Samsung CLP-500

Home-based businesses and small offices looking for a sub-$1,000 colour laser with a network printing option should consider the Samsung CLP-500.

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With an estimated street price of much less than AU$1,000, the Samsung CLP-500 stakes out the middle ground between a luxurious personal colour laser printer and a thrifty option for a home-based business or a small office. The CLP-500 includes space reserved for a network interface card, slots for additional RAM, and room for another paper tray, too (but including all of these options shifts the price tag to more than AU$1,000).

The Samsung CLP-500 colour laser printer is low on flash; it looks like an electronic office appliance from a bygone era. Housed in grey plastic, the round-edge, boxy CLP-500 stands 405mm tall by 510mm wide and is 467mm deep, which is about average for colour lasers. It has a solid feel to it, weighing in at an above-average 32 kilograms when fully loaded with toners.

A 250-sheet-capacity output tray sits on top, and a 250-sheet paper-cassette input tray rests at the printer's base. The CLP-500's multipurpose tray is located on the right side of the printer, and while made of flimsy lightweight plastic, you must use it when printing envelopes, labels, transparencies, preprinted paper, or card stock. Unfortunately, it holds only a slim stack of 10 envelopes, 10 typical sheets of labels, or 100 sheets of paper. We've seen larger capacities elsewhere.

Immediately below the paper-output tray is the CLP-500's control panel, with a thin string of buttons on both sides of a two-line, 32-character LCD panel. The buttons provide access to the most basic level of operational control and they are easy and intuitive to use. For example, one button cancels print jobs, and the rest are for maneuvering through the printer's options menu, which ranges from fine-tuning the duplex-printing operations to turning off the low-consumables alarm.

Inside a left side panel are the four toner containers, one each for black, yellow, magenta and cyan. And in the back left corner there are ports for power, USB 2.0 and parallel connections. Samsung intentionally leaves some space open on the back for a wireless network antenna or a network interface card.

The Samsung CLP-500 colour laser printer's most notable features are its built-in duplex unit and its expansion capabilities.

The duplex unit, used for double-sided printing, is housed on the right side of the CLP-500, just above the multipurpose tray. To enable automatic two-sided copying, you can either choose Layout, then Duplex from the printer's control-panel menu or select Duplex directly from the Properties tab within the computer's driver. The double-sided text that we produced was both clear and legible on both sides of the paper and didn't suffer from bleed-through.

The CLP-500 includes both USB 2.0 and parallel port connections, plus it comes with 64MB of RAM and provides extra slots that hold up to 192MB total. When the CLP-500 is fully extended with these extras, Samsung estimates that the network model CLP-500N should support an office workgroup of 20 to 24 people. That sounds overly optimistic to us, given the 266MHz processor and 10-envelopes-at-a-time maximum. But without a lot of colour printing or specialty media work, a fully expanded CLP-500N could reasonably support 10 to 15 people without slowing down.

It took us about 20 seconds to hook up the CLP-500 via USB cable (not included) and load the print drivers onto a PC running Windows XP Professional. The CLP-500 also is compatible with Windows 95 and later, Macintosh systems 8.6 and later (with the sole exception of Mac OS X 10.0), and many versions of the Linux OS. The CLP-500 doesn't use PostScript emulation, which preserves font styles, but instead uses SPL-C (Sharp Printer Language with Compression) emulation designed to speed up large data jobs. If you need exact font matches, you might consider a different colour-laser system.

In CNET Labs' performance tests, the Samsung CLP-500 colour laser printer proved a very fast worker. Clocking in at 14.1 pages per minute (ppm) on monochrome text, the CLP-500 beat both the Minolta QMS 2300DL colour laser with its 10.3ppm and the HP Color LaserJet 1500L with its 11.2ppm. With monochrome mixed text and graphics, the CLP-500 sizzled at 14.6ppm, again beating both the 2300DL, which lagged at 10.7ppm, and the 1500L's 10.4ppm. In colour, the CLP-500 was sprightly at 4.5ppm, close to but, once again, faster than the Minolta-QMS, which CNET Labs timed at 4.0ppm, and much faster than the HP 1500L, which provided a score of 3.4ppm.

Speed aside, the quality of the CLP-500's black text is good but not as dark or crisp as we've seen elsewhere. In fact, when we closely appraised the text, we could see a fine mist of toner overspray around each printed character. Also, the colour text looks fair only, with gaps, dots, and mismatched colour overprinting in the text, visible to the naked eye.

The CLP-500's graphics, on the other hand, are very good in monochrome, reproducing line art, gradients, and even black-and-white photographs cleanly and sharply. The colour graphics look almost as appealing -- certainly fine for most everyday business needs -- but like most all other colour laser printers we've seen, the CLP-500 doesn't consistently create finely shaded gradients.

At 5 percent coverage, the black starter cartridge is rated for 2,000 sheets, and the colour ones are rated for 1,500 each. Replacement cartridges offer more capacity, with black rated at 7,000 sheets and each colour producing 5,000 sheets.

NOTE: Products in this test are for comparative purposes only and are not necessarily available in the Australian market.

Colour laser-printer speed (Longer bars indicate better performance)
Colour graphics
Samsung CLP-500
HP Color LaserJet 1500L
Minolta-QMS 2300DL

Laser printer quality
• Poor •• Fair ••• Good •••• Excellent
Printer Text Color
HP Color LaserJet 1500L ••• ••
Minolta-QMS 2300DL ••• ••
Samsung CLP-500 ••• ••

Service and support
Samsung covers the CLP-500 by an industry-standard, limited, one-year parts-and-labour warranty against defects in materials and workmanship. But the CLP-500 doesn't ship with a helpful setup poster; instead, it includes only a 28-page setup guide, and the CD-ROM includes a user guide, though there could be more info in the troubleshooting section. Samsung's Web site offers some FAQs, as well as the latest drivers and manuals available for download, but it doesn't provide as much online information as, say, HP's does.

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PrinterUser posted a review   

The Good:Fast (once it gets going), cheap, automatic duplexing without having to re-insert the paper.

The Bad:Takes a long time to warm up from sleep mode to the first page (takes around 1 minute) (compared to my old HP laserjet, it seems to take at least 10 times as long).

Paper jams occasionally. Not just in one place, but just about anywhere within there, so approx one print in 50 gets stuck somewhere.

Cost of consumables once the transfer belt or drum needs replacing are so high, you may as well replace the whole printer.

I own mine now for 6 months


"Poor quality"

D. McVinnie posted a comment   

Had to exchange the first printer. Duplexer leaves light creases in the paper. Toner coverage is not even. Support requests go unanswered.

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