TiVo Home Networking

It's tough to move past the sticker shock of the cost of TiVo's home networking solution, but it is a simple solution for those wanting more portable TV out of their PVR.


7.8
CNET Rating
2.3
User Rating


When TiVo launched in Australia late last year, one of the features that was notably absent from the local version was home networking. The ability to stream multimedia content to your TiVo, or, critically, take recordings your TiVo had made and transfer them to your PC or to portable devices was, we were assured, an upcoming feature that would cost in the "tens of dollars". Home Networking has finally arrived for the TiVo, and the price is a little more than the tens of dollars quote would have you believe. It's a set price of AU$199, although at the time of writing TiVo was offering it for a reduced cost of AU$99.

Features

So what does your AU$199 actually buy you? Well, aside from some client-side PC-centric TiVo software — Mac users will need Roxio's Toast Titanium to access their TiVo over a network — the key thing that the Home Networking Package gives you is an unlocked Media Access Key. The package is only sold through TiVo's local portal, and once you've entered in your details and made your payment, the same network connection that delivers the TiVo EPG updates and the recently launched Blockbuster-branded VOD service will deliver your media access key. It's a 10-digit code that you then enter into the TiVo Desktop software, although some other packages do work with the MAK, such as TiVoButler. With the Media Access Key you also get the ability to download TiVo Desktop Plus to a single PC, which allows you to transfer recordings from your TiVo to a PC, as well as convert them to formats suitable for iPods, PSPs, the Nokia N80, Palm Treo 650 and generic profiles for H.264 and MPEG-4 conversion.

Performance

There's really not much to say on the installation front. Local TiVo distributor Hybrid Television Services provided CNET Australia with a complimentary account, and around 24 hours later we could access the Media Access Key functionality within our TiVo. The Desktop Plus software was likewise a simple install, and it splits in between your TiVo's recordings and sharing music photo and video files from connected PC systems on the same network. We had to slightly tweak our firewall on our test system, running Norton 360 v3 in order for the TiVo to be seen.

The TiVo Desktop Plus software is simple enough to navigate, but TiVo, it seems, is incessantly careful not to annoy any lawyers out there. Pretty much every step you take with the transfer software includes a mandatory click-through disclaimer to assert that you won't distribute files any further than your own system and for your own viewing, which gets rather tiresome after a while. One nice touch is that you can opt to transfer titles individually, or tell the transfer software to automatically transfer an entire series as episodes are recorded.

Once you've selected items to transfer, TiVo queues them up, and then you start to wait. And then wait. And then wait some more. For what is pure data, transferring from the TiVo takes utterly ages, even over a decent gigabit Ethernet network; we can only imagine it'd be much slower again over wireless. Typically, we found programs transferred at roughly double time, so a one hour program came through in around 30 minutes. This makes it impractical for setting up if you want some quick video to watch on the train, but acceptable for large, late night transfer queues. It wouldn't take that much effort to set just about everything on a TiVo to transfer overnight and clear the TiVo itself (although this can't be done remotely) to give you a lot of space for recommendations and VOD movies almost permanently.

AU$199 for a 10-digit code is undeniably pricey — logically it's AU$19.99 per digit, after all — and we do wish it was quicker on the transfer queues. Given the space extending alternative is currently limited to only the Western Digital My DVR Expander, however, and that's more costly and nowhere near as portable or backup-friendly, we'd still suggest it's a worthwhile buy for TiVo-owning TV junkies.

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Phoenix
1
Rating
 

Phoenix posted a review   

The Good:Good when going

The Bad:Support is nil as support policy has changed

I had no end of difficulties with my Tivo, when I bought it I was told the support team were wonderful and I could speak to a support person directly, however within a week of purchase Tivo support changed their policy to email only, stating they would get back within 2 working days excluding public holidays. I had no return emails and after badgering them with emails they responded with a long list of instructions and still I had ongoing powering up issues, lagging issues, it just was a nightmare. I have just returned my Tivo to the store along with the 25 emails attached and will never buy a Tivo product again, full of promotional hype and not truthful. I feel free at last now this terrible product is safely back in the store for some other poor unsuspecting person to be hooked into buying it. Get some headache pills at the ready if you purchase and also a great counsellor lined up for emotional full our.

WizKid
1
Rating
 

WizKid posted a review   

The Good:If looking at the Home Networking Part.... Nothing really...

The Bad:Pricetag

How can they get away with charging 100 dollars for something that should have been included in the package from the beginning ???

 

GW posted a comment   

The Good:TIVO

The Bad:Networking Software

I like TiVo - I like the idea and it works just fine for us (we have 2 of them in the house).

But like so many people have already said, the networking software is ridiculously bad. It took me half a year to get it working at all (and that was with constant to and fro to tech support). Then, when it finally worked, it did so for a short while, then the PC could no longer detect the TiVos, nor vice versa (the two Tivos could always see each other).

I have managed to get it going every now and then (maybe a total of 5 times in nearly a year, with a lot of work on each occasion), but it has always ended up disappearing again.

So, as so many say, THE SOFTWARE IS COMPLETELY UNRELIABLE!

The TiVo technical help is next to useless. You email them and, in spite of promises for speedy responses, I have had to wait weeks to get any response (at one stage, they apparently emailed tech support in America and waited for weeks from a response from them before getting back to me).

This back-and-forth is so slow, that it isn't at all useful (6 months to get a first success, and then more because of the experiments I made rather than the advice they gave me).

So, technical support LEAVES MUCH TO BE DESIRED!

Technical manuals supplied by TiVo are equally useless. Instructions on anything (e.g. how to check whether Bonjour is active) simply don't work, unless you happen to have the exact version of Windows (whichever version that might have been) that was used by the person who wrote the instructions. So, why even bother issuing written instructions if they outline steps which could not be replicated in either Vista nor 7?

So, WRITTEN INSTRUCTIONS ARE USELESS!

Sick of having to work to maintain a connection, I employed a large private firm of tech support with networking specialists - they couldn't solve the problem. They didn't charge me, because they couldn't get a result, but I would rather have paid their $100 fee to find a permanent solution - but not even they could make sense of it.

I can understand that TiVo is a company that wants to make an ongoing profit, and I have no problem with that. But the amount they charge for this software which basically doesn't work, is unjustifiable.

davkell
7
Rating
 

davkell posted a review   

The Good:Twin Tuners & Season P****

The Bad:Inability to edit recorded programs

Don't know what all the whinging is about. An excellent product, great for TV addicts with a few hiccups such as an inability to edit recorded programs or split shows. Can experience issues due to incorrect digital TV guide.

Otherwise, transfer to PC of recorded TV and transfer to TiVO of home movies, music and photos is a breeze and not overly slow. Can immediately begin watching a program being transferred to Tivo and never catch up with the actual download.

Love it really!!!

Blowfish
1
Rating
 

Blowfish posted a review   

The Good:Guide, Season P****

The Bad:No Network feature. At $200 extra not counted.

Save yourself some dissapointment. You can buy freeview much cheaper without hidden costs for activating standard media center features.
ONLY GOT 1 COZ 0 not available.

Bob
1
Rating
 

Bob posted a review   

The Good:there is nothing good about it

The Bad:expensive

Tivo,

Over rated,

It is erratic, was expensive to buy and expensive to run even at idle time. Your looking at least 4 of 7 watt light globes when it is running.

tsnq
7
Rating
 

tsnq posted a review   

The Good:it now seems to work properly - TiVo Desktop version 2.8

The Bad:version 2.7 didn't really work, too expensive at $199 -try to get it on special or bundled

TiVo Desktop version 2.8 does what it is meant to do ie transfer of TV shows to PC and transfer of video to TiVo also streaming of music and photos from PC to TiVo. Plus-key lets you convert files for mobile devices and do auto transfers from TiVo. With version 2.8 you can also upload to TiVo an unlimited number of movie files in a folder (limited to 10/folder previously).

tracker
1
Rating
 

tracker posted a review   

The Good:none

The Bad:toooo expensive

if it was free i could put up with how it performs but its 200 bucks disappointing tivo

 

hobo posted a comment   

The Good:supposedly lets you connect to pc

The Bad:unreliable more often than not

$199 for a code to simply enable what is built into the tivo. But even then the result is disappointly and even abysmal. Has little or no functionality and is totally unreliable. Do not buy.

 

hobo posted a comment   

The Good:supposedly lets you connect to pc

The Bad:unreliable more often than not

$199 for a code to simply enable what is built into the tivo. But even then the result is disappointly and even abysmal. Has little or no functionality and is totally unreliable. Do not buy.


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User Reviews / Comments  TiVo Home Networking

  • Phoenix

    Phoenix

    Rating1

    "I had no end of difficulties with my Tivo, when I bought it I was told the support team were wonderful and I could speak to a support person directly, however within a week of purchase Tivo support..."

  • WizKid

    WizKid

    Rating1

    "How can they get away with charging 100 dollars for something that should have been included in the package from the beginning ???"

  • GW

    GW

    "I like TiVo - I like the idea and it works just fine for us (we have 2 of them in the house).

    But like so many people have already said, the networking software is ridiculously bad. ..."

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