Hacking the hotel through the TV

By Joris Evers on 01 August 2005

Tags: hotel | guest | system

When Adam Laurie stays at hotels, he says he can hack his way around paying for premium TV channels, the minibar and phone calls.

What's more, by connecting his laptop to certain modern hotel TV systems, Laurie says he can spy on other guests. He can't look into their rooms (yet), but depending on the system he can see what they are watching on their TV, look at their guest folios, change the minibar bill and follow along as they browse the Internet on the hotel TV.

To tease his fellow guests, he can also check them out of their room and set early wake up calls via the TV.

Laurie can do all this because of what he calls the "inverted security model" of the systems. "The TV is controlling which content I get to see. The hotel in most cases is streaming all content without any control," Laurie said in a presentation Saturday at the Defcon event for security professionals and enthusiasts in Las Vegas.

By plugging the hotel TV cable into a USB TV tuner connected to a laptop computer, Laurie can hack his way into the back-end systems controlling the entertainment and other convenience features found in modern hotels, he said in his presentation.

He found that many of those systems give access to information depending on an ID associated with the room's TV. By changing that ID, he said that he was able to access information for other rooms. Many of such hotel systems show guest bills, phone and room service records and offer video check-out.

Laurie found that the hotel TV systems also have special controls for hotel employees. Housekeeping staff can report a room as clean, for example. Additionally, he found that some systems let room service staff input billing for the minibar, which he now controlled.

"Sometimes you can actually control physical devices," Laurie said. In one Holiday Inn hotel he found the system controlled an electronic lock on the minibar.

While staying at a Hilton hotel in Paris, Laurie automated his hack and placed a camera in front of the TV. He snapped pictures of every screen and found out the occupancy rate of the hotel, the names of the guests, what they were paying, where they were calling and how long they had been at the hotel. He showed the pictures at Defcon, but obscured the guest names.

Part of Laurie's hack is simple. He found that premium channels are actually being broadcast all the time, the TV just can't tune into it until the guest pays. If you bring your own TV--the laptop and USB TV tuner will do fine--and connect it, you're set.

It gets harder from there. Changing the ID of the TV requires some skill, finding the room service billing codes does too. The systems use codes entered on the TV remote. So Laurie carries around an infrared device that he connects to his laptop. He wrote a program that sends codes to the TV and in about 30 minutes finds the relevant ones.

And it isn't getting better. "They are starting to do things like allowing you to put credit card numbers in through the TV," Laurie said. Also, he said, some of the makers of these hotel systems are looking at adding Web cams, perhaps to let people chat over the Internet.

Next time you check into a hotel, first make sure Adam Laurie isn't staying there as well.

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kingn
23/08/2005 08:28 AM

It seems that there is always an area that needs tighter security. I'm constantly amazed at our curiosity and the drive to find out what is supposed to be hidden from us. It goes back to the "apple" I guess. No not the electronic one, the organic one that got us into "trouble" in the first place.

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adam
26/01/2007 05:18 AM

there was no apple

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denny
12/03/2008 11:26 AM

The apple that got us in trouble? what are you a fundamentalist?!? I guess there were no such things as dinosaurs either, and evolution is just another silly theory. Being ignorant to all science for the sake of one book is pretty silly, but then again scientologists do it too. But i digress.

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denny
12/03/2008 11:27 AM

The apple that got us in trouble? what are you a fundamentalist?!? I guess there were no such things as dinosaurs either, and evolution is just another silly theory. Being ignorant to all science for the sake of one book is pretty silly, but then again scientologists do it too. But i digress.

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carlostudk
11/11/2008 12:03 PM

very nice, lovely way to do such thing. interesting.

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