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Telstra BigPond Wireless Broadband

By Alex Kidman on 17 October 2005

As long as you're a metropolitan broadband user, Telstra BigPond Wireless Broadband delivers well, but it can't be said to be an inexpensive broadband option.

User rating:7.7

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  bronco gave a review on 05/10/2009 05:28

  • Good: while it last
  • Bad: very

  drops out all the time
  totally stuffed my soft ware
  repaired at great cost to me
  not bluddy telstra
  returning products to telstra
  for refund

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  Boothie gave 10/10 on 27/08/2009 09:10

  • Good: Constant connection, fast speed, price is good
  • Bad: Customer service while trying to get the broardband connected

  While we had a stuff around in the beginning, after talking to a supervisor in Sydney (yes, that's right, I said Sydney (Not all people are overseas!)), We were connected the next day. The wireless modem was easy to set up and the price is great for the speed. No-one else could give us even close to the same speed for around the same price. We are very happy with the bigpond side of Telstra, the phone side however is another story!!!! They need to get people who can actually speak fluent english and are easily understood. I have spent several hours fixing my partners mobile/home plan as they keep adding different charges to it each month. They need to sort out their workers and employ aussies who speak english. NO MORE OF THESE NEW AUSSIES!!!! YOU CAN'T UNDERSTAND THEM AND IT MAKES YOU MORE FRUSTRATED THE LONGER YOU HAVE TO TALK TO THEM!!!

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  Anon gave a review on 20/04/2009 15:31

  • Good: No phone line necessary.
  • Bad: The entire thing.

  I have the new Telstra Wireless Wi-Fi router, I work for a Telstra Dealer.
  
  The thing drops out every hour or so without any reason or notification. I have full signal, Bigpond have swapped the router, they have reccomended an antenna for my "high signal area", Who would have figured?
  
  Amongst many many other troubleshooting issues they still just cant admit that network tower provided internet is good in concept, if it worked that way.
  
  I would NEVER reccommend this heap of crap to anyone, what a joke..
  
  And the pricing? You can get 40GB for $100 per month on ADSL2+ which is fast as hell in comparison to $129.95 for 10GB and a connection that cant even stabilise?...

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  Dan gave 1/10 on 26/08/2008 02:29

  • Good: It works most of the time
  • Bad: It's Telstra...what else can i say.

  I wouldn't even rate this utter piece of crap! I was living in metro perth, and because of my location (in a very slightly hilly area) this was the only way i could get broadband. I tried 3, but there USB modem could not get reception so telstra was my only option. Skip forward 6 months and now i live in metro Brisbane. I thought "great, now i can get ADSL and get rid of this overpriced wireless shitheap" But, no apparently i can't get ADSL in my street...WTF! Telstra seriously need to sort there broadband infrastructure out. This wireless broadband is horrendously overpriced and then the bastards lock you in for 36 months! Telstra can pay their boss millions of dollars and then still keep ripping everyday australians off...it's pathetic. They can go to hell.

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  susan gave 1/10 on 21/06/2008 17:35

  • Good: none

  If there was a minus 100 rating I'd have used it!
  
  absolutely no one at telstra has any freaking idea about wireless. They cannot even give you a telephone number. They have no people trained on it at all.

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  z17813 gave 2/10 on 27/02/2008 20:25

  • Good: Makes you realise no matter how bad other ISPs are they are not Telstra
  • Bad: TELSTRA service, cost, incompetent techs, sales people, helpdesk, services they will sign you up for and then say 'oh we actually have a blackspot there' after previously assuring you that your specific address was in a good coverage area

  Telstra service is terrible... would have given it 1 or 0 but 2 is as low as the slider
  

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  dickandjill gave 2/10 on 11/10/2007 17:26

  • Good: could have been very funny
  • Bad: almost caused my husband to have another heart attack

  Hello my name is Jill and my husband and I are pensioners I am 62 and he is 64. I hope I am sending this to the right place as this is a very large complaint and I am considering going to the dept of fair tradeing or the ombudsman.
  My problem started one day last week. I rang to chat about haveing my out going phone calls barred and still have incomming calls.
  I spoke to a young lady who said that this was possible but as I still wanted to have the internet on [I have dial up connection] I would have to go to broadband. That was fine and the broadband quipment arrived at my address yesterday. As my husband is not well we waited till this morning to attempt the connection. It was all going fine until the last bit and then we had a red light blinking on the gateway so we rang the technical department so try to sort it out, we spoke to a young lady who I will just give her first initial P.she informed my husband that the broadband would not be connected for two more business days as technicians had to come to do something in the wire boxes that you have in the steet so we were satisfied with that as we expect a company like Telstra to know what they are talking about, anyway I wanted to know something else so we rang the same number and spoke to C, she told me that we didn'y need technicians to come and work on the boxes in the street and that it could be fixed over the phone, she then connected me to S. who in turn told me that there was no way we could have any sort of internet as well as barring all outgoing calls as this just was not possible, that was intirely different to the young lady last week. S. in turn connected me to T. who said he was not the right person and so connected me to C. who then put me through to S who said that they would send a retrival bag to pick up the broadband equipment, by this time I was very very angry as I felt that I was being spoken to by a whole lot of people who did not have a clue what they were talking about, but it doesn't end there either because they last person could tell how angry I was he went to speak to his supervisor, in turn eventualy I spoke to I. who just he was very sorry and couldn't help any more.This all happened in a period of about 2 hours. about half an hour later I was called from an office in Telstra who looks after accounts and his name started with the name B. who in turn proceeded to tell me how to go about haveing cheaper phone calls.
  Now i didn't get to be 62 years old with out learning a thing ot two so after being treated like a 2 year old, I eventually hung up. By this time my husband who has multiple illnesses, was threatening to throw the phone and the computer out in to the paddock.
  Then to add insult to injury about an hour later I had a phone call from another department asking me if i wanted to be taken off broadband please keep in mind all i wanted in the first place was to have my out going calls barred and I was prepared to go off the internet all together.
  The situation at the moment is this. I am considering who I am going to talk to next about this because I feel that with a company like Telstra, your employees should be well trained in their field and they obviously are not.
  oh, I forgot, when I spoke the first young lady last week she told me I had a phone bill of $274.03 to pay when the bill came out. When I spoke to the last person B. he told me that that was the last account and the next one doesn't come out until next month.
  I give up; so I am going to keep my dial up connection and consider my options from here, this may sound funny to you but believe me it most certainly was not. I await your reply and if this isn't the correct department could you please forward it to the right one Thank you Jill

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  warrent gave 2/10 on 22/08/2007 13:45

  • Good: None thus far.
  • Bad: Yes we were conned.

  Have just had two laptops set up with the new 3G wireless broadband system. As yet unable to get either to work efficiently. Dissapointed to say the least,

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  Peter & Jan Cotterill gave 7/10 on 24/03/2007 17:55

  • Good: can use it with notebook as well as pc
  • Bad: find we don't get any coverage in small country towns even if we have mobile reception.

  I find that the wireless broadband is great when at home but initially bought this system so that we could get coverage when travelling. Not worries about speed just need to check emails do banking etc.
  

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  Doug and Shirley McDougall gave 4/10 on 12/03/2007 10:01

  • Good: Convenient and faster
  • Bad: Unhappy with the way it automatically slows down when we thought we were paying for unlimited download. Surely $59.95 per month should give a smooth and excellent service. We could use an opposition company for much less and get as good or better deal!!! Telstra are just too costly and now we cannot even report the scam we are sent.

  Hello there. We have broadband but we have been getting a lot of scam mail for the past 12 months and had started reporting it recently as SCAM MAIL by selecting it and then clicking on a Report as Scam Mail Tab, but all of a sudden that Tab has not been being made available for us to use--WHY??? is that? Why is Bigpond no longer asking for people to report obvious nuisance mail as Scam??? At least it gave us a feeling that someone was at last interested in knowing that it was annoying customers , and was trying to do something about it...
  
  Regards Shirley & Doug McDougall
  

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