Xbox SmartGlass: any questions?

About The Author

CNET Editor

Nic Healey can usually be found on a couch muttering about aspect ratios and 7.1 channel sound - which is helpful given that he's the home entertainment guy at CNET.

Microsoft's second-screen application is out on Android, iOS and Windows, but what's it actually like?

She's dead, Jim.
(Screenshot by CNET Australia)

Xbox Smartglass stands a good chance of being a real game changer. It's a free app that lets you control your Xbox via a smartphone or tablet. We've written a bit about it before, and we recommend you check out the video to get a good sense of what SmartGlass should do:

So naturally, we were excited — that's some hefty and useful functionality for an app that's free. There's just been one problem: we can't make it work.

Actually, to be clear, there are a couple of functions that we can't make work: the on-screen keyboard and the browser. The controller that lets you tool around your Xbox dashboard — that works perfectly. But the really cool features, including the "play here" option that lets you take stuff from the Xbox to a tablet? Not at all.

(Screenshot by CNET Australia)

We've tried on a Samsung Galaxy S3, an Apple iPad 3 and a Samsung Windows 8 tablet. We tried a Nexus 7, but that's not compatible with SmartGlass it seems. We've also tried two different Xboxes and three different wireless networks.

In every case, the browser and keyboard options are greyed out and cannot be selected.

The only hint we've had from the app about what might be wrong is the following error message:

(Screenshot by CNET Australia)

The problem is that the two times we've had this message, we have definitely been on the same wireless network for both the Xbox and the mobile device. It has left us confused.

We've spoken to Microsoft about these issues, and they've been kind enough to invite us out to their HQ next Tuesday to have a chat and see if we can get to the bottom of this. So has anyone else been having any problems? And if so — are there any questions you'd like us to ask Microsoft?

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MikeC1 posted a comment   

I'm on my home wifi and my new ipad and iphone 5 have the options for browser and keyboard greyed out. is there any tricks to get them to work?


JamesL3 posted a comment   

I have a galaxy nexus i dont get the extra content on halo 4 when it starts how comes that happens cause it is the featured game for the device


MichaelN3 posted a comment   

works fine with my Galaxy S3. Just needs to be more compatible with the latest games like Forza. i like to have it used with Halo 4. Maybe showing my teams leaderboard while playing multiplayer or changing formations and subbing players with Fifa 13. Just an idea.


picknell posted a comment   

working perfectly on lumia 800 ;)
IE controlls and everything. im getting slow connection error only sometimes when my phone gets sceenlocked and it has to connect again. then just restart the app and its working fine again.


joytech22 posted a comment   

I'll try this out when I get home from work. I have two 360's at home and 4 other Android devices. (Nexus 7, Galaxy Nexus, S2 and Note 10.1)


wilkat87 posted a comment   

Will they be encouraging the developers of games to make use of this app?

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