Facebook has published an infographic to show users what happens on its end when someone clicks the "Report/Mark as Spam" button.
Facebook's Reporting Guide infographic (click to enlarge in a new tab).
Ever wondered what happens when unwanted activity is reported on Facebook, such as explicit photos, hate speech or hacked accounts?
Facebook is aiming to make it easier for users to understand what it does when user reports are filed, by publishing its "Reporting Guide" infographic (above).
"With a community of over 901 million people, Facebook maintains a robust reporting infrastructure made up of dedicated teams all over the world and innovative technology systems," the social network wrote on the infographic.
Looking to help users who may be contemplating suicide, others who feel like they're being harassed or those who think their account has been taken over by an impostor, Facebook has hired hundreds of support staff. Housed in offices from Menlo Park, California, to Dublin, Ireland, to Hyderabad, India, team members respond to reports in 24 different languages.
Here's Facebook's explanation on its teams:
In order to effectively review reports, User Operations (UO) is separated into four specific teams that review certain report types — the Safety team, the Hate and Harassment team, the Access team and the Abusive Content team. When a person reports a piece of content, depending on the reason for their report, it will go to one of these teams. For example, if you are reporting content that you believe contains graphic violence, the Safety Team will review and assess the report. And don't forget, we recently launched our Support Dashboard, which will allow you to keep track of some of these reports.
If one of these teams determines that a reported piece of content violates our policies or our Statement of Rights and Responsibilities, we will remove it and warn the person who posted it. In addition, we may also revoke a user's ability to share particular types of content or use certain features, disable a user's account or, if need be, refer issues to law enforcement. We also have special teams just to handle user appeals for the instances when we might have made a mistake.
Besides Facebook's staff and engineers, the social network has also partnered with outside groups and experts in cybersecurity, suicide prevention and LGBT rights to help Facebook users who may be in need of additional services.