Telstra Ultimate Wi-Fi

Telstra's Ultimate Wi-Fi hotspot delivers solid mobile data to up to five devices and comes highly recommended — as long as you can afford it.


9.3
CNET Rating
10.0
User Rating

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Design

Telstra's previous wireless hotspots — the inventively named Telstra Prepaid Mobile Broadband Hotspot and Telstra Elite Mobile Wi-Fi looked broadly similar, offering up incremental technology upgrades within the same shell. You could tell they were hotspots, because they looked like them.

The Ultimate Wi-Fi hotspot doesn't. Without being powered on, it looks rather like one of those cheap bargain store portable games consoles that come with 30 different versions of Tetris on them. Where the Prepaid Hotspot lacked a screen and the Elite introduced a small display, the Ultimate ups the stakes with a larger multi-line display that includes signal strength, current Wi-Fi SSID and, by user choice, the current password for the network. The idea there is that you can easily show folks what the password is without having to write it down or read it aloud.

Features

The Ultimate Wi-Fi shares technology with Telstra's other Ultimate product, the Ultimate USB Modem, in that it's a Dual-Carrier HSPA-capable device, which gives it a theoretical maximum of 42Mbps throughput speed. In the real world you're not likely to get that kind of speed, and even Telstra rates it for "between" 1-20Mbps in Dual-Carrier HSPA (DC-HSPA) areas; outside those areas you'll typically see between 550Kbps-8Mbps. As with all things wireless, variability is the name of the game.

The Hotspot itself can work as a USB tethered modem, but most folks will take advantage of its ability to pair up to five devices across an 802.11n network instead. Telstra rates the standard 1800mAh battery in the Ultimate Wi-Fi as good for up to four hours of connected use. Those who need additional power could invest in the optional AU$79 battery pack, which ups that to eight hours of claimed uptime.

As with Telstra's other hotspots, it's a little confusing working out which SIMs will or won't work in the Ultimate Wi-Fi hotspot. Telstra supplied us with a unit for testing alongside a business SIM (the consumer Ultimate Hotspot will come later), which works on a post-paid basis. The previous prepaid hotspots wouldn't work with post-paid consumer SIMs, but they would work with post-paid business SIMs. It seems as though Telstra likes you a little more if you're in a suit, essentially.

At the time of writing we're still waiting on exact clarification on which Telstra and BigPond SIMs will or won't work with the Ultimate Wi-Fi; in the meantime we'd advise checking carefully when purchasing to make sure it'll work with your SIM. Naturally, if you take a 24-month contract option, that won't be a concern at all, as it'll come with its own SIM.

Performance

Setting up the Ultimate Wi-Fi was a little more tricky than we've seen with other Telstra Hotspots, although that may have been a quirk of the unit Telstra supplied us with. The post-paid SIM had a PIN lock on it, so in order to set it up, we had to charge the unit, power it up, connect to it, log into its web interface to enter the PIN before we could do any surfing. This was set as the default, making it less pick-up-and-go than we'd typically like to see from a hotspot, although you can change this. You can also change whether it'll display the SSID password on the main screen, depending on your security tastes.

The Ultimate Wi-Fi has one oddity we've not seen on a hotspot before — it's noisy. An in-built tiny speaker chirps when the unit powers up, and again each and every time a device connects or disconnects from the hotspot. Again, it's user configurable if you don't happen to want a hotspot that sounds like R2-D2 on a drug trip.

The Ultimate Wi-Fi's best performance should come in an area blanketed by DC-HSPA coverage, so we at first tested using the Speedtest.net web application in Sydney's CBD with both the Ultimate Wi-Fi and its predecessor, the Elite Wi-Fi. The Elite Wi-Fi will, for the moment, remain Telstra's offering for its prepaid customers, and we were curious to see if there was a real-world difference between the devices in usage.

Our Sydney CBD figures showed that difference well, with the Ultimate averaging 6.424Mbps down and 1.35Mbps up to the Elite's 5.56Mbps down and 1.28Mbps up. That's not as huge a difference as we'd hoped to see, so we took our testing further afield, by testing in Sydney, Ryde and Hornsby, and then heading off on a road trip to test in Wagga Wagga in regional NSW and Glenelg in Adelaide, South Australia.

Telstra Ultimate Wi-Fi

Location Average ping Average download (Mbps) Average upload (Mbps)
Sydney, NSW 136.6 6.424 1.35
Hornsby, NSW 102 5.014 1.434
Ryde, NSW 127.2 5.706 1.36
Wagga Wagga,NSW 168 1.15 0.08
Glenelg, SA 82.4 14.946 3.23

Telstra Elite Wi-Fi

Location Average ping Average download (Mbps) Average upload (Mbps)
Sydney, NSW 105.4 5.556 1.712
Hornsby, NSW 84.2 3.254 1.28
Ryde, NSW 126.6 4.52 1.646
Wagga Wagga,NSW 301 0.37 0.01
Glenelg, SA 134.8 1.804 0.818

The wider test figures do show the Ultimate Wi-Fi performing well against its brethren, and better than anything else we've ever tested. Bear in mind these are averaged figures as well; one of our Glenelg tests gave us an impressive 21.68Mbps download figure. Equally, our very low Wagga Wagga test scores were in a residential house that we knew upfront got very poor mobile signals from every carrier, because there's merit in giving a tough test every now and again.

As with all things wireless, variability is still a key factor; you may get better than most current fixed ADSL2+ offerings, but equally you may get worse figures. Uploads are still relatively sedate and for gamers and those requiring low latency, ping figures are still on the high side.

In battery life terms, we averaged around three hours in our tests with multiple connected devices. It wouldn't be enough to go an entire day without the add-on battery, but it's broadly comparable with other competing devices. Like any other battery-powered enclosed device, it can also end up a little warm over time if you're carrying it in your pocket while testing.

Conclusion

The Ultimate Wi-Fi is the fastest hotspot we've tested to date, but as with all things Telstra, there's a premium price tag attached. If you need the speed and network access offered and can cover the ongoing data costs, it's a very worthy buy.

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Briggzy84 posted a comment   
Australia

I bought one of these after a long painful ordeal with 3 then Vodafone! the product and speeds are on an entirely different level! Just awesome! I never really turn if off and have no issues with overheating or drop outs. Highly recommend this to anyone who cant get cable or 4G!

Shane.S
10
Rating
 

"Exceptional wireless modem/router experience"

Shane.S posted a review   
Australia

The Good:It works straight away, it performs as promised, and continues to do so.

The Bad:Will not make coffee or fill out vehicle log books (OK, nothing then)

This is an extraordinary breakthrough in the Telstra experience - it works straight away, it performs as promised, and continues to do so. Have aliens taken over Telstra? Whatever, this relatively new Sierra modem is outstanding and the hook-up with BigPond was painless.
The status is easily monitored from your wirelessly (or USB) connected device's browser. Haven't had the issues others have mentioned, however my family's usage is several hours a day, but not 24/7. If you want it quiet, you simply switch the speaker off.
Range is superb throughout our two-storey home, and connection was dead easy for our i7 PC, i5 laptop and Samsung Galaxy S II android phone. An older, dual core laptop running Windows XP was easiest to get connected using the wired USB connection, but works fine.
Had it a couple months and no letdowns.

 

"It's ok but no Ethernet ports"

LindsayB1 posted a comment   
Australia

The Good:Easy set up and simple to use

The Bad:No Ethernet ports

Upgraded from the elite but now can't hook up my foxtel IQ2 or sonos due to no Ethernet & telstra not providing home network support.
Thanks heaps

marckean
10
Rating
 

"The best Next G device yet."

marckean posted a review   
Australia

The Good:Sexy looking device which can charge via USB in the computer, or the provided power plug.

The Bad:Get's hot easily and stops charging when hot with an exclamation mark. So takes a long time to charge the more devices connected to it, as it keeps stopping charging. It charges a big, then stops to cool, then charges again, then stops again to cool down, then charges again etc, etc, etc.

Nice article, I just picked one up yesterday and I work IT. So I gave it all the testing I could give it while in the passenger seat driving from Sydney all the way up the F3 to Terrigal. I had an inverter plugged in powering both my laptop and the first charge for the Ultimate WiFi device. This review here remains true except I didn't have the problem with the PIN, Bigpond must have removed this feature after reading this article. One thing I did notice which was annoying, when I first picked up this device from the post office I couldn't help myself and couldn't wait to use it, so in another shop while the wife was trying on clothes, I connected my iPhone to it, it had some charge on the battery, but as it was the first conennection to the device it wanted me to go through a wizard to enter Bigpond username and password which doesn't work on the iPhone browser due to compatibility. So I waited till when I finally got my laptop going in the car. When I connected to it to continue configuring it using Internet Explorer it didn't play the game, it was looking for the same exact connection as before from my iPhone, so I just needed to reset it by removing and re-inserting the battery, I then manged to complete the first configuration using Internet Explorer. Speeds for me in Terrigal are below, very impressive.

A detailed image for this result can be found here: http://www.speedtest.net/iphone/141142137

guybrown
10
Rating
 

"I'm on the 7GB $59 for 24months business plan with Telstra"

guybrown posted a review   
Australia

The Good:Fast! Indiscreet - plug it in and ignore it or put it in your bag and ignore it.

The Bad:Sim card comes with Pin lock which prevents/interferes with connection.

Serious issue: Sim card comes with Pin lock which prevents/interferes with connection. This causes the device to keep displaying "Searching for network..." or connect to ultimate.telstra or telstra.ultimate. Your wifi devices will be able to connect to the Telstra Ultimate device and you'll be able to see the control panel on your computer screen but you won't be able to get the Telstra Ultimate device to connect to the internet until you've taken the pin off the sim. The pin number is displayed on the card that the sim card snaps out of and is hidden under a scratch-to-reveal layer.

Serious solution: Put the sim card in an unlocked mobile phone, navigate through the menu and take the pin (sim lock) off the sim card. Then put it back into the device and hey presto.

I spent an hour on the phone to two people in asia who were both hopeless. I then queued in Telstra for 20 minutes but it was worth it because they knew the problem and carried out the above solution for me and it instantly worked as it should - frustrated moments... but now happy days!




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User Reviews / Comments  Telstra Ultimate Wi-Fi

  • Briggzy84

    Briggzy84

    "I bought one of these after a long painful ordeal with 3 then Vodafone! the product and speeds are on an entirely different level! Just awesome! I never really turn if off and have no issues with o..."

  • Shane.S

    Shane.S

    Rating10

    "This is an extraordinary breakthrough in the Telstra experience - it works straight away, it performs as promised, and continues to do so. Have aliens taken over Telstra? Whatever, this relativel..."

  • LindsayB1

    LindsayB1

    "Upgraded from the elite but now can't hook up my foxtel IQ2 or sonos due to no Ethernet & telstra not providing home network support.
    Thanks heaps"

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