PC Tools Internet Security 2010

We're big fans of PC Tools Internet Security's ThreatFire component, and the overall toolset that PC Tools provides is robust, but the suite could be both faster and easier to use.


7.0
CNET Rating
2.3
User Rating


Historically, PC Tools' flagship product has been the reasonably priced Spyware Doctor. The full suite comes with the malware detection and removal tools that Spyware Doctor is known for as well as the recently enhanced ThreatFire behavioural detection engine, antivirus detection, spam filtering, layered browsing guards and a firewall. In terms of raw features, it's comparable to other internet security suites.

Installation

Our installation of PC Tools Internet Security 2010 was generally a pain-free experience. The program installed quickly, but did require a system reboot. Most but not all competitors require a reboot for the program to function properly. When Windows is done rebooting, the program will automatically launch and run a quick scan, which took less than two minutes. Even on clean machines, it's likely that the program will pick up tracking cookies and other low-level threats. Uninstalling left behind desktop icons and Registry keys, and the Windows firewall had to be manually reactivated — not the most polite of uninstallation procedures.

Interface and features

The interface design is generally easy to use, but could be much better when it comes to accessing advanced settings. Five buttons anchor the left nav: Status, Start Scan, IntelliGuard, Tools and Settings. Each one brings up a different pane of security information, but they're all unified by an easy-to-read font choice and clean design. It's too bad this design aesthetic didn't carry through to the more advanced areas, which are much harder to read thanks to an unnecessarily small font.

The default landing page in PC Tools Internet Security 2010, the Status tab, is easy to read. (Screenshot by CNET.com)

Through four large buttons the Status tab gives a broad overview of your security status. The Anti-Spyware, Anti-Virus, Anti-Spam and Firewall buttons in the central pane are given light colour-coding in either red or green, which makes it easy to see what's going on at a glance. Clicking on one of the buttons refocuses this summary to be button specific. The supplementary information needs to be larger, because these links are the only obvious connection between the overview and the fine-tuning controls. You can get to them via the Settings tab, but it's not clear where the ThreatFire settings are, for example. The ThreatFire exclusion list, it turns out, is the global exclusion list, but that's not immediately apparent and impairs your ability to adjust settings.

Under the Scan left nav button, the central pane will let you know what the two included scan settings look for, and allows you to set a create a custom scan. The IntelliGuard tab allows you to drill down to adjust settings for the 11 system "guards" that PC Tools offers. These are intended to protect nearly every aspect of your system that connects to the internet, and include guards covering Behaviour, Browser, Cookie, Email, File, Immunizer, Network, Process, Site and Startup. Each one contains a small link to the aforementioned exclusion list, an on/off toggle and relevant settings customisation when appropriate. The File Guard can be set to look at a combination of files, processes, executables and scripts.

They are inaccessible from any other part of the interface, although you can disable all of them from PC Tools' system tray icon. The IntelliGuard sub-features are one of the suite's strongest points, but to adjust them you must drill down through three clicks and small fonts. Making settings easier to get to while not overloading the interface drives the look of all security software, so PC Tools isn't much different from its competition in this case, but we'd still like to see an easier-to-navigate layout.

The Tools tab is superfluous, hosting only one feature: the malware reporter. This is for when you think you've discovered malware on your machine that PC Tools missed, so you can submit it for analysis. This could easily be exposed elsewhere, without the need for its own tab.

The Settings tab is the landing pane for both major and minor settings tweaks, for every feature offered in the suite. As such, when you click a link in another tab to manage the firewall exclusions or the anti-spam configuration, this is where it will jump you to. The features that are offered here are top-notch, with in-depth options to customise your settings. For example, there's a DNS blacklist for spam protection and the firewall offers active process toggling. The layout feels cramped and doesn't flow well, with each screen just different enough to require a reorientation.

The condensed feel of the layout advanced features won't prevent you from using them, but making the interface easier to read and sharpening the layout would make it more appealing to both novices and power users.

The layout for most other panes in the interface feels cramped, which wouldn't necessarily be the case if it took advantage of the white space on the right. (Screenshot by CNET.com)

Performance

When CNET evaluates the performance of security suites, we look at both system performance and protection efficacy. However, as stated in our policy, we don't do efficacy testing in-house. Instead, we turn to several major third-party evaluators, most often AV-Test.org and AV-Comparatives.org. PC Tools doesn't use many of the better-known independent testers, so we had to look elsewhere.

One such respected organisation, Virus Bulletin, tested the previous version of PC Tools Internet Security twice this year against a "wildlist" of malware threats, and tested the current version once. Virus Bulletin's testing methodology can be read here. While PC Tools Internet Security 2009 failed tests on Windows XP Pro and Windows Vista SP2 Business Edition, PC Tools Internet Security 2010 passed its December 2009 test on Windows 7. While it's well-known that antivirus testing methodologies somewhat lag behind the threat landscape, and can struggle to fairly evaluate behavioural detection and prevention methods, the latest score for PC Tools is encouraging.

The ThreatFire behavioural detection engine that is part of PC Tools Internet Security 2010 is well-respected and known for adding an extra level of prevention to your existing security program. It may well prevent an infection before it happens. PC Tools offers it as a stand-alone freeware download as well.

CNET Labs put the suite through our system performance gauntlet, and came away unimpressed. PC Tools Internet Security started up nine seconds slower than our baseline computer, an unprotected machine that booted in 40.03 seconds. Out of the 19 programs we've tested so far this year, that puts this program at seventh from the bottom. Norton Internet Security 2010, for example, added less than one second to the boot time, while ZoneAlarm Extreme Security took more than 19 extra seconds to boot.

Boot time (in seconds)
(Shorter bars indicate better performance)
PC Tools Internet Security
49.03
Standard machine
40.03

Shut-down time (in seconds)
(Shorter bars indicate better performance)
PC Tools Internet Security
35.32
Standard machine
30.75

Scan time (in seconds)
(Longer bars indicate better performance)
PC Tools Internet Security
1012
Standard machine
N/A

Office performance (in seconds)
(Shorter bars indicate better performance)
PC Tools Internet Security
524
Standard machine
483

iTunes decoding (in seconds)
(Shorter bars indicate better performance)
PC Tools Internet Security
194
Standard machine
187

Media multitasking test (in seconds)
(Shorter bars indicate better performance)
PC Tools Internet Security
898
Standard machine
785

Cinebench
(Longer bars indicate better performance)
PC Tools Internet Security
4180
Standard machine
4217

Interestingly, PC Tools' Spyware Doctor and Spyware Doctor with AntiVirus, which are both stripped-down versions of the Internet Security suite, fared much better and were both six seconds faster than their bigger sibling.

All three of PC Tools' offerings shut down about five seconds slower than the baseline computer. Scan times were all in the same range as well, with Internet Security hitting 1012 seconds, Spyware Doctor with AntiVirus notching 1035, and the most popular one, Spyware Doctor, marking 1052 seconds to completion. In our real-world scans, Internet Security completed its fast scan, called the IntelliScan in-program, in one minute 40 seconds, while the full scan took two hours and four minutes. For comparison, Norton 2010 completes its real-world quick scan in less than one minute, but its full scan took almost 30 minutes longer than PC Tools'.

In real-world use, navigating within the program was fine, and the quick scan compares well to the competition. Start-up and shut-down times, however, were indeed noticeably slower. PC Tools Internet Security has so far been the slowest program we tested in the media multitasking test for 2010 suites, but it was tied for fastest in the iTunes decoding test. Spyware Doctor, with the caveat of not having antivirus, has so far been the fastest at the Cinebench test. However, the Internet Security suite was squarely in the middle of the Cinebench pack. These mixed results reflect that while no single program benchmarks better than any other, on key tests such as start-up, shut-down and scan times, PC Tools Internet Security 2010 could be faster.

Support

Included in the program licence, which is good for three computers, is live chat and email, as well as a knowledge base, user forums and online guides. In the program, there's a Quick Start guide and links to the company site and the product site, and the Get Support Now button opens your default browser to a wizard-style questionnaire to help narrow down your problem. These features also match well to PC Tools' competitors, but they don't stand out as unique.

One area where PC Tools suffers compared with others is in its trial period. The trial is 15 days shorter than most competitors, and unlike them, PC Tools won't remove threats it detects. This stands out as stingy when compared with nearly every major suite available, including Norton, Kaspersky, ZoneAlarm, AVG, Avira, Avast and Trend Micro.

Conclusion

PC Tools Internet Security 2010 has some important strengths that can be built upon in future versions, but overall falls short when compared with competitors like Norton or Kaspersky. While our complaints about the interface are important, it is serviceable. The performance problems are more severe. The price point makes PC Tools Internet Security 2010 more attractive than it would be otherwise, as some protection is better than none for the average user.

Via CNET.com



Add Your Review 6


* Below fields optional


Post comment as
Angry99
1
Rating
 

Angry99 posted a review   

The Good:None

The Bad:refund/cancelation

The software comes with an "automatic renewal" function which needs to be manually turned off if you don't want to be charged another years fees automatically. After turning this function off, i was unpleasently suprised to receive a bill for another years worth of subscription despite my efforts to stop it. I have been through the ringer trying to get my money back; it would help if the customer support number actually rang through.

A total gimic of a product and a company.

 

Stewart posted a comment   

The Good:-

The Bad:-

I am appalled at the contempt with witch PC tools treats their customers. After repeatedly receiving emails telling me to upgrade to the latest version of spyware doctor with antivirus, I did. With the result that it crashed my computer. I uninstalled it and contacted customer support who informed me that my operating system (Window s XP 64 bit) was not supported and that I could not get access to the old version. Also that I would not be refunded for the purchase of the product.
A long time after this, I get an email saying that if I dont register with their web site I will be billed for another years subscription. so I had to follow a convoluted process to stop having to pay againt for software they will not provide.

DO NOT BUY ANYTHING FROM PCTOOLS

wazza
2
Rating
 

wazza posted a review   

The Good:looks nice

The Bad:Not user friendly

Deceptive through advertising would best decribe this product and lacking any real advances in security this software is not user friendly I would find it difficult for anyone new to Internet Security to get this to fuction in an efficient manner without it auto blocking things the average computer user would want.

Argusy
4
Rating
 

Argusy posted a review   

The Good:very few displayed interventions (worked well in the background), stopped a lot of invaders,

The Bad:Blocks or slows down program installations

Initially I liked it until I went to use AutoCad LT 2010. Once the first drawing was opened, PC Tools would cause LT to lock up on the drawing. Subsequent attempts to open LT were useless. Workaround? - Kill PC tools while using Autocad and disconnect the LAN.

It also slowed installation of some programs, by repeatedly causing "file in use" messages. (Kill PCT and installations weren't affected)

I gave up on PC Tools after it stopped the installation of Nitro PDF dead in its tracks. (a known problem by Nitro, when I emailed them)

That's a pity, as, otherwise, PC Tools did it's job very well, but what other programs does it kill, or interfere with?

(btw, I notified PCT several times about Autocad, but never got a satisfactory reply)

 

john posted a comment   

The Good:yes

The Bad:no

wow...
tats great n cool....
Technology Details
*******
john

 

tanygeo01 posted a comment   

The Good:-

The Bad:-

The initiative taken for the concern is very serious and need an attention of every one. This is the concern which exists in the society and needs to be eliminated from the society as soon as possible. I like this particular article. It gives me an additional input on the information around the world Thanks a lot and keep going with posting such information.
==============================
Useable Technology




Sponsored Links
CNET's latest

User Reviews / Comments  PC Tools Internet Security 2010

  • Angry99

    Angry99

    Rating1

    "The software comes with an "automatic renewal" function which needs to be manually turned off if you don't want to be charged another years fees automatically. After turning this function off, i wa..."

  • Stewart

    Stewart

    "I am appalled at the contempt with witch PC tools treats their customers. After repeatedly receiving emails telling me to upgrade to the latest version of spyware doctor with antivirus, I did. With..."

  • wazza

    wazza

    Rating2

    "Deceptive through advertising would best decribe this product and lacking any real advances in security this software is not user friendly I would find it difficult for anyone new to Internet Secur..."

CNET Speedtest

Recently Viewed Products