Telstra offers 24-month phone warranties

Telstra has rolled out two-year warranties for all mobile handsets on 24-month contracts except Apple's iPhones following discussions with the Australian Competition and Consumer Commission (ACCC).

"Telstra has decided to do what's right and fair for consumers, and has been negotiating with manufacturers to bring in warranty periods that last for the length of a consumer's contract," ACCC chairman Graeme Samuel said today in a statement.

Telstra's already had success with some manufacturers, providing 24-month warranties for HTC, BlackBerry and ZTE phones.

"It is important for consumers and suppliers to realise that the Trade Practices Act implies certain statutory rights into consumer contracts. Just because the manufacturer's warranty period is up, it does not mean that consumers can be hung out to dry if they are left with a faulty product and ongoing service contract."

The primary obligation to provide remedies for problems rested with Telstra, according to the commission, and not the phone manufacturers.

The extension of Telstra's warranties followed an ACCC investigation last year, which saw Vodafone provide an undertaking that it would provide a 24-month warranty for any phone sold on a 24-month contract.

The commission is still in discussions with Optus seeking a similar warranty policy.

The ACCC said that although most manufacturers were honouring warranties, it still had concerns around warranty issues with Apple's iPhone.


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Bloss and Pepe posted a comment   

It would appear that the 2 year warranty only applies to recent purchases. I rang Telstra today because my Discovery Easytouch phone keypad has gone faulty - 14 months after I bought it. After waiting for nearly 2 hours on hold - they told me tough luck - I only have a one year warranty.

I later found out that the keypad failing is a common fault as can be seen on the Cnet and other forums.


Apple... again posted a comment   

So every phone except Apple... Confident in your product Mr Jobs?


Adzy posted a comment   

I was really surprised when Telstra told me I had a 2 year warranty on my HTC Desire when I got it 2 months ago. Shame they took so long for the 2.2 update so I didn't it myself with the genuine HTC one voiding that Warranty.


CNET Editorial posted a comment   


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