TomTom Go 1000

The Go 1000's story is one of potential unfulfilled. It may be a winner after a patch or two and when the PC software's been made to work as it should, but until then it's hard to recommend.


6.5
CNET Rating
1.6
User Rating

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About The Author

CNET Editor

Derek loves nothing more than punching a remote location into a GPS, queuing up some music and heading out on a long drive, so it's a good thing he's in charge of CNET Australia's Car Tech channel.


Design

As TomTom's top-end model range, the latest generation Go series features a swag of high-stylin' design cues. On the back there's a machined metal cover that feels particularly upmarket, while the front is dominated by a glossy capacitive 4.3-inch touchscreen — the Go 1050 and Go 1050 World are mechanically identical, but feature a larger 5-inch capacitive touchscreen.

At 19mm thick and with a body primarily constructed out of plastic, the latest Go range can't quite match the sheer sex appeal of the Garmin Nuvi 3760 and Nuvi 3790T. Although the AU$50 saving over the Nuvi 3760 does make up for this slightly.

TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000

Click through for a look at the TomTom Go 1000.
(Credit: TomTom)

The new compact mount design sticks firmly to a car windscreen, but while a windshield mount is a windshield mount is a windshield mount, TomTom has added a neat twist — the Go 1000 is held firmly in place by the power of magnetic attraction. This allows the device to be easily snapped on and off the cradle for destination entry.

Another neat touch is power charging set-up: the unit's proprietary connector cable ends in an everyday USB plug that fits into a 12V in-car USB power adapter that can also be used for charging other items, like, say, one's phone or MP3 player.

Interface

By using a capacitive screen, the Go 1000 is a fair whack more responsive than its resisitive screen bretheren. It also allows users to swipe through lists and menus, as well as pinch to zoom in and out of maps. While the glossy screen has more showroom appeal than the usual matte screen, the downside is that during the day reflections can be distracting in the extreme. Often we weren't able to find a viewing angle that could eliminate them completely.

TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000TomTom Go 1000

Click through for a look at the TomTom Go 1000's interface.
(Credit: Derek Fung/CNET Australia)

The overall structure of TomTom's easy-to-use menus and interface have been left largely alone, but the company has given the graphical package a bit of spit and polish to bring it visually into 2010. Underneath it all is a completely rewritten code base that from 2011 will support widgets.

Voice recognition

Despite the presence of a voice recognition system, we found using the traditional on-screen keyboard to be far simpler. Completely hands-free operation isn't possible, because unlike the Garmin 3790T the Go 1000 isn't always listening out for a keyphrase, rather it requires you to reach over and press an on-screen button — assuming, of course, that you've configured (via Settings > Make your own menu) the voice command system to have a map screen shortcut button.

Activate voice recognition on the Nuvi 3790T and a list of relevant voice commands appears on screen. The TomTom, unfortunately, forces you to remember all its commands off by heart. Compounding matters, there's no voice command to bring up the repertoire of understood words. For that, use your fingers to hit Help > Product Manuals > What can I say?.

In our buzzbox, the TomTom's comprehension rate ran at about 50 per cent or lower, significantly below the 80 to 90 per cent success rate we had with the Garmin Nuvi 3790T. Topping it all off, the Go 1000's voice recognition system regularly stopped functioning, requiring us to get our big mitts out to prod the destination entry process into the next phase.

Features

After all our frustration with the Go 1000's verbal comprehension skills, the Bluetooth hands-free system proved to be a pain free experience. Pairing with a variety of iPhones and Android devices was speedy, as was reconnection at start up. Sound quality from the TomTom's built-in speaker was fine, but some people on the other end did complain that we sounded rather distant, requiring us to shout at the device.

Traffic messaging, MP3 playback and FM transmitters are technologies that TomTom Australia has shunned for a few years, so it's no surprise to see that none of these features are present on the Go 1000 or indeed any TomTom device sold in the land of football, meat pies, kangaroos and Holden cars.

In previous years, the company's GPS units have used the excellent TomTom Home software on the PC that was able to manage software updates and novelty voices, as well as map purchases, updates, correction and sharing. Starting with this year's Go range, that's been junked in favour of a watcher app and browser plug-in — collectively branded as MyTomTom — that's currently limited to software updates and not much else.

Performance

The Go 1000 starts up from sleep in around 5 seconds, but we had to sit through a full reboot a few too many as the Go 1000 had the habit of crashing once every few days.

As for the basic task of getting you from A to B, the Go 1000 does a reasonable job. Routing and re-routing is quick, even for distant destinations. In lieu of Suna's traffic messaging service, the Go 1000 makes use of TomTom's IQ Routes instead. This set of real-world speed data helps the unit avoid certain choke points during peak hour, but still misses various well known roads-cum-car-parks and doesn't help the Go avoid impossible right-hand turns.

Location accuracy is good in the suburbs and the bush, but like all portable GPS devices this deteriorates when you're surrounded by tall buildings. In the CBD the Go 1000 is likely to get things muddled up and place you a few streets over from where you actually are.

Equipped with the latest Whereis maps, the Go 1000 has lane guidance for most roads and there's also junction view for motorway junctions and exits. Map errors can be corrected on the device, but the facility to share and download these corrections from other TomTom users is missing from the current version of MyTomTom.

Our review unit was missing the advertised red light and speed camera alerts. In TomToms past this little oversight was fixed with a quick visit to TomTom Home, which would allow us to add said missing warnings manually. With the new MyTomTom software that's currently no-can-do.

Hunt around and under Settings > Safety Warnings you can turn on alerts for schools but, like the warnings on previous generations of Navman devices, these alerts crop up whenever you enter a radial zone around a school. So you could be blasting down a freeway that passes by a school, university or TAFE college only to have your reverie broken by a useless alert.

Conclusion

Good looks and a responsive screen do not make up for the missing camera warnings, new PC software that's several steps behind the old version and a voice recognition that doesn't quite live up to its name. The Go 1000 might be a good GPS after a few a software patches, but as it is it's hard to recommend.

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KenG1 Facebook
1
Rating
 

"Don't touch this device - you will regret spending a single dollar on this dud device"

KenG1 posted a review   

The Good:When it works it's OK

The Bad:Customer support, repeated battery failure and lack of real service

This device should have been subject to a product recall. Twice my Go Dead 1000 has been returned to TT. The support staff are a disgrace and their first, second and third response is denial that the device is a dud.
Also had a problem with support staff "handling the truth carelessly' advising that the unit was posted on the day I was talking to them and next week saying it would be yet one more week. Despite many vigorous attempts to get to talk to a supervisor support staff would not pass the call on.
Tomtom have lost me as a customer forever.

 

KenG1 posted a reply   

Received yet another TT Dead 1000 which was returned before I even got it into my car, This time couldn't get it to complete updates successfully. Now two weeks have passed and no sign of a replacement, they have promised me a Live 2050 but I won't hold my breath. If this one doesn't do the job I will give up and accept that I wasted my money.

AndrewG2 Facebook
5
Rating
 

"Not recomded"

AndrewG2 posted a review   
Australia

The Good:overall feel ease of use

The Bad:maps outdated, bluetoth not paring with new smart phones

Not the best GPS around,

Maps are old it appears as sometimes trys take me up no through roads,

Bluetoth not up with new phones so alot smart phones wont connect with them,

now the vocies do work with 100 series.
software no where as good as 5yrs ago.

i recomond not buy this one

gg
1
Rating
 

gg posted a review   

The Good:nothing

The Bad:everything

the maps are old, and cant update the map correctly... software is not good... cant control or manage the device easily...

dan
2
Rating
 

dan posted a review   

The Good:unit itself

The Bad:can't upload content or update

purchased unit and worked well out the box but when trying to update and load voices things got out hand real quick give this unit a miss customer support very poor indeed my tomtom web page should have been fully working before you even released the units. shame really could of been a good unit other wise. so far its a lemon give it a miss.

Zeb
1
Rating
 

Zeb posted a review   

The Good:Design

The Bad:everything else

TOMTOM hand your head in shame. You have left your users high and dry. If i spend over £200 for a sat nave device I expect a high level of control over the device. But with the tomtom live 1000 the control has been taken out of our hands. Now way of telling if the device is updating as the desktop software sux and tells me daily that there are updates but once connected the device i go to the god awful "MyTomtom" website only to be told "Your device is up to date" !!!! We have no control or means to customize the device or decide if we want to update... TomTom you are a Joke and a poor company with appalling customer support

 

sevenoh posted a reply   

Yes the customer support in the technical department is shocking. i was hung up on twice by a guy who refused to give me his name and regused me a supervisor to speak to. The next guy to answer made me feel like I was I an argument and just would not listen to my problem with the various websites and programs, TomTom, MytomTom, TomTom Home, TomTom/Get started.....very confusing.
Also the "latest map guarantee" is non extistant and /i've been told - months off

kesawi
1
Rating
 

kesawi posted a review   

The Good:Gets you from A to B

The Bad:No TMC-RDS receiver in Australia, MyTomTom Software, General lack of support, shared charging/pc cable, unable to load old POIs, unable to load new maps, mount creeps, no itinery planning

Replaced my old Go 910 which suffered a catastrophic hard drive failure. It was a trusty old unit which I'd kept alive well beyond it support life through hacked ROMs.

As others have said, the MyTomTom interface is horrible. While I understand TomTom want to encrypt the file system to prevent piracy of the maps, they should have waited until it was ready and bug free before releasing the product. I have the following gripes

Safety Cameras have only just been released and now work.
Can't use the latest map guarantee as it is impossible to load any new maps onto the device. At least the map shipped with the device is only 3 months old and includes the Clem 7.
Mapshare allows you to make changes, but it won't download any.
No support for voice.
The USB cable doubles as the charging cable for the car. While this reduces costs it is a pain as I have the cable running behind some of the dash trim in the car.
No matter what position I set the unit to, the mount slowly creeps down under the weight of the unit.
There will be no RDS-TMC receiver available in Australia as TomTom have ended their agreement with Suna. I have found some online stores in Spain who will ship one to Australia for around 30% of what TT would have charged locally. Was told by TT support that traffic will be implemented through TT Live services and that they were currently negotiating with a mobile phone provider.
Itinerary planning has been removed so now it is impossible to set up a trip with more than one waypoint.
No autopower up when power detected.

Unfortunately it is a good unit that is let down by the fact it was rushed to market before the supporting software and infrastructure was ready. If MyTomTom worked as well as TomTom Home then this unit would probably be an 8 or 9.

 

CCsPack posted a reply   

Who is selling the TMC receiver to us in Australia?

dazza
1
Rating
 

dazza posted a review   

The Good:nothing

The Bad:everything

i have had 5 tomtoms

1. 5 year old tomtom one (still working)
2.tomtom go 750 freezing replaced 1 week
3.tomtom go 750 completly dead returned for refund (1 month wait for new go 1000)
4.two days completly dead (replaced)
5.tomtom go 1000 2 months old dead again.

tomtom needs to address there units this is extremly bad ,i am a paying customer and am trying to get compensation for all my troubles .the amount of personal time i have spent returning ,being without working gps and phone calls is unacceptable.every unit I have had has to be connected to pc and updated, this is ok but when it is 4 different units it is very time consuming ,


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User Reviews / Comments  TomTom Go 1000

  • KenG1

    KenG1

    Rating1

    "This device should have been subject to a product recall. Twice my Go Dead 1000 has been returned to TT. The support staff are a disgrace and their first, second and third response is denial that..."

  • AndrewG2

    AndrewG2

    Rating5

    "Not the best GPS around,

    Maps are old it appears as sometimes trys take me up no through roads,

    Bluetoth not up with new phones so alot smart phones wont connect with th..."

  • gg

    gg

    Rating1

    "the maps are old, and cant update the map correctly... software is not good... cant control or manage the device easily..."

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