PS4 buyers reporting 'Blue Light of Death' out of the box

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CNET Editor

Michelle Starr is the tiger force at the core of all things. She also writes about cool stuff and apps as CNET Australia's Crave editor. But mostly the tiger force thing.

The PlayStation 4's first weekend in the US has been plagued with users whose new consoles either didn't work at all or crashed after booting.

(Credit: Sony)

The PlayStation 4 is not off to a strong start. A number of users who purchased the console after its Friday launch in the US have been reporting via Amazon reviews, PlayStation forum posts, Twitter and YouTube that their new units are booting up with the "Blue Light of Death" (BLoD) — a pulsing blue light that indicates the console has bricked itself.

According to the Amazon reviews, the BLoD either occurred straight out of the box or while the console was in use. "Just like everyone else who ordered a PS4, I have one dead right out of the box. Blinking blue light, nothing on screen," reported baldmessiah, while Okpaise said, "Purchased from Amazon. Started to set up, but during the update download, the system went dark and never recovered." Jake Zula said, "Unfortunately, I'm among the unlucky ones whose PS4 is bricked. At least I got to play it for a few hours first."

At time of writing, 563 of the 1966 user reviews on Amazon are showing one star, most related to the BLoD: over 25 per cent. This does not mean that 25 per cent of consoles have been affected, unhappy users are more likely to leave feedback than happy users, but it does seem to indicate that Sony's projected failure rate of 0.4 per cent was overly optimistic.

Although some reports are suggesting that Amazon's packaging is the issue, other users are reporting the same problem with PS4s purchased from GameStop and Walmart — and, according to Redditor high_iso, Amazon (and possibly other retail outlets) received a bad batch of units.

Sony has issued a step-by-step troubleshooting guide on the PlayStation forum, but there are no guarantees that it will work, and users are also reporting a hard time getting on to Sony PlayStation support to try to fix the issue.

CNET Australia has contacted Sony for comment and will update this story if we receive more information. We're not holding our breath — the company has so far not responded to requests for comment from other media outlets.

Even if the number of affected users is very small, this is not a good look for Sony — nor an auspicious beginning for the console, which won the hearts of gamers with its marketing campaign dissing the Xbox One.

The PlayStation 4 is due to launch in Australia on 29 November. Here's hoping Sony can issue a fix before then.



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CrisW posted a comment   

Mine works great. :)

 

RichardE1 posted a comment   

That didn't take very long. I can't wait to see a similar Xbox One article next week.

 

RussellT posted a comment   

Junk

 

CoryS posted a comment   

EXACTLY,anyone who has any knowledge of console gaming should know this..anyone who has memory of previous debuts should remember what always happens..in fact it happens with many newly released products of all kinds,especially electronic equipment...common sense...and you are right about the new games released with the new consoles..but,this should be a learned lesson...I guess people just cannot resist the urge to dive in,no matter the historical reference.

 

MichaelM25 posted a comment   

None of the PlayStation's are overheating, when the blue light is straight out of the box. Also of the 500 reviews half of those are not confirmed buyers it is Micro shills posting saying they have them, to give Sony a bad name.

 

TinkpotR posted a comment   

There are blogs in gaming the community with step by step instructions on how to fix this problem by restarting the PS4 in safe mode. No need to really panic, this solution came about soon as a few people had this problem.

 

AnthonyO1 posted a comment   

As I pointed out and was flamed greatly for, was the weight and set up of each system. Yes sony put in faster ram but what about the "quality" of it and the way it was set up? To me the weight had everything to do with it, heavier weight meant more quality parts and and more heat sinks in the XBOX

 

DavidG9 posted a comment   

serves them right who buy the consoles first, one should never buy a new gen cosole for at least 12months there will be always faults with first rushed out consoles and the graphics of the games wont be really used for at least 12 months im not buying for at least 12 months


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