Some Retina MacBook Pros hit by image persistence flaw

The Retina display MacBook Pro may have bumped into its first technical issue.

Apple's new Retina display MacBook Pro.
(Credit: Apple)

Some owners of the new laptop have posted messages at the Apple Support Communities, complaining of an image persistence problem, in which an image remains on the screen for several minutes after it should have faded away. As noted by AppleInsider, the lasting image is only obvious on light backgrounds and persists for around five minutes before it disappears.

A few owners have said that Apple Store workers had ordered replacement units for them after they demonstrated the issue. Some have speculated that this could be just a bad batch of laptops, since the problem has yet to be reported on a widespread basis.

However, AppleInsider did caution that image persistence, or image retention, has affected IPS (in-plane switching) displays on other devices and is seen as a major drawback of the technology.

Returning or replacing a defective product shouldn't pose a problem for affected users, as Apple offers a 14-day "no questions asked" return policy.

The company also provides a 90-day warranty for technical phone support, and a full year limited warranty on defective parts.


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