LG 50PB2DR -- one of the model's requiring a software upgrade
LG Electronics Australia has announced that owners of LG TVs with integrated digital tuners will require a software upgrade to stop issues with "frozen transmissions".
Reports surfaced over the weekend of pictures seizing up during certain programs while owners tried to watch digital broadcasts on the Nine Network in Sydney and Melbourne.
LG has spent the last two days conducting tests and has determined the problem to be a software issue which can cause the integrated tuners on its digital TVs to intermittently lock-up or freeze under certain signal transmissions.
The company has started notifying customers of the issue and is offering a free, in-home software upgrade to rectify the problem on affected models. It is also working with free-to-air networks to ensure that no further disruptions are experienced by viewers.
The software glitch is appearing in televisions with integrated digital tuners purchased after August 2006 with serial numbers beginning with 608, 609, 610, 611, 612, 701, 702 or 703.
The complete list of affected models includes:
- LCD TVs: 32LC2D, 37LC2D, 42LC2D, 42LC2DR
- Plasma TVs: 42PC1DV, 42PC1DG, 42PX4DV, 50PC1D, 50PC3D, 50PB2DR, 60PC1D, 60PY2D
- Rear Projection TVs: 56DC1D, 62DC1D, 62DC1DA
- CRT TVs: 32FS4D
Customers with one of the above listed sets can register for the free, in-home software update on www.lghdtv.com.au/softwareupdate or call LG's customer service centre on 1800 643 156.
LG has advised customers experiencing "freeze" problems prior to obtaining the software upgrade to turn their television off, unplug it at the wall power socket and leave it off for approximately 20 minutes to allow the unit to completely power down before turning it on again. Once the television re-boots, normal viewing should be possible.
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James Ryan
22/03/2007 05:54 PM
Ihave just purchased a 21FS2CL TV and every station is very good except channel 9 which has diagonal lines across screen Could this be similar to freeze problem?
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B Browne
22/03/2007 05:56 PM
modeltv42px4dv ld digital 42"plasma freezing purchased19 05 2006 l'lectrec bowral nsw
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Glenn Townsend
26/03/2007 07:45 PM
I purchased a 42PX5D in August 2006 which also freezes on Channel Nine. Serial number begins with 606. Is this problem wider spread than is being reported?
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colour
28/03/2007 10:16 AM
My LG lcd has gone into DPM Mode and have no TV at all, is this part of the freeze problem purchased 05. Unable to get any help from LG
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Karen
05/04/2007 07:56 PM
Just 3 hours ago I purchased a plasma tv, model number 42PC1DV after setting it up it took just 1 hour to freeze , after switching it off and waiting 15mins then turning it back on it is still frozen :( have always purchased LG but this is beginning to look like a wrong model investment right from the start. Disappointed LG :(
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Dan
12/04/2007 07:38 PM
I purchased 2 LG Plasma TV's about 3 weeks ago it has frozen on the 12/04/07, and yes channel 9 is to balme. Turned off an on and unpluged for a bit still frozen. I have also bought other LG products and have had no problems. I believe that the retailers have to be liable or the manafacture, for not advising the consumer of the defective product, Which they are aware of. I will advise how I go on obtaining the software upgrade. I have been sold a defective product. Legealy they are liable to provide the upgrade.
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coladamson
28/04/2007 09:57 AM
I have just bought a plasma 50pc3d, I was not informed of thgese issues when i bought it three weeks ago. TV froze friday nite leaving us with no tv for the night. if i had known about it I wouldnt have bought LG
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stone_age
02/05/2007 09:46 PM
I have an LG 42PC1dg It froze about 3wks ago and sucessfully reset it. Registered with LG to have the free upgrade and received an email stating a technician would make contact in a few days. This was on the 20/4/07. Prime was the culprit and it just froze again tonight 2/5/07 watching Prime. Still no word from LG. If ph call doesn't work then they have lost my faith
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kjcooling
16/05/2007 06:36 PM
Brought a 50PC1D 32 days ago. The other day, Prime was causing the TV to freeze, or changed itself from channel 6 to 354. LG confimed to me tonight there is an issue with the Prime TV transmission. They are still looking into it. Channel 9 jumps and slows down often, but no freezing. Also just got a dead pixel today, which LG said they will fix.
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antiLG
23/08/2007 12:38 AM
Anyone waiting on Customer Service from LG - don't bother! I've been waiting 8 months. I'm now dealing with ACCC & Dept. Fair Trading. JB Hi Fi admitted they knew about the fault but accept no liability. LG have ignored us for nearly a year and TV freezes on Prime & Ten mostly. It also has synching issues! I know consumer law very well so guys, just go straight to Dept fair Trading because the more complaints formally listed the better (for us)
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steve s
11/09/2007 09:32 PM
Have had a 42pc1dv for 10 months,started freezing 4 weeks after purchase,has done this probably ten times on and of.Spoke to good guys and was told to bring tv in and they would test it for the fault,if it didnt play up they stated there was nothing they could do,i am glad i have found this site and registered for software upgrades,hope i am not waiting like others have.My tv froze on prime more often than nine.
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gary
12/09/2007 08:35 AM
i have had freezing problems with plasma,i dont think lg have made any attempt to contact consumers
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ihatelg
14/10/2007 07:58 AM
ive have learnt to live with the freeze, but now i have 3 green an blue an green lines on my screen that wont go away, not happy.....lg pos
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phil 1951
24/10/2007 09:31 PM
I have just bought an LG LCD 47 inch TV, Model LG47LB9DF and guess what, immediately the signal freezes, both picture and sound and now it has patchy green squares over the entire screen after 3 days use. It seems to be influenced by light switches going on -off or any electrical appliance causes interference when swithed on or off. Even when no additional appliance is switched on it freezes etc. So what now? Does any one else experience this problem?
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lgblackscreenproblems
03/12/2007 06:32 AM
I purchased my LG 50pc5d less than a week ago and I get a black screen every morning until I unplug it for 20+ mins. I have called LG and they state they are to busy leave a number and lg will call back yet no calls yet. Emailed lg and still no reply. Disappointed and taking it back as soon as I have somebody here to take it off the wall...
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47LB2DE
04/12/2007 09:07 PM
I wish I found this website earlier! I intermittently get great reception but shortly after can't get Free to Air, Foxtel or Playstation 2 to show on the screen or if they do it is without sound!@
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teitei
01/02/2008 06:04 PM
We have a 42lc2dr and have not had a problem until recently (purchased in 09/07). Problem is no more access to digital channels and loss of audio from TV and other inputs (HDMI, AV, etc). Have reported it as a warranty repair and waiting on dealer to arrange pickup.
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flex
09/03/2008 01:11 PM
I have a 42pc1dg purchased 15/12/06 and it has been fine until today, it just froze whilst watching channel 9 (win tv) it had been on all morning on ABC and I switched to 9 and watched for 30 mins as soon as the program ended video froze and I just got audio. The only button that works is on/off and that has about a 5-10 sec delay. Every time I switch on its goes straight back onto 9 plays for a sec and freezes again. unhappy to say the least.
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LG happy Hervey Bay
12/06/2008 06:28 PM
Our LG 42 Inch LCD TV also froze on us this week. I followed the instructions on the LG website to report the issue, got an email from the local service agent the next day and credit to all involved, the issue has been resolved fully, painlessly and at no expense to me. Problem is that they need a Software upgrade.....nothing major. LG all the way
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Freeze Frustrated
03/08/2008 10:24 PM
I purchased my 32LC2D in Sept 06 and had some freezing problems early 07. Store sent technician out to install software. Then fine, but now has started freezing again on prime and I have had no TV all night. Tried all suggestions then it went bang and screen turned pink then back to frozen screen again. Hate this TV and will not purchase LG again.
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