Telstra reclaims Twitter profile from cybersquatter

By Chris Duckett on 28 August 2009

in brief Telstra has expanded its Twitter customer support footprint with the takeover of the @Telstra account.

The account will handle customer support for the telco's mobile, fixed line and Foxtel services, wrote social media chief Mike Hickinbotham on the telco's nowwearetalking blog.

"We are gradually mak[ing] the shift from 'OMG — we're in social media!' to 'social media is just one of the many ways we are connecting with our customers'," wrote Hickinbotham.

Hickinbotham stated that the account was previously in the hands of a cybersquatter.

Telstra's existing BigPond support account will continue unchanged.

Topics: bigpond, customer, foxtel, nowwearetalking, support, telstra, twitter, account, telco, wrote

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Comments (2)

  • chroyle commented on 01/09/2009 18:52 Report abuse

    Good Call... Telstra needs to be extorted.

    Taste some of your own medicine b%atch#s.

  • Gregaruss commented on 28/08/2009 18:48 Report abuse

    Cybersquatter....Entrepreneur....doesn't it jut depend who's asking...?

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