it as needing to stay within the Body Area Network, around 0.5m. In our testing, we found that we had to keep it quite close to the earpieces -- any lower than our chest and the audio started to wander a little. It's an understandable limitation when you consider that there's no pairing involved with the streamer and the earpieces -- otherwise two Epoq wearers meeting each other would be flooded with each other's audio streams.

Topics: mobile phone, bluetooth, Oticon, Epoq streamer, headset, mp3 player, hearing, aids, pair, earpiece

Other Oticon products

Comments (13)

  • lanton gave 5/10 on 28/02/2009 09:59 Report abuse

    Needs some work with pairing.

    • Good: I found my hearing was much better in loud situations (many restaurants).
    • Bad: Problems with the streamer becoming un-paired with the streamer.
      COST . . .
  • Andrwmorph gave 8/10 on 11/02/2009 08:50 Report abuse

    I just wanted to comment that you should make sure that you use the neck loop that comes with the streamer and DO NOT pull apart the breakaway cable as it ruins the transmitter in the neck cable.

  • Kim gave 5/10 on 09/02/2009 01:38 Report abuse

    I like the concept of the streamer and it's great to see the technology finallymaking its way to hearing products.

    • Good: This product works fantastically with the phone.
    • Bad: Its horrible with the IPOD.
  • Yenmaker gave 1/10 on 29/01/2009 06:10 Report abuse

    Warning. If you're thinking of using the Streamer to listen to music via an ipod/mp3 player, and your hearing aid boosts the high frequencies, save your money. The Streamer transmits the music through the correction of your hearing aid, so the music sounds tinny. It's comparable to listening to music with the treble set to high and the lows and midrange set to the minimum. In addition, the music is NOT in stereo. Nothing in the Oticon manual or in its website mentions these details. I was looking forward to the Streamer, but was very disappointed, not only in the results but in the absence of any disclosures by Oticon.

    • Good: None
    • Bad: Terrible sound quality if your hearing aid is programmed to boost high frequencies.
  • Rupe gave 9/10 on 18/09/2008 14:47 Report abuse

    Glad to see this on CNET. I am one of the first users/buyers in Texas or Louisiana (close to a year now) so have a bit more use and experience with these. Although I am new to hearing aids I found the Epoqs superior to even Oticons older but smaller sister product Delta (great size but like sev. of Epoqs functions even without the streamer/bluetooth) that I also wore/used. The Bluetooth pairing capability is totally awesome! I too have found the range a bit limited. I have not quite got used to wearing the streamer since my original work phone ( the very quirky Motorola Q ) would NOT stay paired to Streamer. My personal Palm Centro works seamlessly. My newest work phone the Blackberry Curve also works seamlessly.

    • Good: Hearing/Audio assitance, clarity, programability!
      BlueTooth Connectivity!
      Although not cheap, the price I paid was almost the same as the premium Oticon Deltas.
    • Bad: Range is very limited.
      Found the sound while connected to BlueTooth was 'tinny' as well.
  • NewYorkOnly gave 7/10 on 23/06/2008 09:58 Report abuse

    I purchased the streamer in January 08 and had to return it as there were defects insofar as the outgoing sound on bluetooth was horrible...very tinny. I recently recevied an updated model and it has worked perfectly.

    • Good: Excellent for handsfree driving and sound is incredible since it is thru both hearing aids
    • Bad: EXPENSIVE
  • Eli gave 9/10 on 19/06/2008 11:09 Report abuse

    I have had the Epoq hearing for about 1.5 months and they work great. The streamer is thoroughly impressive. Since 5 years I have had hearing aids (analogs) and 21 years later these hearings have finally arrived. The sound out of the Epoq are incredible. The ability to filter out voice over noisy environments is very good. With previous hearing aids I knew that I was reaching the limits of the hearing aid's potential relative to a normal person's hearing. Now, with these I'm reaching the boundary that goes beyond normal hearing. I'm astonished.

    • Good: The digital quality of sound and the bluetooth connectivity. The hearing aids communicate with one another to help a sound's directional source.
    • Bad: Expensive. I'm a bit surprised that the streamer is required for voice (while talking on the hearing). The filtering mechanism is not as good as my hearing aids for loud environments. The hearing aids has the ability to know when I'm talking, so why not make the hearing aids pick up my voice?
  • jrirons gave 9/10 on 19/05/2008 04:22 Report abuse

    I have been using the XW model with streamer for several months now and couldn't be more pleased.

    • Good: I love the streamer connectivity. I am using it with my phone (AT&T 8525) and with several of my computers.
    • Bad: Price of course. The streamer has a limited range but I have gotten around this by using a Sony device (just a plastic shell) to shorten the cord. Works for me.
  • Paul gave 7/10 on 13/02/2008 03:33 Report abuse

    I am delighted to see this review of a hearing assistance device.
    I do hope that CNET will also review a similar new product from Phonak called iCom.

    My understanding is that connectivity between the Streamer and the Epoq hearing aid is achieved via a technology called Near-Field Magnetic Induction.

    I especially appreciate reading the user reviews – CNET’s review is worth it for this alone!

    Proximity to the mouth is essential as the Streamer houses the microphone for outbound audio.

    I would like CNET to take the trouble to list a comprehensive list of specifications - at the very least, a list of supported Bluetooth profiles.

    This is great – thank you!

  • shadden gave 9/10 on 23/12/2007 07:19 Report abuse

    I have been functionally deaf for more than 20 years, profoundly deaf on one side and just extremely hard of hearing on the other. For 8 months I have been wearing 2 Oticon Epoch aids and using the streamer. I am extemely pleased. No other method gives me such excellent ability to use a phone. In noisy areas I do better than colleagues with normal hearing. I recommend it with great enthusiasm.

    • Good: Streamer is light, easy to use. It is easy to wear around my neck under a shirt, even with a tie, and no one notices it. Must bring it out to use it though, as microphone is very sensitive and makes a lot of noise for the other party if it rubs my shirt.
    • Bad: Expensive perhaps. But for some one like me the alternative is to go without using the cell phone. The "short" range is a non-issue because I wear the streamer around my neck and it is always there, mostly out of sight.

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